← Merchants

Fancy Feast US

United States

Reviews (2)

★★★★★
Shopify

Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.

Developer reply ·

Hello Fancy Feast US team. Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer! Best rgards, HelpCenter team

on SB: Helpdesk, Live Chat & FAQs · Over 2 years using the app
★★★★★
Shopify

I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.

Developer reply ·

Thanks for your review, and highlighting the difference between Single and Multiple SKU bundles. This is fairly new functionality for the app, and something which brings more power and functionality to bundles. There are subtle differences and limitations to each, as you mention, so it's important to choose the right one for your store. Apologies for the lack of contact from the support team here, we're looking into what happened to the emails you sent through, but in the meantime, i'll personally ensure that the team get in touch ASAP so we can figure out the last things needed to get you up and running.

on Kitenzo ‑ Bundle Builder · 7 months using the app