Kitenzo ‑ Bundle Builder

Thank you so much for such a lovely review, and for trusting Kitenzo for the past five years! We’re delighted that you felt supported throughout the process. We’ll make sure the whole Kitenzo team sees your kind words, thanks again.

Thanks so much for your 5 star review, glad we could help in getting you setup!

Thank you so much for the kind words - we're really glad to hear it's been a smooth experience! We work hard to make Kitenzo as straightforward as possible, so this means a lot. Don't hesitate to reach out if there's ever anything we can help with.

Thank you so much for the five-star rating! We truly appreciate you choosing Kitenzo to power your store. If there’s ever anything we can assist you with, or if you have any questions at all; please feel free to reach out and let us know. We'll be here and more than happy to help!

Thank you so much for sharing your thoughts! We know that a pricing model with a flat fee and a transaction percentage is a big consideration for any store. We always aim to provide value and features that outweigh that investment, but we completely respect that it won't be the right fit for everyone! If you ever want to discuss your setup, please do reach out. We're here and more than happy to help!

Thank you so much for the 4-star rating! We’re thrilled to have your support! If there’s ever anything we can do to turn this into a 5-star experience for you, please do let us know! We'll be here and more than happy to help!

Thank you so much for updating your review! We’re absolutely thrilled to hear that Natalie and the team could go above and beyond to get your setup perfect! It’s also great to hear that your bundles are now fully integrated with your inventory! If you run into any more questions, please don't hesitate to get back in touch and let us know! We're here and always happy to help!

Thank you so much for the 4-star review and your honest feedback! We’re sorry to hear that the bundle editing process has felt a bit clunky! Regarding the sales data: our current bundle configurations are designed to sync accurately with Shopify’s inventory and reporting to ensure your re-ordering stays seamless. As such, it appear that you might be using a legacy bundle type hasn't been fully integrated into the Theme. We’d love to help you get that updated and to dive deeper into your specific workflow to see how we can improve this! We’ll be reaching out via email to invite you to a brief call so we can walk through this together and ensure everything is working exactly as you need!

Thank you so much for the 5-star rating! We’re delighted to have you using Kitenzo, and to hear that you're having a great time! If you run into any questions at all, please don't hesitate to get back in touch and let us know! We're here and more than happy to help!

Thank you so much for sharing your 3-star rating! We always strive to provide a 5-star experience with Kitenzo, and we’d love to learn more about how we can improve Kitenzo for your store. If there was a specific feature you found missing or a technical hurdle you encountered, please reach out to our support team at support@kitenzo.com. We’re here to help and would appreciate the chance to turn this into a better experience for you!

Thank you so much for the 5-star rating! We’re thrilled to hear that you're enjoying Kitenzo! If you ever run into any further questions, or come across any features that you'd like to see added to our App; please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!

Thank you so much for the wonderful review! We are delighted to know that you’re having such a great experience with Kitenzo! If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!

Thank you so much for sharing your feedback! We are truly sorry to hear that the packing slip layout is causing frustration for your fulfilment team. We want to clarify that Kitenzo is designed to be flexible; so you can configure your bundles to display as individual products, rather than a single product! While it sounds like there may have been some confusion on how to achieve this, we would love the opportunity to help you adjust these settings and to streamline your Bundle fulfilment process! Please reach out to our team directly so we can get this resolved for you right away! You can either do this through the App, or through contacting us directly at support@kitenzo.com! Looking forwards to your response!

Thank you so much for taking the time to leave us a review! We are truly sorry to hear that your experience with Kitenzo hasn’t met your expectations, and we would love the opportunity to make things right! As such, could I please ask you to reach out to our Support Team at your earliest convenience! They would be more than happy to investigate any issues you've encountered and help resolve them for you! They've reached out to your Store's generic email, however we are yet to receive any correspondence about the issue that you're currently experiencing! Looking forwards to your response so that we can be of further assistance!

Thank you so much for the five-star rating! We truly appreciate your support for Kitenzo and we're delighted to know that you're satisfied with our App! We wish you continued success with your store and if you run into any more questions, just let us know! We'll be here and more than happy to help!

Thank you so much for your delightful review! We're extremely happy to hear that you are having a good experience with Kitenzo! If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!

Thank you so much for the five-star rating! We truly appreciate your continued support for Kitenzo and are delighted to know that you're satisfied with your experience! We wish you continued success with your store! If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!

Thank you so much for leaving such a wonderful review! Your kind words mean a lot to everyone here at Kitenzo, and we’re thrilled that you’re enjoying both the app, and the Support that comes with it! We're eternally grateful for your continued partnership over the years! So from everyone at Kitenzo; thank you for being a part of our journey! If you run into any more questions, please don't hesitate to let us know! We'll be here and more than happy to help!

Thank you so much for taking the time to leave such a heartwarming review! We're delighted to hear that you're happy with both Kitenzo, and the Support that comes with it! We’re forever grateful to have had you with us for so long. Thank you so much for being part of our journey! If you need anything going forwards, please don't hesitate to reach out! Our Support team will be more than happy to assist you further!

Thank you for taking the time to leave such a delightful review! We're overjoyed to hear that our Support Team was able to assist with setting up Kitenzo to match your Store's needs! If you run into any more questions, please don't hesitate to let us know! We'll be here and more than happy to help!

Thank you so much for taking the time to leave a review! Our Support Team is fantastic and I’m delighted that you found them to be both responsive and helpful! If you need anything going forwards, please do reach out! Our Support teamed will be delighted to assist you further!

Wow, what a lovely review - it really makes us smile when we see such love for the product and our support! I agree, Denis is fantastic and he'll be delighted to know how much he helped! We've loved helping you set up and get going. Please make sure to reach out should you need us! We look forward to partnering long into the future.

Thank you for taking the time to leave us a review - we really appreciate. I'm delighted that you found the support team to be quick and helpful - they are our engine room and we love seeing their work being appreciated. Please let us know if there is anything in future you need assistance with. Happy bundling!

Thank you for leaving us a review - we really appreciate it! I'm delighted that you had a great experience with our Support team. Denis is fantastic and it's great he was able to resolve your questions quickly and clearly. Please let us know if you need anything in the future. Best of luck and happy bundling!

Thanks so much for leaving your review - everyone on the team really appreciates it! I'm delighted you've had good interactions with our support team - their dedication to ensuring a smooth experience is paramount to us! If you need anything going forward, please let us know.

Thanks so much for the Review, we really appreciate it so much! We are really proud of our Support team they are our champions to bridge the gap between our Product and yourself and to know they're leaving such an impression on you, it's such an amazing compliment. We look forward to working with you and assisting where we can!

Thank you for taking the time to leave us such an amazing review! I know Denis is delighted he was able to assist you so much and all of us at Kitenzo are so happy to be working with you! Please let us know if you need anything in the future and we are excited to support you going forward.

Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.

Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.

Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!

Thanks so much for taking the time to review! Our support team is class (biased, I know), but I'm glad we were able to flex and assist you with your needs. Please let us know if you need anything in future and we'll be more than happy to assist!

Thank you so much for the 5 stars! I know Nat and Dale have worked on your account and they'll be thrilled to know it's been appreciated! Please let us know if you need anything in the future and we will be happy to jump in and assist!

Thank you for taking the time to leave a review, we really do appreciate it! Denis & Dale will both be extremely happy to know that their support has made an impact! If you need anything going forward, please feel free to reach out!

Thanks for the kind words. All of us here at Kitenzo love to know that the product and the support provided is appreciated. I'll be sure to let Dale know you've left us this review, he'l be delighted, I'm sure! I hope you have a lovely weekend!

I'm delighted you are loving Kitenzo! We strive to both build a strong product and also support it well! I'm glad that Dale was able to assist you with your queries. We will always be here to help if you need anything.

Hi there, first of all, thank you for taking the time to leave a review. Secondly, I'm sorry that this is the experience you have had with Kitenzo and our Support team. On a broad scale, our support team is available Monday to Friday 9-5 GMT. We understand this doesn't suit everyone who uses the app, but we are based out of the UK. I can see the last ticket with us was around two months ago. We are going to investigate this and reach out to you with possible ways to resolve the issues you are having. Thanks again for leaving the review and bringing this to our attention.

Thanks so much for taking the time to leave a review! I'm delighted you are happy with both the app and the Support received! If you need us we will always be happy to assist!

Thank so much for taking the time to leave a review. We are extremely appreciative of the kind words you've shared. We’re thrilled to hear that our support team could help you out with the gift messages and that everything is running smoothly with Royal Mail now. If you ever have more questions or just want to share how your bundles are doing, don’t hesitate to reach out. We’re always here for you. Happy bundling!

Thank you so much for taking the time to write these lovely words! I've shared this with the team and let me tell you excited is an understatement. When it comes to support, our team are on it, I'm glad you found them to be impactful on your experience using Kitenzo. Please know we are always willing and able to assist with any queries.

Thank you for reviewing! I'm delighted you are getting value from both Kitenzo and our Support team. We truly appreciate both the review and your continued use of our app!

Thank you so much for your wonderful review! We're thrilled to hear that you find Kitenzo versatile and that our team, especially Denis, was able to assist you so effectively. Your feedback truly means a lot to us and allows us to grow the product and highlight strengths. If you ever need more support or want to share feature ideas, we’re just a message away. Thanks for being part of our Kitenzo community!

Thank you for the review and on behalf of all of us here at Kitenzo, we are all delighted Kitenzo was the app that you landed on. being with us for over 5 years means you've seen us from relative infancy up to our current state - so we really appreciate you leaving the review. I'm glad that you have faith in the top class support team here, they are amazing! If you need anything going forward, please, reach out and we'll be delighted to assist

Thank you for taking the time to leave a review, it's really appreciated. There are an overwhelming number of bundling apps available on Shopify, we're delighted that Kitenzo is the one that fitted your needs. Natalie is brilliant and I'll be sure to pass on your kind words to her. I love that you find it easy to use. Always know that the support team here at Kitenzo are an asset to be used when you need us.

Dale really is great, I couldn't agree more! Thank you for taking the time to leave a review and for choosing Kitenzo. If you need any further assistance, Dale or another member of our support team will be happy to assist.

Thank you so much for taking the time to leave a Review! We are absolutely delighted to hear you find Kitenzo to be easy to use and versatile - our goal is to keep things simple and fun for everyone. Our support team are fantastic and always ready to investigate any queries. Thank you for shouting out Dale specifically. I know he's always delighted when the make such a big impact on a customer's journey. We appreciate you using Kitenzo and we look forward to continuing to assist you with your bundling needs. If you need anything, as always, please feel free to reach out to us!

Thank you so much for your kind words! We’re thrilled to hear you find Kitenzo easy to use. I also sing the praises of our support team loud and proud, but it's so much nicer coming from you! We strive making things seamless for our users, and it’s great to know we’re hitting the mark. If you ever need anything else, just give us a shout. Happy bundling!

Thanks so much for your lovely review! We're thrilled to hear that Bundle Builder has met your needs and that Natalie was there to help make the onboarding a breeze. She really is a star! If you ever need anything else or just want to chat about bundles, you know where to find us. Cheers for the recommendation!

Thank you for your review! We're glad to hear our support team was helpful. We appreciate your feedback on customization features, and we're already looking to how we can improve these in a future update. If you need anything else, feel free to reach out!

We sincerely apologize for the trouble you've experienced and for any delay in our support response. We understand how frustrating it is when something isn’t working as expected. In the meantime, our support team has reached out to assist you directly on this matter. Thank you for your feedback—your experience is important to us, and we’re committed to making this right.

Thank you for the fantastic review! 🎉 We're so glad to hear that our quick support and solution saved you time and effort. If you ever need anything else, we’re here to help!

Wow, thank you so much for your kind words! Your recommendation means the world to us! We're thrilled to hear that Natalie was able to help you navigate setting up your store—she's definitely one of our rockstars! If you ever have more questions or need a helping hand, don’t hesitate to reach out.

Thanks so much for your 5 star review! We're thrilled to hear you had a positive experience with our team and that you're enjoying our new design editor. Don’t hesitate to reach out anytime you need assistance. Thanks again!

Thank you for your 5 star review! Cheers for being a part of our community!

Thank you so much for your kind words and for sharing your experience with our Bundle Builder app! We’re thrilled to hear that Dale was able to assist you promptly and effectively. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Bundle Builder!

Thank you for the feedback - it was a pleasure to help you and I hope your bundle promotion has gone well! Anything else needed just give our support a shout.

Thank you so much for your wonderful review of Bundle Builder! We're thrilled to hear that the app is meeting your needs and that our support team was able to customize your bundles just the way you wanted them. It's always our goal to provide top-notch service and functionality, so it's great to know we hit the mark for you. Let me know if you need anything else and I will be happy to help!

Thank you for your fantastic review and recommendation! We're delighted to hear that you find Bundle Builder intuitive and that our support team was able to assist you with the compatibility issues. Your recommendation means a lot to us. If you have any further questions or need additional support, we're always here to help. Thanks again for your kind words and for choosing Bundle Builder!

Thank you so much for your positive review! We're thrilled to hear that you've had a great experience with our support team and that Bundle Builder has been working well for you. We appreciate your feedback on the slight tweaks, and we're always here to help you optimize your store even further. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

Thank you for your feedback. We’re truly sorry to hear about your experience with our app. Regarding your concerns, we noticed that you have an active support ticket with us, and we're currently awaiting your response to proceed further. Our support team is dedicated to resolving issues promptly, and we want to ensure that we address all your concerns effectively. Please check your email for our latest message and reply at your earliest convenience so we can assist you further.

Thank you so much for sharing your positive experience! We're thrilled to hear that Bundle Builder has been a valuable addition to your business and that you've found our team's support helpful. It's been a pleasure to work with you to customize the app, your bundles are looking great! Your feedback is incredibly important to us, and we're glad we could contribute to creating a great experience for your customers. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

Thank you so much for taking the time to leave us such a wonderful review of our Bundle Builder app. We are thrilled to hear that our app is working flawlessly for you and that we were able to help resolve the issue you had with your theme. We truly appreciate your kind words about our 5-star customer service. Our team works diligently to provide prompt, helpful, and friendly assistance to all of our valued merchants like yourself. Thank you again for choosing Bundle Builder and for sharing your positive experience with us and the Shopify community. We look forward to continuing to support you and your business.

It's important to clarify that Bundle Builder does not modify links. Each bundle created is assigned a unique link, and neither us nor users have the capability to alter this. If the owner of 'The Hundred Glove' encounters any issues or requires assistance, we're more than willing to help. Please don't hesitate to reach out if you have any further questions or concerns.

Thank you for taking the time to share your positive experience with us! We'll be sure to pass your kind words along to Dale! If there's anything else we can do for you, please let us know. We're here to help and always eager to ensure your experience with Bundle Builder remains outstanding.

Thank you so much for your fantastic review! We're thrilled to hear that Bundle Builder has significantly impacted your sales positively. It's our mission to provide not just a powerful tool, but also exceptional service that genuinely supports our users' success. Your feedback on our customer support and onboarding experience means the world to us. Knowing that our efforts to listen and respond to our users' needs are making a difference is incredibly rewarding. We're just as excited about the future and can't wait to share with you the new features and improvements we have in the pipeline. Stay tuned! Thank you again for your support and trust in us. If you have any more suggestions or need further assistance, please don't hesitate to reach out.

We sincerely apologize for the issues you faced with pricing inconsistencies and the delay in support response. It looks like a conflict with draft orders was causing some issues, but looking through the conversation, hopefully everything is sorted now? If not, please just pop us an email and we'll take a look straight away.

Thank you so much for your kind words and for highlighting the efforts of Natalie and Rhys! We're thrilled to hear about your positive experience and the improvements made to your theme. While the issue with Shopify is still pending, we assure you of our continued support. Your satisfaction is our top priority, and we're glad to be a part of enhancing your website. If you need further assistance, we're always here for you. Thank you for choosing Bundle Builder!

We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously. Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you. In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation. We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.

Hi there, sorry to hear about your experience with Bundle Builder. I can see that the team are just waiting on access to be granted to the relevant areas of your store in order to continue investigating the issue you highlighted on Monday. Once granted, the team will resume looking deeper into this for you, and will follow up with their findings and a suitable solution to prevent this from occurring again, once resolved. Thank you for your patience and understanding here - we look forward to working with you to resolve this, and to provide you with a better experience with us and the app moving forwards.

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning season. We apologize for any inconvenience this may have caused you. Upon reviewing your support tickets, we can confirm that we responded to your initial ticket on Thursday to address the issue you raised regarding the location of bundle names. We have also been in conversation with you since Friday to further investigate and resolve the remaining issues you have encountered. To address the remaining issues, we require development access to your store. Once granted, we will continue investigating and working towards a resolution for you. Our team is committed to resolving all of your concerns as quickly as possible, and we appreciate your patience and understanding here. We know how important holiday planning is and the time you've invested in selecting the right bundle app, and would like to assure you that we will do everything we can to address any remaining concerns and provide a solution that meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

Hi there, thanks for your honest review. During the initial installation of the app, we clearly outlined tier-specific limits for each subscription plan. In January of this year, it came to our attention that your usage had exceeded the limits associated with your current subscription tier. In accordance with our policies, we issued a notification with a 30-day notice, emphasizing the need to upgrade, which you declined to heed. Following on from that upgrade notice period, we made updates to our pricing plans. It's our standard practice to grandfather our merchants onto their existing plans whenever changes are made. Unfortunately because you declined to accept the upgrade, the opportunity for this then passed. We understand that changes in pricing can be challenging, and we strive to be fair to all our users. The adjustments are necessary to maintain a healthy ecosystem and foster the continued growth and improvement of the app. We firmly believe that a fair contribution from all users, especially those with higher usage, is essential to providing the best possible experience for everyone relying on Bundle Builder. We value your continued support and welcome any further discussion to address your concerns. Our goal is to ensure that you have a positive experience with our app, and we remain committed to providing a platform that meets your needs.

Thank you for taking the time to leave us a review - we really appreciate your feedback! It's great to hear that you've had a straight-forward onboarding to Bundle Builder and have had a positive experience with the team. We've been working hard on some exciting new features that have just launched in the app, such as Native Bundles and the Product in Bundle app block - both enhancing the app's customization and flexibility, and overall customer experience! More details can be found in our documentation here: support.bundlebuilder.app/hc/en-gb/articles/4409234694929 and here: support.bundlebuilder.app/hc/en-gb/articles/19685500911505-Displaying-the-Product-in-Bundles-app-block Feel free to contact the team again if you require any further assistance, as we're here to help! Happy bundling ✨

Thank you so much for your 5-star review, Wellington Brewery! We're thrilled to hear that you're pleased with Bundle Builder, our support, and its pricing. Your satisfaction is our top priority, and we're committed to continue providing top support. Thanks again for your kind words!

Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for. We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime. Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you so much for your incredible review, Care Food Co team! We're thrilled to hear that you had a great experience with Bundle Builder and that the team was able to provide you with excellent support! We're really glad to hear that you appreciate Natalie going above and beyond to address your specific needs, and it's great that her step-by-step video helped you to use our app to overcome the issue you were facing. We will make sure to pass on the recognition to Natalie! 🎉 Please feel free to reach out if you ever have any further questions or need assistance, as we'd love to hear from you again!

Hey Splash Wines team, we're super pleased to hear that Bundle Builder fulfils your store's needs! We're also glad to have been able to help out with any issues on your store when needed, so thank you for your feedback. If you require any further assistance or have any suggestions for the app, please feel free to reach out. We appreciate your support, and look forward to hearing from you again in the future!

Thank you so much for your 5* review, Brick Loot team! It's awesome to hear that Bundle Builder has improved your store's average order value through the increase in bundles created by customers! We're also very glad to have been able to assist you and look forward to continue supporting you - please feel free to reach out if you run into any issues or have any questions! Happy bundling 🎉

Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you've been really impressed with Bundle Builder over the years, and our support team - we take pride in providing the best support to our merchants, so it's great to hear that our efforts are appreciated. It's also awesome to hear that Bundle Builder has not only been an efficient tool for your business, but also gave you a boost in sales! We really appreciate your continued support and look forward to continue assisting you in the future 🙂

Hi ChibiJay Shop team, thanks for your feedback, and sorry to hear you've been disappointed with your experience with us. I can see that the team required further information from you in order to investigate the problem you were experiencing with your bundles, as we were unable to replicate it on our end. We understand your frustration with the delay in resolving your issue, and we apologize for the inconvenience this may have caused you. If there are any outstanding issues that we can work with you to resolve, then please feel free to reach out to us and we'd be more than happy to assist you. We hope to have the opportunity to provide you with a better experience with us moving forwards!

Hey Desmond Cheese team, thank you for your feedback. We’re sorry to hear that you’ve had issues integrating Bundle Builder with Google Merchant Centre. I can see that our support team previously offered some suggestions to help resolve this, but as you have since uninstalled the app, we’re unable to investigate further for you to fully resolve the issue. Google Merchant Centre typically does not cooperate well with bundles with variable pricing, however we’d be more than happy to continue investigating this issue should you wish to reinstall in the future.

Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes. I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!

Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen. We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!

Thank you so much for taking the time to leave us such an awesome review! We're thrilled to hear that our app is a great fit for your store, and that you're really impressed with the seamless integration with your store's cart and check out pages! We're super excited to release the exciting new updates that we've been working on, and we're more than happy continue supporting you and your business, assisting in any way that we can. Thank you for choosing Bundle Builder - wishing you every success with your store, and happy bundling 🙂

Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.

Thank you for your wonderful review! We're so glad you're loving Bundle Builder and all it offers after the recommendation, and we can't wait to see the new bundles live on your surfing site! We will pass on your feedback to Adam - and please do reach out again if you have any further questions, the team will be more than happy to help :)

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants. We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over. We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.

Hey Page Anchor team, we're sorry to hear you're having issues with Bundle Builder and have been disappointed with our delay in response - it looks like your emails came through to us outside of our office hours last night. We've noticed that our app has been uninstalled from your store, so we're unable to properly investigate the cause of your issue. However, we'd be more than happy to resolve this for you should you wish to reinstall, so please feel free to get in touch again. Thanks for your patience - we hope to have the opportunity to improve your experience with Bundle Builder in the future!

Hey Cosmetique Totale team, we really appreciate your 5* review of Bundle Builder - thanks so much! It's great to hear that you're super impressed with our app and the endless possibilities it provides for your store. Our team is dedicated to providing excellent customer service, so we're really glad to hear that we've been able to address any issues you've had and offer helpful solutions. Thanks again for choosing Bundle Builder, and for taking the time to share your positive experience with us!

Hi Bold Bean Co, thank you for your 5* review of Bundle Builder! We're super pleased to hear that you're enjoying the app. Whilst discount codes can't be applied to Multi SKU Bundle types, they can be applied to Single SKU Bundles. There are also alternative ways to offer customers both flat and tiered discounts with Multi SKU Bundle types, such as a percentage discount, fixed discount, or fixed price. Unfortunately at this time, subscriptions isn't a feature supported by Bundle Builder. If there is anything else we can help you with, feel free to drop us a message - wishing you every success with your online store!

Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.

Thank you so much for your 5* review, Wink Formula! It's awesome to hear that you've found the app super easy to use and enjoy the UX interface - ensuring the design is accessible is a big priority for us! It's also incredible to hear that you've seen an increase in AOV with Bundle Builder - we can't wait to see more of your bundles live! We will pass on the lovely feedback to the support team, and I'm sure they'd be more than happy to hear from you again if you needed any further assistance! Happy bundling 🙂

Thank you for your review, Sven Jack! We really appreciate your awesome feedback on Bundle Builder and the team behind it! Let us know if you need any further support from us - we're happy to help!

Hey La La Land team, thanks so much for leaving us a 5* review! That's awesome to hear Bundle Builder works really well alongside your store's accounting system, and that you've found the app to be super straightforward. We will pass on the great feedback to Dale & Jess - just give us another shout if you have any more questions!

Thank you so much for taking the time to leave us an incredible 5* review! We really appreciate your kind words, and how much you love our app - and even more so, your recognition for the team! Please reach out to us again if you need any help further down the line, and thank you again for choosing & recommending Bundle Builder.

Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.

Hey there, thank you for leaving us a review - we really value all merchant feedback. Bundle Builder is compatible with most apps & Shopify features, provided that they do not use the draft order functionality - this is because only one app can use this feature at a time, which is unfortunately a Shopify platform limitation that's outside of the app's control. More information on this can be found in our documentation, or feel free to reach out to our support team if you have any questions.

Thank you so much for leaving us a review! We're super glad that we could help you achieve exactly what you were hoping for with Bundle Builder and your build your own macaron boxes! We'd love to hear from you again if there's ever anything else you need - just drop us a message :)

Hey there - thank you for taking the time to leave us a review. I can confirm that we've responded to all of your emails in December, but we've had some issues with our ticketing system, and so it looks like these replies might not have reached you! A member of the team will be reaching out again from their direct email address to try and assist - please keep an eye out for this in the next 5 minutes!

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!