Draw it Out®
United States
Reviews (4)
overpriced. outdated UI. stuck with it since we have customers using it.
Developer reply ·
Thank you for leaving this honest review. We're sorry you aren't getting the value you expected from our app. We'd love to hear your specific pain points and what you were desiring to get out of Customer Fields. Please reach out to our support, we'd love to know more 😊
App is very easy to use. Customer Service is one of the absolute worst I have ever come across and be very very careful what products tou choose. Quality is substandard at best.
Developer reply ·
Thanks for your feedback! 😊 We're glad you find the app easy to use, but we're sorry to hear about your experience with customer service and product quality. We checked but couldn't find any conversation, chat, email case, or orders linked to this registered email. Please submit the email address or order number through this link [https://printify.typeform.com/to/Pua3qgMA] so we can investigate and help make things right for you 🚀.
Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.
Developer reply ·
Hi there! Thank you for taking the time to leave a review. We're sorry to hear that you have not been enjoying your experience. Upon taking closer look at our communication, we couldn't locate a recent problem report regarding embroidery quality. We always suggest submitting problem reports in such cases as that helps us understand what can be improved in our fulfillment process. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. There are also additional one-time fees for embroidery designs as we need to ensure that your designs fit our embroidery guidelines to achieve the best possible outcome. Shipping speed depends on various factors, including the fulfillment facility since we fulfill orders worldwide, however, we are working with our carriers to improve the speed. We sincerely appreciate your patience!
