Easyship ‑ All in One Shipping

Using Easyship during an uncertain time of shipping to the U.S. has been great.

I’ve been a loyal Easyship user for a long time! Syncing orders and handling invoices/bills is super smooth. Their live chat is fast and effective. I usually dread dealing with courier customer support, but Easyship handles that bridge easily—definitely way better than what AI can do lol.

Very attentive customer success team. Easily integrates with Shopify, and Passport. All around great app.

easyship is an exceptional service, they make shipping super easy and super fast, saving you loads of time and boosts your business's effeciency, couldn't recommend it more

It is very user-friendly and easy to connect to various integrations. Shipping rates are also very affordable. I recommend it.

Easyship gave us extra help getting multiple warehouses online and since then it's been working without any complaints or issues. Issue-free integration is the best kind!

Overpriced and unreliable We have been using Easyship for a while now and honestly the price does not match the product at all. For what you pay you would expect a rock-solid system, but instead you get random bugs popping up regularly that take forever to get fixed by their support team. Product data syncing from Shopify is unreliable, HS codes for example simply don't sync, which is a critical issue if you ship internationally. Editing any labels is painfully slow, and the whole system feels sluggish in general. If you only ship to one country and have simple shipping rules, it might work fine for you. But if you ship internationally and have a more complex setup with different duties and taxes for different countries, I really would not recommend it. We ship around 300-400 orders a month, so spending time manually fixing labels and troubleshooting bugs is simply not an option for us. At this volume you need a system you can trust, and unfortunately Easyship is not that.

Ajith was extremmley helpful and saved time

Support was very knowledgeable and extremely helpful. Thank you

Excellent customer service. Very patient and stayed on the phone with me until the issue was resolved. Easy Ship is easy to use, install and has fantastic customer service.

A very good app. Some issues on occasion but the help (chat) is good.

Abhijith Mohan was very helpful getting my issues resolved !

Excellent app! The pricing is very competitive, it's easy to use, and most importantly support staff (real humans) are on hand to solve any issues. Had great experiences with Joseph in particular!

Very helpful and efficient service

Great service support and great service for business

Easyship has become my go-to for Shopify fulfillment. I’ve worked with them across two different companies, and they’ve been a great partner through everything from a complex crowdfunding campaign to ongoing US fulfillment and container imports. With the first company, they helped us fulfill a fairly complicated crowdfunding campaign out of Hong Kong before we moved to their US distribution center. With the second, we’ve used their US distribution operations and had them handle container imports from China. Having that range of support has been a huge benefit. The Shopify integration has been excellent, and communication has been a real standout. A special shout-out to Conor, who has been responsive, helpful, and great to work with. Having a dedicated person who knows your account makes a big difference. I also appreciate the different ways to get help: in-app AI chat, live support chat, and a dedicated account manager. There’s always someone to turn to when a question comes up. Their pricing and access to different shipping options are better than most other fulfillment programs I’ve seen. After working with Easyship across two businesses and some fairly complex logistics, I’m happy to recommend them to anyone looking for a reliable Shopify fulfillment partner.

Everything was perfect :) Thank you Vivek!

I really enjoy using Easyship because of the number of features and options it offers compared with other shipping platforms I’ve used. The platform is easy to navigate, especially if you’re already familiar with shipping, and I love having the ability to do things that aren’t always possible elsewhere, such as combining orders and having more flexibility with how shipments are managed. My experiences with support have varied, but I recently had an urgent issue and one representative truly went above and beyond to help me. They responded quickly, understood the urgency of the situation, and made a real effort to get it resolved, which I really appreciated. Overall, the features and flexibility of Easyship are what really stand out to me, and having such a positive experience with this particular representative made an important difference as well.

We have been using this for about a week and an issue arose. I asked AI and it did not have an answer. Asked to connect to a rep and the rep helped, but I was unclear. Asking for a video call, they schedule one for the next day and brought in one of the coders. It was very helpful and my questions were answered. So far, EasyShip seems to be working as expected while we tweak the mark up rate in Shopify.

Very good support, so very happy at the moment with the app and support. Like the way it selects the best shipping option having entered my parcel sizes and weight and rules to select those. One thing missing is being able to pay for a collection from Royal Mail UK, I have to do that separately

Prasanna did a great job helping me with my Easyship issue. I am grateful for the timely reply and assistance. Thank you!

Awesome, thank you so much Ajith for the quick support! Have a great day!

Easy to use, smooth and practical shipping app! Their team is extremely supportive and Joseph has been really helpful. Thank you again!

Excellent help!

Great platform, wish I would have found it sooner, easy to use, great support and really nice pricing

(2025) Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware. Update (April 2026): I've used easy ship small amount here and there for countries were there rates are okay, mostly their rates are terrible and the most expensive on the market. However now we have an issue with one of our shipments through easy ship with Fedex. Fedex will only speak to Easyship and Easyship hasn't replied to our messages, it's been two days so far. So now our customer is asking for updates, and we have nothing because all we can do is talk to a BOT. Update (August 2026): We have a shipping missing and they've put all methods of communication with support behind paywalls. The ticket system doesnt allow you to submit any ticket probably because they havent paid their bill. We're going to be taking this company to court over this issue.

Good price, good customer service, easy to use

Update, August 1: This issue is still unresolved. After posting this review, I followed up with Easyship again on July 18 requesting a clear explanation and escalation. Easyship has still not provided an itemized explanation, confirmed a refund, or offered any meaningful resolution. At this point, nearly two weeks have passed since my last direct follow-up, and the issue still has no resolution or even an explanation. I am updating this review because the lack of follow-through has become part of the issue itself. I used Easyship to send a FedEx shipment to Canada and prepaid the import charges through Easyship. We were charged $441.18 USD for Import Tax plus a $15.00 USD DDP Handling Fee. Despite this, FedEx later contacted the recipient before delivery and required an additional $238.97 CAD for the package to be released. FedEx’s breakdown showed $0.00 duty, $227.00 CAD GST/HST, and a small clearance/ROD fee. Easyship initially acknowledged the issue and said they were working with FedEx to have the charge waived. However, the client ultimately had to pay FedEx to receive the package. To protect the customer experience, we refunded the client out of our own pocket, but we have still lost the client over the lack of clarity and trust around this shipment. The bigger concern is that FedEx’s requested amount was substantially lower than what Easyship had already charged us. We would never have known there might be a discrepancy or overcollection if FedEx had not asked the customer to pay again. I followed up multiple times asking Easyship for an itemized explanation of how the $441.18 USD import tax charge was calculated, why FedEx required an additional $238.97 CAD, and whether any overcollected or duplicate payment would be refunded. I have not received a response since June 10th. I understand that international duties and taxes can be complicated. What I do not understand is collecting hundreds of dollars in prepaid import charges, having FedEx require the recipient to pay again, and then not providing a clear explanation after repeated follow-ups. I would be happy to update this review if Easyship provides a transparent itemization and resolves the duplicate/over-collected charges, but at this point I cannot trust their DDP/import tax process for future international shipments, or honestly any of their other rates.

The Shopify integration is smooth, and syncing orders has been reliable. It has saved our team a lot of time by reducing manual work and making fulfillment much more efficient. We also appreciate the tracking features, which help keep customers informed throughout the delivery process.

Horrible customer service. 3 weeks having an issue with my account where I can't ship until I verify my account (mind you I have shipped with them before but all of a sudden my account needed verification). The customer AI service bots keep opening cases and "escalating" but no one responds. I finally got a response after more than a week and when I replied back, they went silent again. It is really frustrating since this is what I use to ship internationally and now my international customers are being affected due to the lack of support from this app.

Was only able to install 40% of all orders, and did not let me use Evri to ship internationally because according to them, Evri do not ship to USA. Bad app, do not install.

Almost all of the agents we spoke to, gave an impressive assistance every time we have an inquiry about Easyship's services.

My representative, Mohammed was very helpful in resolving the issue my team was having with accessing shipping documents via Shopify. Originally thought to be an issue with Shopify, Mohammed continued to work with me when I was inclined to believe the problem was, in fact, with Easyship. It took a couple of days for the Easyship team to resolve the issue, but communication was clear throughout the process. I appreciate that my concerns were handled and all of the communication along the way.

Really helpful in navigating the ongoing tariff and duty changes across the EU and USA. They helped us implement solutions to prepay duties, ensuring a seamless customer experience without unexpected charges on delivery. They were quick to respond, thoroughly investigated our queries, and even carried out trial testing to confirm everything worked correctly, giving us extra reassurance throughout the process.

Great app with exceptional customer support

Great experience.

As a first timer, I had a lot of questions when setting up EasyShip with our 4 warehouses (we took on a lot out of the gate!). Lots of back and forth to get set up (box types, shipping rules, couriers, etc.) with all of the parties. Now that it's set up, it's straightfoward and reliable to use. I appreciate having a human point of contact when needed (sometimes the support tickets just disappear and it's hard to know what's open and what cases have been handled, etc.), so that's great; Avantika has been really helpful to work with!

Shipping, tracking and synchronisation work perfectly. The support team is always friendly, quick to respond and solution-oriented. Highly recommended!

I had an issue with checking out my labels. Requested a support agent , Gavish stepped in, found the issue and resolved it quickly! Very happy I can now get all my orders shipped out. Thank you Gavish!

We use easyship as our shipping partner that shows live shipping rates at checkout which helps us a lot in our business.

Daphne was extremely helpful and professional. She assisted us quickly, clearly explained the next steps, and helped move our request forward. We are very satisfied with the support we received.

I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots! Shipping labels have your full name on it instead of just your business name.

Easy to set up and easy to create labels, sorts all the customs stuff and jsut gives you the labels to print.

Really enjoyed my experience so far, the support team is helpful, the platform is great and I'm almost always getting rates lower than anywhere else. Compared to a lot of others these came out the best, there's a few bugs here and there like not every order being imported, or sometimes delivery services you think would be available, simply aren't, but it's not enough for me to downgrade my rating. Highly recommend :)

After using 3+ different platforms to ship orders to my international customers, Easyship is by far the best I've worked with. Their pricing is competitive, the platform is easy to use, and their customer support has been outstanding whenever I've needed assistance. Shipping internationally can be challenging, but Easyship has made the process much smoother and more reliable. I highly recommend them to anyone looking for a dependable shipping solution for their business.

Been using EasyShip for several years now. The ease of use with their external integrations - especially with Shopify - is our largest win with them. Also their network of couriers and warehousing partners globally provide them a huge draw for those trying to scale and enter new markets.

We are very happy with Easyship. I wouldn't hesitate to recommend this shipping company. It integrates with Shopify and gives our customers shipping options at checkout. They can choose DDP or DDU, the power is in the customer's hands. They are charged for the shipping option they select, so no hidden shipping costs as far as we are concerned. A brilliant company to use for shipping parcels in the UK or internationally. Fab customer service from Abhijith Mohan, Easyship Customer Support, they are always very quick and very helpful if and when we need support or have questions. Thank you

We've been using Easyship for years and only recently got on board via Shopify. The transition was painless for both the initial setup and implementation - the plugin just works and is easy to connect. Easyship even did a customization for us that's been working solidly and allowed us to expand to using multiple warehouses seemlessly. You can't ask for better support than that!

always a great experience, intuitive platform, good customer support.

I like the platform - but very frustrating dealing with them. Buyer beware - save yourself some and explore other options as well. Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem. UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise. The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems... Can be a great product, just hope they sort this out. Time will tell but shop around. PS - now adding further Jun 2026, I have been trying to stick it out, as a beekeeper i am used to getting stung, but please be advised; this is a service for your opposition or as a gift to your worst enemy, let them be tortured by them.. best you stay away

perfect

If you are starting up, it's not a bad choice.

I used Easyship for a long time and paid every invoice on time. After I decided to close my account, the nightmare started. Easyship kept sending additional charges and hidden fees, claiming that the carrier had re-measured my packages and found my dimensions were incorrect. However, I provided photos, measurements, and evidence proving that the dimensions I submitted were accurate and that the additional charges were unjustified. After submitting clear proof, I received little to no meaningful response. Instead, new adjustment invoices continued to appear week after week, making it impossible to know the true shipping cost of my orders. The low shipping rates advertised at the beginning may look attractive, but be prepared for unexpected charges months later. In my experience, Easyship failed to properly investigate disputed carrier adjustments and left me dealing with a growing pile of invoices without resolution. If you run a small business, be extremely cautious. What looks like affordable shipping today may become significantly more expensive later due to ongoing billing adjustments that are difficult to challenge. Very disappointing experience.

The app has been good for the last 12 months. Any small problems have been quickly resolved by the customer service team on email. Would recommend.

I have been using Easyship for approx 18 months, it's a lot of work to set it up but once you are through that pain things generally work well. That was the case until about 6 months ago, at the end of 2025 I noticed a real decline in the availability of support staff for help with issues. It is now so bad that the AI bot is far more human and efficient at providing support than the support team. The support team are extremely slow to respond, use the same scripts to communicate and show no empathy or interest in your actual issue. I am owed money from Easyship for a UPS overcharge, my "service ticket" has been open since 27th January (today is 4th June) and I am still waiting and still chasing. Today they closed another open ticket I have (another UPS overcharge) and they have refunded me a lesser amount than I was originally charged. It's sloppy and very very poor service. They sent me a link to review them following the closure of this ticket so this is my honest opinion of them based on my experience.

We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs. The Shopify integration works smoothly, making it easy to route orders and manage international shipping requirements without adding complexity to our fulfillment process. The platform provides good visibility into shipments and helps simplify coordination between our store and fulfillment partners. Whenever we've needed assistance, the support team has been responsive and helpful. Overall, Easyship has been a valuable part of our international fulfillment workflow, and we would recommend it to merchants looking for a streamlined way to manage global shipping through Shopify.

Great app. Support is fast and kind.

Paid a year. It didn't work well so stopped using. Also thought I had canceled auto renew. But It charged the next full year. I contacted support immediately, but they refused to refund. Crooks.

Worked ok until the automatic verification failed after 6 months of using it. Rates were 20% off at best, but often 150% more than going direct to the courier. So be careful not to use the automatic shipping option as you'll pay a lot more.

We have been using Easyship to handle thousands of store orders. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide. Highly recommended. Still good in 2026.

It looks like it is a pretty good app, but having to pay the highest level subscription just to add our own carrier accounts, which in our case have significantly cheaper rates than easyship, and the fact that you get charged for every label on top of this made it cost prohibitive.

Terrible customer service. App does not work property. Shipping rules were created and many of them not working. We have been using different shipping websites and APps for 14 years now and are expects are ecommerce. This App has a technical issue so we reached out to customer service 3 days in a row. No answer. Just looping one person to another. All of their messages are fully automated even when you think you are talking to a customer sevice. My chat window is full of repeated sentences such as "I am truly sorry for the ongoing delay assocaited with the shipping rules." Super disappointed!

I've only been using Easyship for 6 months, but I've been pleased. I am thrilled that I don't have to know about the different forms required if shipping to different countries!

Did not even get past the setup process. This company as of 4-9-2026 has terrible internal communication and setup flow. So if you are looking to get answers to your questions you will get them in a couple hours up to a day, or you will get 3 different emails and phone calls talking about getting on a setup call that you already had. This level of disorganization is why our business simply had to go elsewhere because in the shipping world disorganiztion leads to bottlenecks and chaos.

Great customer service as we gear up to implement Easyship, with the team providing detailed advice and support. We look forward to having this feature enabled for our customers.

Charged for 8 months on the wrong plan — and refused a refund After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs. We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it. I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.

We’ve been using Easyship for 1+ year now to manage global shipping for our hardware product, and it has become a core part of our operations. - Their platform stands out for how well it handles complex shipping logic. - The rules builder allows us to control routing across multiple warehouses and carriers with precision - Overall while some carriers might have limited tracking the choice is ample and it allows to optimize for cheaper, fastest or best value delivery, and lets our clients choose what they prefer. - The integrations (multiple warehouses) were seamless for us. Connecting Easyship with Shopify and our warehouse systems was straightforward, and it enabled us to automate label generation, tracking, and customer notifications without additional overhead. - Support: while sometimes their team would need to clarify exact issues with carriers, especially when Customs delay is the case, they are very responsive and always available on live chat. Phone support is also available but in general chat support resolves the case. Overall, Easyship provides the infrastructure needed to run global logistics efficiently, without unnecessary complexity.

Domestic UK shipping is ok - International shipments not ok. It told me my international shipments would use my iOSS number in the interface, but it didn't and all my customers had customs bills. This made them angry and wasted a lot of admin time/cash flow issuing refunds. Customer service via email was slow and useless, it took days to get a response, and the response wasn't helpful. If you want to speak to somebody on the phone you have to upgrade your plan which you shouldn't have to do. Why would you want to spend more money to fix a basic issue? I then had a sales person phone me to ask if I wanted to upgrade, I said no as I was having issues, he was like ok bye LOL. Anyway CBA with this anymore, business running is hard enough without tools making it harder. I've ended up using Royal Mail Click + Drop directly as it's more reliable. Constructive feedback - work on your customer service, if you'd have helped, I would have stayed.

Easyship is very user-friendly and makes managing shipments simple. Their customer service team is always quick to respond and consistently helpful whenever I run into an issue. Avantika is the best!

After working with the company for 5 months, I can say that they are one of the most wonderful companies you could deal with. They have a number of excellent shipping companies, easy to deal with and easy to set up, the technical support is very good. You need to pay for a plan to get immediate direct support. I really thank you and highly recommend this company because you will get multiple shipping options and good prices.

I initially tried using AI to answer my questions, and wasn't very successful in getting the correct responses. Once I got through to Alisha from the support team was very helpful in assisting with the multiple questions I asked about various configuration options within Easyship.

Excellent service and very reliable platform. EasyShip makes international shipping simple and efficient. Competitive rates, smooth tracking, and great support. Highly recommended for eCommerce businesses!

We wanted to update this review now that our insurance claim has finally been resolved as of February 2026. In September 2025, a high-value coffee table we shipped via EasyShip was delivered damaged. We submitted an insurance claim immediately. Unfortunately, over the following months, communication was extremely limited, progress was unclear, and we were repeatedly told that “multiple parties were involved” without being given any meaningful updates or evidence from the carrier. Despite numerous follow-ups, the claim remained unresolved for several months. We were eventually informed that compensation would not be paid, and only a partial goodwill refund was offered. At that stage, we had little option but to issue a formal Money Claim Online (MCOL) claim to recover our losses. Only after legal proceedings were started did EasyShip approve payment of the insured value. Even then, payment was initially issued as platform credit rather than funds, and multiple attempts to transfer the balance to our bank failed or were reversed, causing further delays. A formal settlement agreement was eventually required before the final balance was paid. While we did ultimately receive the insured value of the goods, we were left out of pocket for unrecovered legal and administrative costs. We were also previously offered incentives to amend or remove our review before the matter was resolved, which we found concerning. We appreciate that individual staff members did try to help towards the end of the process, and we are glad the claim was eventually settled. However, the lack of transparency, prolonged delays, and the need for legal action to achieve a basic insurance payout made this an extremely stressful and time-consuming experience. For businesses shipping high-value items, this is something to be aware of. We would strongly recommend carefully considering whether you are comfortable relying on EasyShip’s insurance and claims process.

very quick response and helpful as always - thank you Abhijith

Excellent service. Daniel Kannan walked me through the process in order to get me running again!

Using Easyship to ship our product to customers is very convenient. It is easy to choose which carriers and compare rates. Support team has been very helpful and easy to work with.

Shipping correctly includes many challenges. Easyship and Shopify both provide excellent assistance - starting when the customer places an order, then all the way to delivery of the package. The HELP department is especially thorough, diligent, and friendly.

I don't ship a lot yet so I'm on the lowest plan. But it's great for what I need. Shipping rates are easy to compare. It definitely saves a lot of time and money.

Alandra and Daniel were fantastic went above and beyond to make sure everything with our orders, labels, planning and shipment looked correct and how we planned. It took alot of the stress out of the process and gave peace and mind that what we were sending, was done correctly Fingers crossed all goes through to our customers ok! Thank you for all your help once again

Fantastic

Horrible customer support!! Long response times and impossible to get help, EVEN if they screw up. Actively looking for other options!

If I could leave no stars, I would. I was advised I can only use a credit card or american express to use this platform, not my card I use for EVERYTHING to do with my business.

All great with Easyship. This app is very helpful to us. Customer service, Ayesha is so far the best we encountered. She fixed the split shipment request right on the spot. Keep up the great work!

Servicio efectivo y una plataforma oportuna para emprendedores que buscamos aliados estrategicos e ideales.

Easyship is fine for small startups, but once you cross 100+ orders per day, it becomes slow, unreliable, and frustrating to manage. As order volume increases, the platform struggles badly. Almost every day there’s a new software issue—orders not syncing properly, automation rules failing, or random errors that force you to manually edit shipments one by one. That manual work easily eats up hours daily, which completely defeats the purpose of using a shipping automation tool. Their automation is unreliable at scale. Rules don’t apply consistently, and you constantly have to double-check and fix things manually. Chat support is always “available,” but that doesn’t mean effective. Most of the time, support agents don’t fully understand the technical issues. They usually say “we’ll refer this to our tech team”, and then you hear nothing for days, often with no real solution in the end.

WARNING !!! If you install this app their AI chatbots will email you 20 times a day and not stop. It won't matter if you tell them to stop emailing you. You won't be able to speak to a real person. Their AI chat bots will spam your inbox so much. Be warned. I'm now having to contact the information commissioner's office to try and report this company. I have received dozens of emails everyday for the last 3 weeks. And no matter how much I tell them to stop emailing me they won't. Please avoid this app.