Spilt Milk Pastry
United States
Reviews (2)
the online orders aren't printing for over 2 weeks now. I have reached out multiple times and I get no response. I only got a response once last Monday essentially saying "we fixed it, try again and let us know if it works" which didnt solve anything. After that I keep emailing back and I get nothing. This is a service that has been charging me btw and not only its not doing the one thing its supposed to do, but also I get zero customer support.
Outstanding support (especially from Jessica!). We have a fairly unusual setup for our bakery - we only offer pickup in-store and have a lot of complicated rules for which items are available for same-day ordering vs. pre-order, certain time frames required to order, etc. I appreciate that I can set up these complex rules in Zapiet. Plus, they have a FANTASTIC support team that consistently goes above and beyond to help solve any issues. Support is also typically FAST - any critical issues are resolved within hours if not minutes.
Developer reply ·
Hi Meg, Thank you so very much for taking the time to leave such a lovely review, it's very much appreciated! It was a pleasure chatting with you and making sure that you were all up-to-date with your set-up within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
