SEEDFUL Store
United Kingdom
Reviews (4)
Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you. Watch out for hundreds of pounds charges put on your card. Always blaming the couriers for their additional charges due to weight checks etc. The app works fine but their practices are scandalous.
Developer reply ·
We're sorry to hear about your experience. Please contact us at support@easyship.com so our team can investigate this matter promptly.
They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service. The app itself is great but no go for me, as we could not sort this out.
Developer reply ·
Hi there, This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience - First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future - However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations. - We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information - One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support Looking forward to hearing from you soon Regards, Brian Transcy by OneCommerce
Great support. Prarthana was fantastic, problems sorted within minutes. Help with installation was immense and very professional. Recommended.
Developer reply ·
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
