Helium Customer Fields
by Helium
View in Shopify App Store ↗Reviews (349)
Excellent, quick service. I am impressed with Helium and know that if I need them again they will respond promptly and help me with any issues I have.
Cracking experience. The support team were objective, swift, friendly and efficient. Top work.
Developer reply ·
Fantastic! Thank you for this review. We hope Customer Fields continues to enable your store to be successful.
Developer reply ·
Amazing! Thank you for taking the time to leave this review. We really appreciate it, and thank you for being such a long time user of Customer Fields.
Developer reply ·
Wow, so many stars 🤩 We appreciate you taking the time to review Customer Fields. Thank you.
Developer reply ·
Cheers! Thank you for taking the time to leave this review! We appreciate it.
Handy app with great customer services
Developer reply ·
Cheers! We appreciate the kind words. Yes, we're pretty obsessed with supporting and maintaining our apps. Thank you for leaving this review.
Developer reply ·
Gracias por dejar esta reseña. Nos alegra que nuestra aplicación le ofrezca la funcionalidad que necesita.
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Thank you for this review. We hope to continue providing your site the tool it needs for wholesale registration.
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We needed a new key cut the other day and you could have been the ones who sold the locksmith their key cutter! Thank you for leaving this review and for equipping others to bail us out when we accidentally lock the milk in the hot car... again.
Developer reply ·
Thank you for leaving this review! We don't have to tell you this, but each review is like a tile in a giant mosaic: telling merchants which apps are worth their trust. We greatly appreciate the love.
Worst app and customer service tbh. CHARGED ME FOR 24 MONTHS WITHOUT ME KNOWING. We literally never used your useless app and charged us for 24 months. Such a lovely environment I suppose.
Developer reply ·
This merchant is attempting to coerce our team for a full 24-month app refund because they "never used the app." We offered a partial refund as a courtesy, and they declined.
Developer reply ·
Thank you for leaving this review. We'd love to know how improve our app, especially since you've been using Customer Fields for two years. We also appreciate the fact that you reached out to our Customer Success team, and they're still ready to assist you when you have the opportunity to reply to our last message. We're here whenever you need us.
Developer reply ·
Thank you for taking the time to leave this review. I'd love to know more about how Customer Fields could serve your store better. Are their features you'd like to see, or is there a way we can come along side you to accomplish your goal? I'd love to hear more. Please reach out to support. Looking forward to hearing from you.
Developer reply ·
Fantastic! Thank you for leaving this review. It's really going to help put Customer Fields on the map (get it?). 🗺️
Developer reply ·
Woah, those are some pretty amazing chairs 👏🏼 Thank you for leaving this review and we hope Customer Fields continues to provide the solution to your registration needs.
Developer reply ·
Grazie per questa recensione. Apprezziamo che tu abbia dedicato del tempo a recensire la nostra app. Facci sapere se possiamo fare qualcosa per migliorarla per te.
Developer reply ·
Thank you for taking the time to review our app 😊
tags are confusing.
Developer reply ·
So sorry to hear that. I get it, I've spent a lot of time trying to learn the ins and outs of customer tagging in Shopify 😵💫 Fortunately, we are here to help! We've got helpful videos and a Customer Success team that is second to none! Please reach out to us and we'd love to walk through the process with you and clear up some of the confusion.
Developer reply ·
Wow! Thank you for the stars 🤩 We appreciate you leaving this review. Thank you.
Developer reply ·
Thank you for this review! We appreciate it 😊
We use Helium Customer Fields heavily on our Shopify Plus store, and it has been an invaluable asset to our operations. Shopify's native features are quite limiting when it comes to custom registration, but this app completely bridges the gap. It gives us the power to create advanced sign-up and data collection forms using complex conditional rules that simply aren’t possible out of the box. The fact that it seamlessly maps everything directly to Shopify Customer Metafields makes data management incredibly clean. On top of a powerful and stable product, their customer support team is exceptional. They are responsive, helpful, and ready to assist with complex setups. Highly recommended!
Developer reply ·
Amazing! This review is just fantastic 🤩 We code hard day in and day out to try to make the best apps on Shopify and this review makes it all worth while. The entire team has read it. Thank you. And yes, if you ever need us, you already know where to find our support team. We're here for you.
Developer reply ·
レビューをお寄せいただき、誠にありがとうございます。心より感謝申し上げます。今後も「Customer Fields」が貴店の販売活動のお役に立てれば幸いです。
Very useful for creating b2b accounts.
Developer reply ·
That's what we're here for 🫡 Thank you so much for taking the time to leave this review.
Developer reply ·
We appreciate you taking the time to leave us this review. Don't hesitate to reach out and tell us how we can improve Customer Fields and make it better for every merchant.
overpriced. outdated UI. stuck with it since we have customers using it.
Developer reply ·
Thank you for leaving this honest review. We're sorry you aren't getting the value you expected from our app. We'd love to hear your specific pain points and what you were desiring to get out of Customer Fields. Please reach out to our support, we'd love to know more 😊
Developer reply ·
Amazing! Thank you for taking the time to review our app 🤩
Developer reply ·
Amazing 🤩 Thank you for taking the time to leave this review. I know where I'm going when I need to repair the garage door 💪🏼
Developer reply ·
Thank you for taking the time to leave this review! We appreciate your trust in Customer Fields as a tool on your Shopify Journey.
Jakin and his team have been very helpful and fast with their support whenever we have needed their input.
Developer reply ·
Love this 🥹 Jakin, and our entire Support Team works hard to help our merchants and it's great to hear when the long hours pay off. Thank you for taking the time to leave this review.
Unfortunately not working for me. I keep asking specific questions and the responses are not very helpful and it takes many hours to get a reply. Shopify recommneded this app to me, but I cannot recommend beause it did not solve and did not do what I needed it to.
Developer reply ·
Es tut uns sehr leid zu hören, dass Customer Fields nicht das erreicht hat, was Sie sich erhofft haben. Unser Support-Team hat sich Ihre Einrichtung genau angesehen, um zu sehen, wie wir Ihnen dabei helfen können. Wir verstehen, dass CSV-Importe mit Dutzenden von benutzerdefinierten Datenspalten in Shopify sehr kompliziert werden können. Auch wenn Sie die App deinstalliert haben, wünschen wir Ihnen alles Gute dabei, Ihre Kundendaten formatiert und reibungslos in Ihrer neuen Einrichtung zum Laufen zu bringen!
Developer reply ·
Muchas gracias por tomarse el tiempo de dejar esta reseña. La apreciamos sinceramente.
Developer reply ·
Thank you for leaving this review. We appreciate it 😎
Developer reply ·
お忙しい中、レビューをご投稿いただき誠にありがとうございます。心より感謝申し上げます。ワールドカップでのご活躍をお祈りしております。
Seamless, easy to use. Very happy with this app.
Developer reply ·
Thank you! We appreciate the support 🌱
An actual onboarding process would be nice. I mean, an actual human to show me around the tool on a zoom or at minimum a live webinar. They just send you to support pages to get started. $60 a month for a tool that's going to be live on my site indefinitely is a cash cow. You'd think they'd help it get started a little bit better. Way more coding than I anticipated.
Developer reply ·
Thank you so much for this review. Our support team has been in touch with you and we thank you for letting us address your concerns. We've enjoyed getting to help you via support and are always ready to chat whenever you need us 😎
郵便番号を入れて住所を自動入力できるようになるとなおいい
Developer reply ·
住所の自動入力に関するご提案、誠にありがとうございます。弊社では常に機能の改善・拡充に取り組んでおり、皆様からのフィードバックを大変貴重なものとして受け止めております。また、お忙しい中、時間を割いてレビューをお寄せいただき重ねて御礼申し上げます。
Developer reply ·
We appreciate you taking the time to leave this review. Thank you.
Developer reply ·
Thank you for leaving this review. We appreciate it 💪🏼
Developer reply ·
Gracias por dejar esta reseña. Agradecemos formar parte de tu trayectoria en Shopify. ¡Buena suerte en la Copa del Mundo! ¿La cuarta copa para Argentina? 💪🏼
es muy buena, pero seria bueno que mas adelante se podria integrar con ciertas plataformas para aprobar registros, como en nuestro caso, que son entidades de gobierno de estasos unidos, licencias de profesionales de la estetica. Seria genial que se pudiera automatizar el proceso de revisiòn, y que apruebe de forma automatica.
Developer reply ·
Muchas gracias por esta reseña. Agradecemos sus comentarios y nuestro equipo siempre está buscando formas de aportar valor a nuestra aplicación. Una vez más, le agradecemos que se haya tomado el tiempo para dejar esta reseña.
Developer reply ·
Vielen Dank für diese Bewertung. Wir hoffen, dass unsere App Ihrem Geschäft auch weiterhin genau die Lösung bietet, die es benötigt. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu hinterlassen.
Developer reply ·
Thank you for this golden review 👑
Developer reply ·
You rock! 🪨 Thank you for this gem of a review 💎
Super fast and helpful customer support team.
Developer reply ·
Love it 😎 Thank you for the call out! We're constantly stressing about providing fast and helpful customer support.
Developer reply ·
Thank you for your review! It's great to hear that Customer Fields is enabling you to gather and manage your customer data. On a side note, your site is dialed and looks amazing 🤩 Thanks for letting us be a part of your Shopify journey.
Developer reply ·
Gracias por dejar esta reseña. Realmente lo apreciamos. Gracias por permitirnos formar parte de tu aventura en Shopify 🎒
We use Customer Fields to power our B2B wholesale application form and it's been a solid addition to our Shopify store. The form builder is flexible, the conditional logic works well, and it integrates cleanly with our existing setup. Support has been responsive and helpful whenever we've had questions. Would recommend for any Shopify store that needs custom customer data or registration forms beyond what Shopify offers out of the box. Paul
Developer reply ·
Paul, Thank you so much for taking the time to leave this review. Seriously, how thorough and glowing! 👏🏼 We appreciate it. We pride ourself in supporting our apps and it's nice to know that we've been able to be helpful and responsive for you. Let us know if we can improve the app in any way. Again, thank you! Cheers!
Developer reply ·
Thanks for serving us up a slice of that review love 💪🏼 Let us know if there's any way we can improve Customer Fields for you.
Developer reply ·
Thank you so much for this review 🤩 We genuinely appreciate it.
Developer reply ·
Gracias por tomarse el tiempo de revisar nuestra aplicación. Realmente lo agradecemos. Por favor, háganos saber si hay algo más que podamos hacer para mejorar nuestra aplicación o brindarle más asistencia.
Developer reply ·
Thank you for taking the time to review our app 🤩 Let us know if there's anything we can do to get that last star ⭐️
Developer reply ·
Amazing! Thank you for this review! I love all of your niche kits for specific occasions 💪🏼
Developer reply ·
Thank you for taking the time to review our app. We appreciate each and every review. If there's anything we can do to make your experience better, please don't hesitate to reach out to us. Thank you.
Developer reply ·
Thank you for reviewing our app! We hope that Customer Fields continues to equip you on your Shopify Journey. Also, that "La Petite Mort Charm" is wonderful and cheeky! I'm here for it.
Developer reply ·
Thank you for this review 😊 We hope to continue to aid you in your Shopify journey. Don't hesitate to reach out to us if you need any support.
Developer reply ·
Wow 🤩 Thank you for taking the time to leave this review! We really cherish each and every review we get!
Developer reply ·
We appreciate this review 🤠 We're big fans of all things rodeo, so we're excited to see how you use Customer Fields!
Developer reply ·
Thank you for taking the time to review our app 😊 We genuinely appreciate it.
Developer reply ·
Thank you for taking the time to leave this review! An office full of coffee enthusiasts thanks you for doing great work ☕️
Developer reply ·
Merci beaucoup d'avoir laissé cet avis ! Nous l'apprécions sincèrement. N'hésitez pas à nous faire part de vos suggestions pour améliorer notre application et mieux vous servir.
Developer reply ·
Хвала вам што сте одвојили време да оставите ову рецензију. Заиста ценимо што сте одвојили време да нам дате ову добру рецензију. Као велики фан Новака Ђоковића, било је сјајно видети ову рецензију.
Awesome support thanks Jakin !
Developer reply ·
Jakin is a legend, isn't he? 💪🏼 We appreciate you taking the time to share the love, we genuinely appreciate it. Hope you're staying cool out there.
App works well for custom registration forms where you need confirmation steps, document uploads, and email confirmations. It also syncs well with Shopify admin for all customer data including tags, tax collection, and more. I have been using this app for years, and never had an issue.
Their customer support is phenomenal. They went above and beyond with an issue with my theme. Very highly recommended.
Developer reply ·
Gracias por dejar esta reseña. Agradecemos mucho que te hayas tomado el tiempo de reseñar nuestra aplicación.
Developer reply ·
Cheers! Thank you for taking the time to leave us this review! We appreciate the stars ⭐️ and for trusting us on your Shopify adventure.
Developer reply ·
Thanks for leaving this review! We appreciate you taking the time to leave it. Cheers!
Developer reply ·
Wow, what a registration form! The multi-step form you've created with Customer Fields is amazing 🤩 Thank you for taking the time to leave this review and for allowing us to be part of your Shopify journey.
Very helpful and kind support team As a Japanese user, I was a bit worried about the language barrier, but the support team was very patient and kind. They solved a complex database issue for me quickly. It’s a great app with an even better support team. Thank you for your help!
Developer reply ·
この度はレビューをご投稿いただき、誠にありがとうございます。Jakinがお客様をサポートし、丁寧かつ迅速に問題を解決できたことを大変嬉しく思います。さらにサポートが必要な場合は、お気軽にお知らせください。改めまして、サポートに心より感謝申し上げます。
Developer reply ·
Thank you for this review! We're big fans of wallpaper over here at Helium 😍 Let us know if there's anything we can do to further assist you, and again, thank you for letting us join you on your Shopify Journey!
Developer reply ·
Thank you for leaving this review, even if it's not a glowing review, we take each review seriously. Our team has already reached out and would love to know more about your experience with Customer Fields. Genuinely, if there's anything we can do to help or better your experience, we'll do it 💪🏼
extremely clunky, not user friendly
Developer reply ·
We're sorry to hear that this was your experience. Our Customer Success team has already reached out and we're curious to hear if there's anything we can do differently on our end. We'd love the chance to change your mind 😊
Developer reply ·
Thank you so much for leaving this review! We appreciate you taking the time to review our app and are here for you if you have any future questions or concerns.
Developer reply ·
We appreciate you taking the time to leave this review 💪🏼 Please let us know if there's anything you'd like to see from Customer Fields to get that last star ⭐️
Jakin's support was top notch. I'm in the US and his timing was in line with my working hours so that was super helpful. He suggested code edits and even performed them for me when I couldn't get the results I needed. Highly suggest this app and Helium support.
Developer reply ·
Amazing! Thank you for taking the time to leave this review! As an office full of diskheads, know that this review has been circulated and celebrated, and Jakin has been properly patted on the back. Also, that D2 in the 400 plastic is something I think I need in my bag 😍
Great app to manage customer data fields and combine it with a registration form. Also great service from the team!
Developer reply ·
Bedankt voor uw recensie! We stellen het zeer op prijs dat u de tijd heeft genomen om onze app te beoordelen. We hopen uw winkel te blijven voorzien van de mogelijkheid om aangepaste gegevensvelden te gebruiken en deze te combineren met klantregistratie. Laat het ons gerust weten als u iets nodig heeft of een idee heeft om onze app te verbeteren. Nogmaals bedankt voor uw recensie. Thank you for leaving this review! We appreciate you taking the time to review our app. We hope to continue to provide your store with the ability to use custom data fields and combine those with customer registration. Please let us know if you need anything from us or have an idea on how to improve our app. Again, thank you for leaving this review.
Developer reply ·
We appreciate the review 💪🏼 Thanks for letting us be a part of your Shopify journey 🎒