urbanbikewear.com
Sweden
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Reviews (6)
I’m giving SyncX 4 stars. The app can be a bit tricky and hard to set up initially, but once you manage to get the logic right, it works like a charm. The best part was the support—I received excellent help and as soon as I got through to a real person instead of a bot. Having a human Raj guide me through the flow made all the difference. Highly recommended if you need a reliable sync, just be prepared for a bit of a learning curve during setup!
WARNING: This app is a disaster for established business owners. After 13 years of building a global presence and selling to 48 countries, this app "force-created" a brand new account instead of connecting to my existing Merchant account. Years of history, reviews, and vital business data are just gone—"POFF." We have been trying to reach support for several days with zero response. If you value your legacy data and your global business operations, STAY AWAY until they fix this account migration bug. Extremely disappointed.
Developer reply ·
Hi! It only creates a new merchant center account if 1) You don't see your existing merchant center account in the dropdown and 2) You click "Create New Merchant Center Account" at this step The selection box with existing merchant center accounts populates when the Google Account you use during the Google & YouTube App is an admin of an existing merchant center account. We can help you link your existing merchant center account - it's not gone or deleted! Steps you can try: 1) Make sure the Google account you used on the app onboarding step 1 is an admin on your existing merchant center account. It must be a user on the account AND have the admin role assigned to it 2) It must be a user on the actual merchant center account, not a higher level MCA that inherits user roles. If this is the case, just send us a note here with the account you want to connect to and we can help https://support.google.com/merchants/contact/shopify_3p_support_app I did find your original ticket but the account you asked us to connect to is an MCA account, not an MCID, so it can't hold products directly, you'll need to ask us to connect an actual Merchant Center Account instead. I can reply to you on your ticket.
