Good Food Project
United Kingdom
Reviews (4)
This is a truly brilliant app and great customer support in the chat room and in web meetings when needed.
app is great but customer service is dreadful. so much so i am just moving to another app that does the same thing. not as good as your app but at least i get support and returned emails and chat support.
Developer reply ·
Greetings! I'm Juan, one of the co-founders of the app. We deeply regret the inconvenience you've encountered. We take pride in promptly addressing customer support inquiries, which makes us believe that the emails might have inadvertently slipped through the cracks. To ensure that we assist you effectively, I've personally reached out to you from my personal email account to ensure your message reaches us. We're eager to assist you with any issues and the app setup. Please do get in touch with us via email, and we look forward to resolving your concerns. Thank you for your patience and understanding. Best regards, Juan
My first impression of the app interface and the customer service has been excellent. I already have a tagging app in place and although it is good the customer service is terrible. I read a lot of the reviews for this app and the feedback on customer service is good and my own experience backs that up. This is very important to me.
Developer reply ·
Thank you for the fantastic review. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡
Far and away the most useful app we have added to our store. It is essential for the accurate picking and packaging of our orders but it also helps us with other applications we use like our courier platform and it has been a massive help with creating accurate courier labels and streamlining a number of our processes. It is a very powerful tool. David the owner of Ipacky has been excellent to deal with and has gone over and above the call of duty to help us get started and integrate the software. Our team loves Ipacky and we would strongly recommend it to any Shopify business that is serious about professional order delivery.
Developer reply ·
Thank you so much for this great review of iPacky! It's been a pleasure helping you to set up your business.
