Rubio Monocoat USA
United States
Reviews (4)
12.13.2019 I was recommended this app during our launch phase and reached out to support to have some of our complex shipping requirements addressed. Min responded very quickly and has provided top-notch information and support through the entire process. Will continue to test the product volume based algorithm and it's accuracy but Min has already addressed some potential work-arounds if the generic algorithm is not working for our use-case. 1.4.2024 Just coming back to give update. Been using this app across all Shopify stores since we started. Never looked back. It is very customizable and powerful. There is a wizard to setup for standard needs, and if you need something not offered in the wizard, then you can dig into the PHP macro editor and do pretty much anything you need. Every single time I have reached out to support over the years, its always been the best support from any Shopify App. I am not one to leave many reviews, but thats how much I value this app.
We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!
Developer reply ·
Thanks for the review! This has been added to the list of upcoming improvements to consider. Other than that, there are some great features in development that will be rolling out over the course of the year. Expect a big announcement from us soon.
Running both the Reviews and Rewards programs in the app. Best thing about the app is the service from the team, often getting a response from the Founder, Tommy. Documentation on everything isn't the best but the support definitely makes up for it. Going live next week so will update if any problems arise.
Developer reply ·
Hey there, Thank you for your kind review, we're really glad to hear that you're liking our support team and help from our CEO Tommy :) We hope that you'll enjoy collecting UGCs with our app, thank you again!
I liked the layout and way it was working with one major problem, the search would only search through the title and not any of the body content of the "articles." This was a deal breaker for me. I emailed support and Robert quickly responded and said he would look at developing it into the app over the weekend. Monday morning I got an email saying it was live. Went back and forth a couple more emails throughout Monday as I was setting up. I made a few more recommendations and Robert indicated interest in developing them.
