Lerni.sk
Slovakia
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Reviews (6)
Very poor support, we just started to work with app and information given us by support and product support manager was different. F.e. once you have account with your email, its not possible to get user role for other account (even if the previous account was deleted). Product manager told us it was possible, support on chat told us its not possible because it is the way how their system works.
I had some issues with setting custom label, but nice Haley from support helped me immediately, and all is work well now. Perfect app, helped me save so much work and there is some more good features which i will use later. Thank you!
Great, fast and very helpfful customer support:) Solved all of my problems in a hour.
Developer reply ·
Glad to hear you had a positive experience with our customer support! We aim to be fast and helpful. If you ever run into more issues or have questions, don't hesitate to reach out. We're here to assist! 😊🚀👍
Great support, really fast and quality answears:)) This app helped us with some issues Shopify couldnt. .
Developer reply ·
Hi Lerni.sk! You made our day with your confidence in BOGOS and your amazing review! That we were able to assist and satisfy you makes everyone here happy! Contact us at support@secomapp.com if you have any further questions or concerns. At any time, we'll be happy to assist you! Have a wonderful day! Hannah BOGOS - Customer Support Team
Absolutely terrible customer service. We found out after we set it up that no coupons were sent as rewards. We contacted the support, they told us its turned off, we sent screenshot as a proof that its not, they tell us we must have turned it on just now. Yeah right... So we want to make test review, they tell us to upload review that matches conditions and reward will be sent. So we do that, no coupon is sent. Now they tell us its because it was done manually not automatically. Which nobody mentioned before. So I guess the only option is to wait and pray, and if it won't work this time, again somebody will tell me that we must have turned it off. Actually I should have just uninstalled it and use solution from other company. I wouldnt have wasted so much time and energy with these guys....