Kakaclo ‑Clothing Dropshipping

I think they have gone out of business and this app shouldn't be used. I've reached out to them about products i have listed for sale and not being able to refresh or even use my dash board and they sent back a one product suggested removal. This is not a good idea to use the app and depend on.

Update June 2026: KakaClo has ceased dropshipping operations without notice and has not responded to refund requests for wholesale inventory purchased in 2023. Total outstanding: $6,357.50. No replies to emails after 10+ business days. Escalating to econsumer.gov and Shopify fraud reporting. Original review left when service was still operational — no longer recommend November 2023: We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day. We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!

Horrendous customer service. A customer received an extremely poor quality 'fake' item that is absolutely disgusting (I have it here in front of me and is only fit for the bin) - I have been unable to get hold of Kakaclo. I have tried all ways of contact them - chat, emailing various addresses - no response. If using this app - you are rolling a dice. If you get a customer requesting a return (even for a damaged item) you are not going to get a refund and will be left out of pocket. Avoid - use another provider. @Shopify please sort out this app. In addition shipping takes FOREVER - but supposed to be around 5-9 days! Awful, AVOID.

I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business

My experience with Kakaclo has been very disappointing. Their customer service is slow to respond and often provides inconsistent information, making communication extremely frustrating. Additionally, they canceled several of my orders shipped to Chile without any prior notice. This lack of communication and professionalism directly affects the credibility and brand image of my business. Due to their poor handling of customer relations and unreliable operations, I do not recommend working with Kakaclo under any circumstances. Their service has proven to be unprofessional and unreliable.

I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide! Hi customer, Thanks for reaching out and I’m really sorry for the frustration this situation has caused. I checked on your orders — one of them has already been shipped, and for the other one we have already processed the refund. That’s why you’re still seeing the “waiting to ship” status on the cancelled one, but the refund is already on the way back to your payment account. Normally, our order processing time is 1–4 business days. I understand how stressful delays can be, and we’ll make sure to improve our response time to avoid this happening again. Please rest assured you won’t lose your money, and we’ll keep you updated until everything is fully settled. Thanks for your patience and understanding.

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future! Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.

The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out. As a result, this situation leads to unhappy customers. Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.

We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months. What Went Wrong? Inaccurate or Missing Product Descriptions: Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue. Unresponsive Customer Support: Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored. On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions. Severe Shipping Delays: The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week. As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again. Our Experience: In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation. Our Recommendation: At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier. Final Note: We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier. Thank you for your honest feedback and continued support over the past two years. We sincerely apologize for the recent issues you've faced. Your concerns about product descriptions, support delays, and shipping are valid, and we’re actively working to improve each area. We understand the impact this has had on your business and are committed to making things right. Your feedback helps us grow, and we truly hope to earn back your trust with better service moving forward.

Very impressed with this app! It has automated many of our processes and has significantly improved our supply chain management. Highly recommend!

A failed app, and contacting support requires a miracle. In the end, I contacted them through Shopify via email four days ago to inquire about a product, and they haven’t responded

The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore. We’re very sorry for the frustration and inconvenience you’ve experienced. We understand your concerns regarding product accuracy, lack of response, and the delay in processing your cancellation and refund. Your feedback is extremely important, and we are urgently reviewing your case to resolve it as quickly as possible. We're also taking steps to improve our service and communication. We truly value your business and hope to regain your trust with better performance going forward.

They finally got back to me and shipped my items but it took 7 to 8 days to ship and were hard to contact so I will give them a 2 as it seems to happen more then once - I notice another customer had not ship - 12 days now and after 4 days of trying to contact they finally tell me out of stock - unacceptable I have been trying to contact these people and have had no reply - it has been over a week since i placed an order and they still have not shipped the products. Extremely poor customer service leaves you guessing if you should cancel the orders and explain to the customer that the distributor is extremely slow and doesnt reply to you. When you call you have to leave a voice mail also. It has been 7 days for one order and 8 days for the other with no clue when it will ship Dear Aurelia Clothing, Thanks for your feedback. We received your email and we've reply you the same day, could you please double check your email inbox? We are sincerely sorry for the delay. Some factory workers resign and return to their hometowns before the Chinese New Year. After the New Year, most suppliers resume work in the first week, but there is a shortage of workers, leading to insufficient factory capacity to fulfill the ordered quantity. The factories are now fully operational and striving to increase production. The situation is expected to normalize by mid-March. Any question, you are welcome to contact us anytime. Nick Nick@kakaclo.com

They have a good variety and selections of apparels however, they are so bad in maintaining business relationships. Products all the sudden out of stock, after orders are made already few days i get an email saying we are sorry, restocking 5 days delay! like why, this was not properly monitored and we were notified BEFORE our clients log their orders? Another terrible experience, their ongoing shipping delays. Barely, they deliver on time. Most if not all my orders from Kakaclo are delayed, logged in my shop with delayed fulfillment and my tracking for deliveries, always Kakaclo is way behind. Like why you guys are so bad in managing shipping? They say, we will give you 50% off shipping fee when orders are not shipped in 10 days! if they are delayed, you should waive the shipping fee altogether as we refund it all to our clients as courtesy. Not just that, I have to keep asking for the refund which by the way, i have not received yet. The 2 stats i'm giving is for the wide selections and prices. Shipping and customer service are by far not great and you guys need to seriously work on improving that.

KakaClo's interface is refreshingly straightforward, making every step from ordering to checkout a breeze. There's no unnecessary complexity, just a seamless shopping experience. Thank you for your positive feedback! We're delighted to hear that you find our interface straightforward and enjoy a hassle-free shopping experience with us. Simplifying the process is our goal, and we're glad it's making your time with KakaClo enjoyable. We look forward to serving you again soon!

We are dropshippers, we ordered an item from kakaclo and no-one gave us any update about the item being purchased since more than 3 months although the estimated delivery time is 16 days and item was in stock. We had an issue with the customer who ordered the item because of the bad delay. If there is anyone had such same issue, please give us suggestions. Dear shopiqat, The tracking number of your order is Pos Malaysia: RC211550154MY Tracking link: https://tracking.pos.com.my/tracking/RC211550154MY According to the tracking information, the package arrived at the Malaysian post office for collection on February 12th and was successfully delivered yesterday, April 8th. The reason for unsuccessful delivery could be due to address issues. If you have any questions, please feel free to contact our account manager Nick: nick@kakaclo.com or via WhatsApp at +86 18027098336. We appreciate your understanding.

KakaClo's exceptional customer service truly sets them apart! Unlike other platforms where negotiations drag on without resolution, KakaClo promptly compensates for any issues caused by them. Despite occasional discrepancies in size or color, their swift response ensures customer satisfaction. Thank you for your kind words! At KakaClo, we take pride in our exceptional customer service. We promptly compensate for any issues caused by us, unlike platforms where negotiations can be prolonged. While occasional discrepancies may occur, our swift response ensures customer satisfaction. Your feedback is greatly appreciated.

At first I had some trouble figuring out how to set my pricing rules however the support agent Caroline was able to help me figure things out. She was very thorough and helpful in her responses, as well as replied in a timely manner. Thank you for your help！ Thank you for your positive feedback! We're glad to hear that you're satisfied with our products, fast support, and find our platform great for starting your dropshipping business. We strive to provide good quality products and efficient support to help you succeed in your venture. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing us as your partner!

I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service. We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.

This app is exceptionally well-designed and user-friendly, making it a pleasure to use. Moreover, the team behind it, particularly Nick, stands out as the best group of individuals to collaborate with. Nick's assistance was invaluable as he swiftly addressed my concerns and resolved my issue in no time at all. The support provided is truly outstanding, available anytime you need it. I wholeheartedly recommend this app to anyone seeking a seamless experience and top-notch support.

I've been using KakaClo for a while and I love it. They have fashions for just about every style, they're affordable, and it's great that I don't have to pay a monthly fee to access the products.I just had an issue with inventory, and my support Nick was so kind, patient, and helpful. They helped me troubleshoot the issue in no time! I can't recommend the app enough. We're delighted to hear that you're loving KakaClo! With a wide variety of affordable fashion options and no monthly fees, it's a win-win. We appreciate your kind words about Nick's support. Thank you for recommending our app!

Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future. Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks Dear Shopboxdeals, We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused. Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible. Any question, you are welcome to contact us and we will reply you within 2 business days. Best regards, Nick

I am still new to dropshipping, but so far, KakaClo has been a very positive experience. Every issue I have run into, Nick has helped me resolve or given me the answer to within 15 minutes or less, so I can speak highly to their customer support. I would recommend this business model to new business owners looking to start a business but not looking for a big investment.

good app

I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website. Hi Fru Gal Boutique, Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come! Thanks! Timothy

This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise. Great for New business owners. Dear Zoefashiongroup, We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Quality: We recommend choosing products labeled as "Premium" and "Express." The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate. Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick

USA EXPERIENCED SELLER with Shopify for YEARS, frustrating, the customer service works off China time, so for the USA it means delayed service or working very late. WILL NOT DO SIZE EXCHANGES & their sizes are all over the place, will not do returns other than defects, your customer or you are stuck with the sale. Dear Jimmy Lee Leathers Club Vest, Thank you for taking the time to share your experience with KakaClo. We genuinely regret to hear about the challenges you’ve faced. We understand the importance of accurate sizing for clothing businesses. I'm pleased to inform you that we have made significant improvements regarding sizing concerns. All products are now available in both CM and INCH sizes, which should enhance clarity and consistency. In terms of returns, due to the high shipping costs involved, we usually opt to refund the item without requiring our customers to return it. If you've encountered a non-refundable problem, please share your order details, and I'll personally ensure it's addressed promptly. Thank! Timothy

I had a problem adding my shipping information and Nick help me get it right very nice and friendly. Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.

Room for Improvement at Kakaclo: Inventory and Shipping Concerns My business association with Kakaclo , with professional and efficient service. In particular, I'd like to mention Nancy, our Account Manager, who was very responsive and supportive throughout the initial stages of our partnership. However, as time went on, things took a disappointing turn. The first notable problem is inventory management. There have been numerous instances where items or sizes ordered by my customers were out of stock. This issue, occurring repeatedly, has forced me to issue refunds, disrupting my business operations and risking the loss of returning customers. It is crucial for any supplier to maintain an accurate and reliable inventory system. Unfortunately, Kakaclo's current practices are falling short of this standard. The second major concern is shipping delays. Despite my account being set up for faster shipping—an extra fee I willingly pay for—promised deliveries within 6 to 9 business days are not being met. My customers have been waiting over 15 days to receive their orders. Such extended delays are causing dissatisfaction among my clientele and hurting my business's reputation. Furthermore, the once responsive and supportive communication we received from Nancy has lessened significantly. This change in service level, coupled with the fact that nobody seems to be answering my calls, is exacerbating the problems and making resolution more difficult. I am currently in search of a new vendor that can better meet my business needs by offering accurate inventory management, timely delivery, and responsive customer service. I understand that every business faces challenges. However, the repeated issues and lack of response from Kakaclo are becoming a significant concern. If Kakaclo is to remain a viable option for businesses like mine, significant improvements are needed. In conclusion, while Kakaclo's offerings initially seemed promising and the professionalism and responsiveness of account management were notable, the current issues with stock accuracy, delayed shipping, and waning communication are considerable drawbacks. Despite the initial positive experience with Nancy, the recent lack of response is disappointing. The hope is that Kakaclo can return to the level of service we initially experienced. Dear Opulence Empórion, We sincerely apologize for the inventory management issues and shipping delays you experienced with. We understand the impact these problems have had on your satisfaction and We are committed to resolving them. Inventory Management: We understand that waiting for several days only to discover an item is out of stock is unacceptable. The delays you've experienced, especially after selecting express shipping, do not align with the service standards we strive for. To ensure a more efficient shipping process and improved inventory accuracy, we recommend choosing products labeled as "Premium" and "Express." Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control. Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment. KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters. Best regards, Nick

Never ever coming back. Place 15 orders and not a single order was in stock although it does stay in stock on the website. Their shipping is 15 business although I have paid $15 for express 5-7 express shipping. They don't tell you that item is not stocked after 4 days of sending your order. Extremely terrible services and scams in the name of shipping charges. All the customers were angry and would not recommend it. Dear Soniz Enterprise, I'm truly sorry to hear about the challenges you've faced with your orders and the subsequent impact on your business. It's evident from your feedback that your experience with KakaClo has been far from satisfactory, and for that, I deeply apologize. Inventory Issues: It's concerning to know that there were discrepancies between the stock status on our website and the actual inventory. We're taking immediate steps to address and rectify this so that real-time stock information is accurately reflected. Shipping Concerns: We understand how crucial timely delivery is, especially when you've chosen and paid for express shipping. It's unacceptable that there were delays in informing you about stock issues after your orders were placed. We are currently re-evaluating our shipping processes and communication channels to ensure clarity and promptness in all stages of order fulfillment. Service Quality: It's deeply regrettable that you felt the services rendered were not up to par and even perceived as scam-like due to the shipping charges. We aim for transparency in all our dealings, and we will be reviewing our pricing and shipping policies to prevent such issues in the future. Your feedback is invaluable, and we genuinely value our partnership with sellers like you. I would greatly appreciate the opportunity to connect with you directly to discuss how we can make amends and work towards restoring your trust in KakaClo. Once again, I deeply regret the inconvenience and frustration caused. Your concerns are our top priority, and we are committed to making the necessary improvements. Warm regards, Timothy

We were having trouble getting things to link up with our store and the customer service was so kind and responsive! Nick was understanding, and helped us to successfully connect the app!

I have used many dropship methods in the past and currently. I usually try to get ahold of the company to find out details, and most of the time it takes a while for them to get back to me, this was like they have someone on stand by to answer all your questions! I am super impressed! So far so good, they also stated the sizing is true to size (USA sizing). I am so excited to start to use this app. I will review again once someone purchases from this vendor. Great customer service!

This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.

Really good service thanks Kecy. Fast replaying, really helpful information, I really appreciate it.

Best customer support and love how easy it is to use. This app really has changed my business in so many ways.

They have the best customer service to help you with any issues you may have. They walked me through step by step to get their items listed on my store.

I've been using the KakaClo app for several months now and not only is it wonderful that you don't have to pay a monthly fee to use their dropship service, but the quality of the items they offer. I've ordered several things for myself, so I can vouch for their quality first hand. Lastly, their customer support is EXCELLENT.

Love KakaClo App and the customer service is always great. I had a question about an order and Kecy helped me out with a super quick response. I appreciate them so much!

Happy with KakaClo, the customer service replied to me quickly and they solved every questions that I had. Furthermore, their products are really good.

The support is very patient and friendly. this is really a good alternative to certain other platforms. Thanks for the amazing support.

Good app, I got a account manager (Kecy) that solved my problems when it was necessary. The synchronization with the orders is easy and quick to do.

I just started using KakaClo and there are a lot of things I don't understand, but the support is very helpful and works quickly to solve problems. If my customers will be satisfied with KakaClo's products, I will continue to use it.

I bought samples on KakaClo 2 weeks ago, shipping from China takes over one week but shipping from US is really fast. And the quality is assured, nice fabric and good color, but I still suggest you guys to buy samples if you're the first try.

After starting using KakaClo my life has become so much easier. Great system, great service, good prices, and awesome shipping. love it!

So far this seems to be the best drop shipping option I have come across. Customer service is wonderful.you get your answers right away! Love Kakaclo!