Bakers Authority

UPDATE: RATED ARE GLITCHY AND MY BILL WAS INCREASED FROM GRANDFATHERED PRICE TO $100 MORE THAN THE PRICING SHEET SAYS. CHAT DOESN'T WORK, NOR DO THE PHONES AND EMAILS TAKE FOREVER TO GET A REPLY. THE ONLY PEOPLE THAT RESPOND QUICKLY ARE THE SALES TEAM WHICH ONLY TALK TO POTENTIAL CUSTOMERS CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

While this APP will not work for me, it is due to shopify's limitations and not the APPs fault. I was in a long back and forth with the APPs team in regards to different limitations and they either added the ability for them or are working on adding them. they are very communicative and are doing their best to make sure that the app will work for everyone. There are 2 cons that I can not get past which is why I am deleting this APP 1 -- Shopify does not allow for the shipping rate to change from order to order. Since my rates are received by API from UPS and FedEx they change daily. Also if a customer made a subscription for 1 item and later changed to 5, my shipping cost will go up but the cost he is charged will be for the initial 1. 2 -- When creating a subscription, it becomes available to anyone purchasing it, so if I negotiate a special price for a specific customer on a subscription basis then it becomes available for everyone. I am sure that this is something that they can fix, but I did not get that far with them as the shipping issue came up 1st.

UPDATE*** They contacted me very quickly and fixed the issues. The reason it isn't 5 stars is a) turning parts of it on/off needs to be done in the code and not a checkbox to torn on/off and b) a little difficult to understand the settings and some complications in using the collections Issues: 1) Does not work period. a) not showing the graph on the product page and b) not showing the discount in the cart or at checkout. 2) Customer Support -- the only way to reach them is via ticket. I had to create a account with their ticketing software and when I tried to make a ticket discovered that this APP isn't listed as 1 of their apps. I had to tell them I am using a different app. After creating the ticket, I received an automatic email asking for my shopify admin username and password and that I befriend someone named Mahmud on facebook. I would normally wait for a response before giving a bad review. I will update IF the issues are resolved in a timely fashion. The reason I didn't wait is because their ticket system doesn't support this product of theirs.

Horrible experience. I downloaded their UPS and FedEx APPs to calculate my checkouts. 1) I put in all of the information and it is still showing bad rates so we contact them and they say that if we want it to calculate the right weights, we need to upgrade to the highest plan and checkoff the calculate box size which costs an additional 3 cents per calculation. 2) we do that and we still get some bad rates so we contact them and they say that there is a tiny box at the top of the product page that needs to be checked off if we want it to be included 3) we do that and still have issues. I checked that the product weights and dims where correct, that the boxes where checked off, and that we had money to spare for calculations and when we contacted them they said that we didn't have any money left for calculations. 4) I uninstalled the APPs after finding Advanced Shipping Manager and called shopify to confirm that I was paid up with Eniture and wont receive any more bills. They confirmed it. So you can imagine my shock when I got a $400 bill from them on the next bill. I called shopify and they said that all they can do is ask eniture to give it back. Eniture claims that these calculations where used before I uninstalled it, but that cant be right as part of the bill said it was NOT for calculations but for subscription. DO NOT USE THEM AS THEY WILL COST YOU THOUSANDS OF DOLLARS FOR A PRODUCT THAT DOESN'T WORK AND THEY WONT ADMIT WHEN THEY ARE WRONG.

Horrible experience. I downloaded their UPS and FedEx APPs to calculate my checkouts. 1) I put in all of the information and it is still showing bad rates so we contact them and they say that if we want it to calculate the right weights, we need to upgrade to the highest plan and checkoff the calculate box size which costs an additional 3 cents per calculation. 2) we do that and we still get some bad rates so we contact them and they say that there is a tiny box at the top of the product page that needs to be checked off if we want it to be included 3) we do that and still have issues. I checked that the product weights and dims where correct, that the boxes where checked off, and that we had money to spare for calculations and when we contacted them they said that we didn't have any money left for calculations. 4) I uninstalled the APPs after finding Advanced Shipping Manager and called shopify to confirm that I was paid up with Eniture and wont receive any more bills. They confirmed it. So you can imagine my shock when I got a $400 bill from them on the next bill. I called shopify and they said that all they can do is ask eniture to give it back. Eniture claims that these calculations where used before I uninstalled it, but that cant be right as part of the bill said it was NOT for calculations but for subscription. DO NOT USE THEM AS THEY WILL COST YOU THOUSANDS OF DOLLARS FOR A PRODUCT THAT DOESN'T WORK AND THEY WONT ADMIT WHEN THEY ARE WRONG.

PRO's 1) Great communications buy their team and worked with me to get the issues resolved. 2) very cheap. Their plan may seem like a lot of money, BUT while others are charging less than half that, they DON'T tell you that they ALSO charge per calculation which can quickly add up to in my case $9000 per month. 3) Options. They provide multiple options for how to calculate the rates so that you aren't stuck with 1 way of working and have to figure out how that can work for you. 4) Work with LTL rates as well. while they don't work with my broker, they work with other brokers to get you live rates for LTL's as well. CON's When the rates started to timeout, it took a few days to figure out what the issue was and get it fixed, but they where straightforward and had great communication through the whole process. The only reason I am really mentioning this as a con is that I lost 10's of thousands of dollars in potential revenue in those few days. Conclusion. If you want to give your customers the most accurate shipping rates without worrying about cost and have a great team to work with, then you should use ASM.