Zapiet ‑ Pickup + Delivery

Joe was very fast with this approach to find the solution we were facing online and the clientes were not able to purchase. Thank you

Joe (human!) was fantastic! After a very frustrating few hours trying to resolve my Shopify checkout issues, he quickly understood the problem and worked through everything with patience and expertise. He was friendly, reassuring and incredibly helpful. Thank you, Joe!

Joe was efficient and helpful, appreciate the option to communicate with a real person if needed.

very helpful

Customer Service is top Notch, especially with Jessica! She takes the time to understand what is needed and provides assistance in a timely manner. Really appreciate it!

Thank you for the excellent customer services from this company. Joe has been very helpful, patience to understand my problem, as well as he has tried to listen to my feedback and started the bug fixing. The issue has been resolved within 1 hour, and completed the health check. I am really appreciated.

Laurette was amazing. So helpful. Got what we needed!

great -but takes some time to reach an agent for help

Genesis stuck with my issue until it was resolved. Perfect!!! There was an issue getting the wording correct on the check page of my store.

Very helpful and got the job done quickly! Thank you!!

Joe was super helpful in looking into our issues and helping us find the right solutions! :)

Jessica was able to fix my entire checkout in half an hour with ease. Highly recommend her!

Betty ist amazing!! Good support. Thank you

Great support, Pavlo was able to help us with a Last Mile Delivery troubleshooting session and this app continues to perform exactly as we need.

Very fast response to the issue we were facing. Very professional service.

Sandy was a massive help when we were running into major issues with integration with other apps. She was quick and super friendly. Thanks a ton!

Customer Service is first rate! The "bot" was very helpful - and live humans entered quickly when I needed more.

Hay problema de flexibilidad horaria si uno quiere configurar reservas de pedidos antes de cierta hora para entrega o retiro el mismo día.

Very good customer service help, Genesis was kind and patient. Thank you!

Billy was super helpful, quick and to the point!

Great customer support.

Pavlo was great and helped get things fixed very quickly.

supporto con AI perfetto e scalabilità agli operatori umani di secondo livello impeccabile ..peccato che non riesco a mandare la recensione :-)

Jessica was very helpful and ensured that everything was functioning correctly!!

Great support!

Quick and easy fix!

It took some time and several agents covering the chat was helpful they did seem to seamlessly tap in where the other left off. I was a bit frustrated with the switching at first thinking it would cause more delays to results. your team in this instance was very good at resolving the issues. Also, it was helpful to be able to upload mp4 to the chat rather than just screen shot. Thank you for your help today resolving the delivery fee issue on the website and the POS of our shopify store.

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Great tech service. Betty is the BEST!

Jessica in chat support saved my company's life today with a quick coding tweak - 10+ stars! Every time I need assitance Zapiet is there to hold my hand and guide me to the finish line!

Friendly, fast and very helpful. Thank you :)

Jessica was AMAZING

Rutvik was wonderful! Thank you for your prompt and efficient help!

Genesis was extremely helpful and answered multiple questions. Even logged into my store and solved some things herself. If the support wasn't so good, I would not use this app. LFG thank you so much!

I can't say enough great things about the excellent customer service I receive from Zapiet. Jessica was able to troubleshoot and solve an odd issue with the Rates by Distance app within a matter of minutes. I was so grateful!

Very Thorough and Helpful!

Cannot fault the service and support! Srivastav has been very responsive and helpful. Thank you!

Super helpful, thank you!

all i can say is that she is the best. very helpful

Funciona muy bien la aplicación y el soporte es excelente. La IA está muy bien entrenada, y cuando lo he necesitado siempre hay una persona dispuesta a llegar hasta el final y solucionar el problema. Me gusta mucho Zapiet

support team is prompt, good & patient. thank you

Very disappointing refund policy and customer service We purchased an annual subscription, but after only three months, we migrated our business to a new Shopify store. The original store will no longer be used, so we no longer need the app. We asked a refund for the remaining nine unused months. After waiting an entire week for a response, our request was rejected. Refusing to refund the remaining nine unused months is completely unreasonable and shows no consideration for customers’ actual circumstances. After this experience, I regret choosing your service in the first place. Hi TIKA team, We understand that businesses change and evolve, and we’re sorry the outcome was disappointing. To clarify, one of our team responded to your initial request within one minute and followed up twice while awaiting the information needed for our review. Although you advised that the original store was closing, it still appeared active at the time. We therefore requested the new store URL to verify the migration and assess a possible exception to our generally non-refundable annual subscription policy. As we didn’t receive it, we were unable to complete the review or approve an exception. We remain happy to revisit the request if the information is provided privately through the existing support conversation. Kind Regards, Sam - Head of Support

perfect help

Thank you Nandita, you are a star

El servicio al cliente a mejorado muchísimo, y se valora el esfuerzo que están haciendo por ayudarnos en nuestros sitios web. Gracias por todo Billy y Sandy.

The live chat help is so helpful. I was dealing with Billy and he spent a lot of time and care helping me out!

Nandita was very helpful in fixing some little problems we were having. They were super quick with getting back to us and solving the issues! Very happy!

Best of the class

We have very particular delivery setting; we offer next-day delivery Tuesday - Friday nationwide and Monday - Friday in Central Dublin only, and four different locations to collect from Monday - Friday nationwide. We also needed to restrict products to certain locations. This app has allowed us to do all of this and I had a great experience with the support team - extremely helpful setup call at no added cost where they went through everything with me - and with a recent support query they were able to immediately provide me with the solution I need to add the delivery/collection date and order notes to the New Order Template email. Can't recommend them enough! Update: 25 August 2026 - We are still using and loving this app for our store, very reliable and an exceptional Support team.

Truly amazing, professional and friendly support form Sandy!

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all, and the team is quick to help with questions.

Very fast and professional support!

Very Helpful Customer Service Team. Genisis helped me so much to improve my site with suggestions.

UPDATE: I had to come back and update my review because Jessica truly went above and beyond. We were experiencing some configuration issues with Shopify, and she stayed on the call with us to troubleshoot and work through everything. The extra care, patience, and attention she gave us really stood out. It’s rare to receive this level of hands-on support, and I genuinely appreciate her commitment to making sure we were taken care of. Exceptional customer service! A special thank you to Jessica (Supervisor) at Zapier. She was absolutely amazing. We needed support and clarification on a few issues, and she was patient, clear, and took the time to make sure everything was properly resolved. She explained each step in a way that was easy to understand and made the entire experience feel much less stressful. I truly appreciated her professionalism, kindness, and willingness to help. She is a wonderful representation of excellent customer service.

I had an issue with part of our company’s online store, which was causing inconvenience to our customers. The issue was fixed quickly, and I am incredibly grateful for the prompt support. I was really struggling with the issue and honestly didn’t know what to do. Srivastav from Customer Service was incredibly patient, kind, and thorough throughout the entire process. He took the time to understand the situation and stayed with me until the issue was resolved. I truly cannot thank him enough for his help and support. I sincerely appreciate everything he did to resolve the problem.

I couldn't function with this app. it does so many things super well that we florist need. I suspect that nearly any service business on shopify would love all the levers and function the this app brings to your processes. thanks again. ---------- For the user, this app is highly functional logic big brained stuff. I tried to put on my most logical brain and still hit walls and the folks that jumped in and proposed solutions were insanely helpful. 5 stars is enough. AGAIN - WE WOULD NOT COULD NOT BE ON SHOPIFY IF IT WASN'T FOR ZAPIET APPS.

srivastav was inclredibly helpful! GREAT APP makes owning a restaurant even easier!!! PAVLO ROCKS TOO!!!!!!! RUTVIK IS AMAZING!!!!!!

The first app that I could finally configure for my florist, Betty was a great help in setting it up for me. Thank you

excellent app, amazing customer support, very helpful, responsive and professional.

All staff members have amazing customer support skills. They also reply rapidly so it didn't take much time to solve the case. Thank you guys!

Zapiet helps our bakery coordinate preorder pickups through our online store. Their support team is always helpful, and recently their agent Sri helped us with some serious setting updates after we upgraded to Shopify Tax. Really glad to have their support!

quick response time and good followup

absolutely amazing service

Betty was extremely helpful and efficient. She quickly understood the issue, reviewed our configuration, identified the cause, and fixed a problem we had been dealing with for quite some time. Everything is now working correctly. I really appreciated her proactive approach, clear communication, and professionalism. Thank you so much, Betty!

Customer support, including Billy, Zack and others I've spoken with have been very helpful!

Don't know if I should share this or not, but Billy stayed past his shift for me! He worked all day on my issue, not because he was slow in responding but because it was so difficult! He stuck with it, was patient with me and didn't stop until he got a resolution! So thankful for him!

Excellent app with great support. Does everything it supposed to and sometimes more than we thought! Well made app, regular updates with good bug fixes when needed.

Thank you!

Billy was incredibly patient and helpful in troubleshooting my issues! He fixed everything I needed in a timely manner. 10/10!

J'utilise l'application Zapiet très souvent et j'apprécie beaucoup la réactivité du support client (Jessica) qui a résolu ma demande en un temps record. Je recommande beaucoup cette application très complète et professionnelle.

I just received customer service from an app developer that blew me out of the water. Maybe I'm just used to run of the mill devs these days but Genesis went out of her way to help me install and customize this app to exactly my needs. No upselling, no red tape – just swift action and awesome feedback. I am blown away!

Rutvik was exceptionally helpful with our requests. He fixed our issue promptly and was very professional. 5 stars

Billy N. saved me so much time and headache with a HUGE checkout related issue. After tangling with Shopify support for multiple days, he was able to jump in and diagnose and fix the problem in less than 2 hours. Lifesaver! Thanks Billy and Zapiet!

Jessica was great! She was able to help me with my website and address all of my concerns.

She was the best

Great help made it all easy

Joseph was very helpful in helping us find a solution for keeping our cart drawer, while not losing the functionality of the shipping rules we have established.

Rutvik was attentive and also helped me out with my issues. He also took time to explain why it was like that. He re-synced the system and assured me that It will happen again. It is easy to talk to him. Would definitely be happy if he could be there to solve my future problems as well.

Billy has been very helpful, thanks!

Very helpful!

The AI Bot was good, but my question was a bit deeper = Betty was amazing and really helped me solve the issue

Great customer service

Very user friendly and makes my job a whole lot easier to do!

Support is fantasic.

Genesis was very friendly and helpful. Thank you! Took care of our issue! very grateful!

Excellent experience and quick customer service every time.

Betty in support was very helpful!

Thank you to Veronica for going above and beyond helping me troubleshoot legacy configuration settings. I always feel like im in great hands with your support team <3

Awesome customer service, Rutvik did amazing work. He was more than willing to help, and it solved the current problems. We are absolutely satisfied with his service! Would recommend!