Nature Shop
Australia
Reviews (2)
We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product. A couple of learning from this exercise might help our customers:- 1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database. 2. This would mean what we had to do - manual fixes. 3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless. In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
Developer reply ·
We appreciate you sharing your experience. Losing your store is stressful, and we're glad that Rewind's recovery brought your site back. You're right that some items in Shopify, such as menu navigation, will require manual configuration if you want to restore them. To help clarify this, we have a Knowledge Base article on what Rewind backs up and restores for Shopify: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify We hear your feedback about the export of your backup data, and we appreciate your open communication as you worked through your store recovery with our support team. If there's anything else we can help with, you can always reach us at help@rewind.com.
Orderly email stuffed our website yesterday by deleting collections. One wonders why it has write access to a website without permissions - apologies are great and to fix it, I have to contact some other app provider. What happened if backups were not available - who is responsible ?
