Cross Exotics

Thank you for sharing your concern. We want to address this clearly and directly: Notify Me! does not scrape or collect customer emails for its own use. Customer contact information is processed solely to enable merchant-initiated notification workflows (such as back-in-stock or preorder alerts), and it remains tied to the merchant’s store. We understand how, especially during a short installation or initial setup, certain behaviors or UI limitations can create confusion. Concerns around data handling are serious, and we take them seriously. Our team previously reached out to better understand what you experienced, and we remain available if you’d like to discuss it further. Transparency and merchant trust are fundamental to how we operate. — Notify Me! Team

Hi there, This is Joey, Customer Manager from Back in Stock. Thank you for taking the time to leave your feedback — I’m really sorry to see your experience was frustrating. I noticed that you didn’t submit a support ticket before leaving the review, so I wanted to personally reach out and better understand what exactly happened on your side. Based on your comments, it sounds like you may have experienced an issue where some navigation items or feature sections were missing after logging into the app. Over the weekend, Shopify ran some A/B testing changes that unfortunately caused conflicts with the navigation logic of certain apps, including ours. This resulted in some users temporarily not being able to see their usual feature entry points. The good news is: No features were removed Subscription data and email history were never deleted All historical functionality is still fully available We have already fixed this issue for all affected users. Since you’ve been using Back in Stock for a long time, we truly value your trust and would hate to lose you because of this unexpected technical incident. If you’re willing to reinstall the app and give it another try, I’ll personally make sure our team helps you quickly locate any features or data you need. Please feel free to reply directly and let me know what you were trying to access when this happened — I’ll take care of this for you right away. Looking forward to hearing from you. Best regards, Joey Customer Manager SW Back in Stock