TINNITOTS
Australia
Reviews (4)
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Developer reply ·
Thank you for the candid feedback. The name and email step is back as an option: a new Inbox setting lets customers share their details to start a chat, like the previous Inbox, so you can tell who you are talking to. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, not to push anyone to an app, and the choice is now yours. For the mobile display issues, the chat size and colors are now adjustable from the pencil icon next to Inbox on that same page, which opens the theme editor.
Developer reply ·
Thank you so much for your 5-star review! 🌟 We’re delighted to know you had a great experience. Your support means a lot to us, and we’re always here if you need any assistance in the future. Thanks again for choosing us! 😊🙌
Excellent customer service.. within minutes they responded and even perfectly addresses my concerns.
Developer reply ·
Dear TINNITOTS Team, Thank you for your glowing review! 🌟 We're so happy to hear that you had an excellent experience with our customer service and that your concerns were addressed promptly and perfectly. Providing fast and effective support is something our team truly values! If you ever need assistance or have any questions, please don't hesitate to contact our support team at support@makeprosimp.com . We're here to support you and ensure your continued success. Once again, thank you for choosing our app, and we're delighted to have you as a valued user! 😊 Best regards, The MakeProSimp Team
The app’s great for fixing broken URLs. It doesn’t handle live URLs in-app yet, but support helped me set up JavaScript redirects for those.
