Game of Bricks
Estonia
Reviews (3)
We have been using eDesk for around three years; however, we've found their pricing to be significantly higher than their competitors'. Despite paying a premium, the product has not met our expectations. We've consistently faced issues with bugs on eDesk's platform, which have severely affected its usability and our ability to provide effective customer support. Additionally, there have been recent incidents of our customers receiving duplicate messages, an issue that persisted for three weeks despite our efforts to resolve it with eDesk's support team. Unfortunately, the responsibility for these problems was ultimately attributed to us, which was quite disheartening. After considering other vendors, we decided to switch to a more cost-effective and reliable service provider. We also sought a refund from eDesk due to these ongoing issues, but our request was denied. Based on our experience, we recommend that others consider alternative solutions.
Developer reply ·
Hi, I'm sorry to hear you haven't been satisfied with the product so far. I am going to assume the new ticket creation is linked to our etsy integration? My name is Eamon and I would like the chance to turn this review around. I f you have some time free tomorrow Friday or next week I would like to give you a call and we can share screens to better guide you around edesk. I'll reach out to you on email also via our existing tickets. Kind Regards Eamon Customer support manager https://www.edesk.com/integrations/shopify/
We are using it for almost a year now, an Amazing app, thank you so much for it. Customer support is very responsive.
Developer reply ·
Thank you for your awesome review, it's our pleasure. Do let us know if there's anything we can do to help. Cheers!
All good. I had a few issues with this app and Customer support gladly fixed a few bugs. Thank you!
