AMEKANA.COM
United States
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Reviews (3)
WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app. literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE
Developer reply ·
Hello AMEKANA.COM Team, First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way. I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system). Please, note that this technical issue affected our side and system as well, to my regret. That's the reason why your messages haven't been received from our side and replied to on time. That's what we truly apologize for! But the issue has been spotted by our developers' team and resolved within the day. So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly. Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it. We've already reached you via email and hope that we'll be able to resolve this unpleasant situation. Once again, my sincere apologies for the inconvenience caused. Looking forward to your reply. Regards, HelpCenter Team
Great customer service. Finally able to use marketplace again because of them. I recommend..............
Too many issues with this app. Customer service only replies when a negative review is left. Products do not load and their developer messed up by page by deleting all of our tags from 2019. Deleting app!!!. I do not recommend it.
Developer reply ·
Hi team at AMEKANA.COM Thank you so much for taking the time to leave a review regarding your recent experience. We are disheartened to hear that we have disappointed you at some point and we deeply apologize for this inconvenience. 🙏🏻😞 We are sorry for not being prompt at the response when you reached out for assistance due to the time zone difference. It has always been a pain for us. We truly would love to take the opportunity to speak with you further and put an effort to rectify the situation. Normally it is not typical of us and we are ready to go above and beyond to resolve the issue and gain your faith back. We have sent you emails personally and strongly hope to hear from you soon❤️ Thank you and have a great day!
