KSRESIN
United States
Reviews (3)
I had a great experience with this rewards program app. I reached out with an issue, and ANN from customer support handled everything quickly, professionally, and with genuine care. It’s refreshing to see an app that not only works well but also provides such efficient and friendly service. Highly recommend
Developer reply ·
Greetings KSRESIN team 💙 Thanks a lot for your thoughtful review on us! Daisy, Emile, and all of BON team are so glad that we could impress you with our service 😊 To be honest, you're such a knowledgeable customer we have ever had. We appreciate you taking the time to try us and give us a lot of helpful feedback. Your suggestions could help us so much in improving BON better every day. If you have any requests, please contact our team via live chat or email us at help@bonloyalty.com. Best regards, Mia BON Team.
Grace was very quick with taking care of the issue.
I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.
