Color of Heat
United States
Reviews (2)
The app is pretty fine, easy enough to use and customize. We really liked it for a while. HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button. I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading. I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do. Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way. Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Developer reply ·
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that. You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future. While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for. We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
So far, So great! I downloaded a bunch of different preorder apps, and this one was the only one that seemed to integrate seamlessly. When I had an issue, the team was VERY quick and very responsive! Super happy I found this app!
Developer reply ·
Hi Kat, We're truly grateful that you've taken a moment to share your amazing feedback with us! We're thrilled to hear that our app has seamlessly integrated into your store and also our team was able to provide prompt support. Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! Cheers, PreOrderly Support team
