BB Fashion Outlet

Excellent customer support, the team is quick to respond, super helpful, and always friendly. >Easy to set up and use >Multiple upsell & cross-sell options >Mobile-friendly and customisable >Outstanding support team Overall, FoxKit is a reliable tool to increase conversions without overwhelming customers. Worth trying if you want to maximise sales with minimal effort!

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers. Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.

Overall the platform is user-friendly and I am really happy with the results for my website. I did experience some major tech issues that negatively affected my website when I uploaded a collection page, but their support was able to fix it. Very helpful and friendly, I will continue to use Foxify.