Fanta Productions
United States
Reviews (3)
FANTASTIC custom service! I just left SendOwl after they increased prices from $19/month to $159/month. I use Amazon S3 storage to host my files, and it was tricky getting it set up. Customer service for Fileflare went back and forth with me, troubleshooting the issue, until it was finally resolved - and assured me they would never do something so crazy as to do a 736% price increase. I love that they have a few more options than SendOwl, and custom service is way better! Definitely worth the $29/month!
Developer reply ·
Thanks so much for the review! It was a pleasure to help you migrate to a reasonably priced and enhanced system :) you know where to find us if you need any more help!
I have been using SendOwl for a while now at $19/month for unlimited digital products. I use Amazon S3 to store the files. They are going up on the price at the end of April 2025, so my monthly fee will now be $159 instead of $19. You have got to be kidding me with the $140/month price increase?! Um no. I will go elsewhere. Terrible business practice, especially when their website still advertises "unlimited products" on their pricing page. Since I pay for the app, I expect to have no advertisements on the download page. I am not happy that the download page you are directed to from the customer email to download the files has 2 advertisements at the bottom of the file list.
Developer reply ·
Hi April. Thank you for taking the time to leave your feedback. We stopped supporting legacy plans a few years ago, and we ‘grandfathered’ all merchants on legacy plans. However, while we supported those legacy plan prices for many years, it is time for all merchants to move to the new plans. I understand that your plan is more than you were previously paying. However, our pricing is still great value, and it is still cheaper than the majority of the alternatives. You mentioned the referral links on the download page - you can disable those in the SendOwl dashboard. Email us, support@sendowl.com, and we'll show you where that option is! Thanks, SendOwl
2/3/24: I will be looking for another email app. Recently, I'd noticed on the emails I receive (when someone fills out one of the contact forms I have up, there is an 'unsubscribe' link at the bottom of the email with no explanation about what you are unsubscribing from. They get a confirmation of their email as well, so they are seeing this unsubscribe as am I when I get the emails delivered to my email program. There's no telling how many may have hit 'unsubscribe' thinking I had added them to a mailing list when I haven't. BIG negative when I am paying monthly for this email app. Excellent customer service! Responds quickly to messages and helped me with an issue. I also like that they don't spam you with miscellaneous stuff in emails. This email app was just what I was looking for. 5/15/23: Updating my review because EVERY time I go to my list of contact forms, it prompts me to leave a review when I have already done so. VERY annoying when I am paying for this app already. 6/11/23: Updating my review since the popup finally stopped every time I would access my Pify Form dashboard.
Developer reply ·
Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We Hope your store gets more and more sales. All the best!
