CWILL Back in Stock Notify Me!
by CWILL · launched
View in Shopify App Store ↗Reviews (620)
Une app qui fait le job, simple à utiliser et à mettre en oeuvre avec une hotline réactive. Je recommande.
Foram impecáveis. Resolveram a minha questão em 2 ou 3 minutos. Agradecemos sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência. Esperamos atendê-lo(a) novamente!
Bize 5 yıldız verdiğiniz için çok teşekkür ederiz! Olumlu geri bildiriminiz için gerçekten minnettarız. Sizi tekrar ağırlamayı dört gözle bekliyoruz!
Thank you for your 5-star rating. We look forward to serving you again soon!
Thank you very much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback. We look forward to serving you again soon!
UPDATE: I have had the issue rectified with a new notification rule 'toggle' feature. I appreciate that, thank you for your prompt response. __ Recent update has killed the simplicity this app had - the app now forces email notifications to customers, which I can't seem to be able to turn off. For us, the idea was to track what customers are requesting to help with demand forecasting, then segment these customers within shopify's ecosystem and carry out email marketing from there using our existing brand templates. I don't want another email marketing tool outside shopify's native app Dear Stella Charge, I’m Joey, the customer manager from the Back in Stock team. I wanted to personally follow up after reading your feedback. I completely understand what you were trying to achieve with our app — using Back in Stock to track customer demand and support your forecasting, while keeping customer segmentation and email marketing within Shopify using your existing brand templates. I’m very sorry that our recent update disrupted that workflow and caused unnecessary inconvenience for you. This was something we didn’t consider carefully enough when updating the feature, especially for merchants like you who rely on the app primarily for demand tracking rather than email marketing. I’ve already reached out to our development team and asked them to address this urgently. We’ve also restored your previous settings so that your setup can work as it did before the update. If you notice anything that still doesn’t look right, or if there’s anything else about the workflow that we can improve, please feel free to reply me here or contact me directly at [joey.wen@cwill.com]. I’ll be happy to follow up with our team personally. Again, I’m sorry for the disruption, and thank you for taking the time to share such clear feedback with us. Please do kindly let me know if it works for you now, it's very important to me, thank you so much again❤️ Best, Joey Customer Manager Back in Stock Team
Thank you so much for the lovely rating! Please remember that we are here for you anytime you need assistance or have any questions. Don’t hesitate to reach out to us whenever you need support. We look forward to helping you again in the future!
Muchas gracias por su calificación de 5 estrellas. Agradecemos sinceramente sus comentarios positivos y esperamos poder atenderle nuevamente pronto.
Thank you for your five-star rating. We look forward to the opportunity to serve you again.
Thank you for your 5-star rating. We look forward to serving you again!
Þakka þér kærlega fyrir 5 stjörnu einkunnina. Við kunnum innilega að meta jákvæð viðbrögð þín og hlökkum til að þjóna þér aftur fljótlega.
Très bonne application !! Et super SAV Merci beaucoup d'avoir pris le temps de nous attribuer 5 étoiles ! Nous apprécions sincèrement vos commentaires positifs. Nous espérons avoir le plaisir de vous servir à nouveau très prochainement !
Je suis satisfaite de cette application. Elle est facile d'utilisation et fait le job. Nous vous remercions sincèrement pour vos commentaires ! Votre avis nous encourage à continuer de vous offrir le meilleur service possible.
Thank you very much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback. We look forward to serving you again soon!
super good experience and super customer service! Pia helped us to solve an issue rapidly!
This is a useful app that has improved and made good changes over time, support is great and they respond pretty quickly. They also enabled one of the features for free. Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
Hi there, This is Joey, the Account Manager for Back in Stock. I’m truly sorry to see that your experience with our app was not satisfactory. We noticed your uninstall reason mentioned that you were not satisfied with the app features, but since no details were included in the review and we couldn’t find a previous support conversation, we’re not yet sure what issue you experienced. If there was anything about the features, setup, or plan changes that didn’t meet your expectations, please feel free to contact me directly at [joey.wen@cwill.com] I’d really appreciate the opportunity to understand your concerns and do my best to help find a suitable solution. Thank you for trying Back in Stock. Please do kindly let me know your thoughts, it means a lot to me. Best regards, Joey Account Manager SW Back in Stock
Although the app initially seemed to meet our needs, unfortunately I now have to leave a less-than-positive review. Lately, we’ve been experiencing some fairly serious issues that are affecting our customers’ experience (emails being sent when they shouldn’t be, and emails not being sent when they should be). Unfortunately, communication via chat isn’t very smooth; they have a hard time understanding the problem, and they often take a long time to respond. Besides that, they don’t offer any compensation either, beyond just apologizing. We’ll give this app one last chance on our e-commerce site; we hope we don’t have any more serious issues. Hi there, This is Joey, the Account Manager for Back in Stock. First of all, I sincerely want to apologize for the experience you’ve had. I carefully reviewed the full communication history of your tickets, and I can honestly say you’ve already been very patient throughout the whole process. Unfortunately, our support communication may not have provided the clarity and efficiency you deserved, especially when trying to understand and troubleshoot the issue. I’m truly sorry for the frustration this caused. After reviewing your case again with our development team, I’d also like to clarify what happened regarding the unexpected emails. Our developers checked your store and could not locate the product “CELIN Camiseta,” so I’d like to confirm whether this product was also in draft status, similar to the “Tiana blusa” product. If so, then both situations were actually caused by the same incident. On May 9th, our app experienced a queue system issue. After identifying the problem on May 10th, our developers reprocessed and resent some pending notifications. However, during that resend process, the system failed to properly verify the product status, which mistakenly caused some back-in-stock emails to be sent out for draft products. Under normal circumstances, the app should not behave this way. I’d also like to clarify the notification logic for your current setup. At the moment, you are using Standard Mode. In this mode: * Once a product is restocked, one automatic back-in-stock email is sent immediately. * After that first automatic email is sent, the system will NOT continue sending additional reminder emails automatically before the customer places an order. * If needed, you can manually resend one additional notification yourself, but only once. It cannot send unlimited reminders. For comparison, our AI Smart Mode works differently: * It allows merchants to configure 1–3 follow-up reminder emails after the first notification. * The system will continue sending based on the configured sequence until the maximum number is reached. * However, AI Smart Mode does not support manual sending. So your current Standard Mode gives you manual resend flexibility, but follows the limitations explained above. Regarding the previous issue where your manual send failed, in most cases this happens because a manual resend had already been triggered once before, which prevents a second manual resend. However, if no manual resend had been made previously, then it may also have been related to the same temporary system issue at that time. In any case, our developers have now completed a full investigation and optimization of the related logic, and we are doing everything possible to ensure similar situations do not happen again. We also completely understand the impact and inconvenience this caused to your business and customers. I noticed you are currently subscribed to our Growth plan, and as compensation for this experience, I would like to specially apply a full one-month subscription credit for you. Since the current subscription charge has not yet been settled/paid out, we are unfortunately unable to process it as a direct refund. Instead, the amount would be issued as app credit, which Shopify will automatically apply toward your future app invoice charges. If this solution works for you, could you please reply to the email I sent from: [joey.wen@channelwill.net] Once I receive your confirmation, I’ll immediately help push everything forward on my side. Again, I sincerely apologize for the experience, and thank you for giving us another opportunity to improve. Please do reply my email there. thank you. Best regards, Joey Accont Manager SW Back in Stock
Une application très utile qui permet nouer le premier lien avec des potentiel client. Facile à utiliser, même pour la personnalisation d'E-mail d'alerte.
Obsługa techniczna tej aplikacja jest na wysokim poziomie. Na prawdę są pomocni a to się liczy.
Very useful app for customers and retailers alike - it's one of those things that just works. I would like there to be a few more options when it comes to customising the email. The support team are particularly helpful and responsive.
Developer reply ·
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
app gone paid after being unlimited free.
Developer reply ·
Hi atwoodtoys, I am Joey, the account manager at SW Back in stock. I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations. To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month. Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further. Best regards, Joey SW Back in stock
App went paid
Developer reply ·
Hi atwoodtoys, I am Joey, the account manager at SW Back in stock. I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations. To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month. Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further. Best regards, Joey SW Back in stock
When using the back‑in‑stock notification feature, customer accounts are automatically created, which is confusing and raises concerns about the system’s specifications. In addition, the admin settings are complex and difficult to understand, and responses from customer support have been slow. Moreover, the guidance provided by customer support has been inconsistent, with explanations and instructions changing multiple times, which has further increased confusion. Furthermore, there was a sudden price increase without any prior notice, so we are currently considering migrating to another app.
Developer reply ·
Hi there, Thank you for your detailed feedback. We sincerely regret that our app has not met your expectations recently, and we’d like to address your concerns with full transparency. 1. Pricing Transparency: We understand that price changes are sensitive. To ensure our users were prepared, we sent out multiple notification emails starting in early March—over a month before the mid-April transition. We apologize if these messages were filtered into your spam or promotional folders, as we made every effort to provide advance notice. 2. Account Creation Logic: Regarding the 'automatic accounts,' this is actually a subscription record required to track notification requests. In many cases, Shopify automatically lists these as 'customers' in your admin when a new email is captured. It is a standard integration to ensure your customers get their alerts accurately, not an unnecessary account creation. 3. Admin & Support Experience: We honestly apologize for the inconsistent guidance and slow response times you encountered. This is not the level of service we aim for. We are currently retraining our team to ensure unified and faster support moving forward. We value your long-term support across both your stores. To help ease this transition, please use code BIS50% for 50% off. We would also welcome the chance to have a senior specialist personally review your admin settings to simplify your experience. Please reach out to our support team or message me directly (joey.wen@channelwill.net) so we can make this right for you. Best regards, Joey Account Manager SW Back in Stock
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent. Edit: App started to work only to spam the same back in stock email to my customers, each customer on the list was sent the email 11x resulting in a huge amount of complaints asking us to stop spamming them.
Developer reply ·
Hi there, I’m Joey, the Customer Success Manager at SW Back in stock. Please accept my deepest apologies for the stress caused by the duplicate emails. We fully realize how much this affects your store's reputation, and we take this very seriously. I wanted to update you that our R&D team identified the synchronization error and completely resolved it on April 3rd. We have since optimized our entire notification logic and added an anti-spam filter to ensure this never happens again. We sent you an email regarding the fix but weren't sure if it reached you. I noticed you were interested in our new plans before uninstalling. To make up for the trouble and support your business, I would like to offer you a special discounted package or a significant period of free service if you’re open to giving us another try. Please contact me directly at joey.wen@channelwill.net. I will personally oversee your account setup and ensure your experience is seamless and 5-star moving forward! Best regards, Joey
I installed and uninstalled at least 6 or 7 back in stock apps before settling on SW Back in Stock and I am so happy I took the time to find the right one! SW is not only the easiest to install and set up, and has the best looking buttons, widgets, and message templates, but their tech support is ASTOUNDING! I was not able to get the "Notify Me" button to show up on the collection page (this feature varies by Shopify theme) and not only did they fix it very quickly, but were able to match the font to our website, which was not an option available to the user in the settings (yet!). If you have grown accustomed to dreading the use of a help chat feature, you don't have to feel that way with CWILL. They will respond and the WILL go above and beyond to help and if you miss a chat response, you can continue the conversation via email. Great experience all around.
Developer reply ·
Thank you so much for your review! We really appreciate your feedback and are glad to hear you enjoyed your experience with us.
This app offers many features, perfect adaption to the individual themes. Even in combination with pre-order apps it works perfect. The support is incredibly fast and very helpful (special thanks to Pia). We are really happy to have found your app and can highly recommend it for other shops.
Developer reply ·
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
I think it is now years ago that I left a 3 star review and I see there is now the need to update this: On my request they implemented multi languages (also now a few years ago) and all the translations are managed in app. Since they did that, there was no looking back and we have used their app to 100% satisfaction for many years, no issues whatsoever. The UI (User Interface) is very clean designed, easy to navigate, so there is actually nothing to complain about (and I am good in making complains!) So thereofore I upgrade this review from 3 to 5 star. We deserved! My past review: 3 star: because the app in it selfs works good, easy to set up, quick to make it work except: they advertise that it supports multiple languages. To a degree it seems to do so, but still the button: 'Notify me when back in stock' which hides the button add to cart when out of stock, this button does not translate in all the languages I have on the site. Probably we do not use the published languages inside the admin of shopify. Support team seems to be not very knowledgeable in this field. So I advice: Use it only for 1 language then it works fine.
Developer reply ·
Hi there. Thank you for your honest feedback. Regarding your concern, we have already messaged you and we will do our best to sort this out for you. Please know that we value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life! Nona❤️
Very easy to use. Great support. Shoutout to Shan who helped customised the app further to work with the existing theme. 5 stars.
Developer reply ·
Thanks a ton for your feedback! We're grateful for your review and excited to keep exceeding your expectations.
Pia was very helpful, talked me through problem I had with illustrations to help. Highly recommended
Developer reply ·
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us. :)
So quick to reply and fix our issue with a new template.
Love this app! It makes it so easy for customers to sign up for back-in-stock notifications, and the customization options are great. I ran into a small issue and reached out to support, they were helpful, and had it fixed the very next day. Highly recommend!
Developer reply ·
We truly appreciate your feedback! Thank you for your review; it motivates our team to keep delivering the best service.
App is doing what it promised. Very fast and helpful support
Developer reply ·
Thank you so much for your being highly satisfied. We receive your opinions and will do our best to improve things for you. If you need anything, please contact us. Happy Life! Nona❤️
Very powerful app and extremely helpful support team. Easy to use, reliable, and delivers real results. Highly recommended.
el problema que llegan los correos a tu carpeta de no deseados pero fuera de eso esta bien
Developer reply ·
Hola, soy Joey, el Gerente de Éxito del Cliente. ¡Muchas gracias por tu comentario! Me alegra saber que la aplicación te parece buena a pesar del inconveniente con la carpeta de correos no deseados. Tengo una excelente noticia para solucionar esto: nuestra función de Back In Stock (BIS) ahora permite configurar un dominio personalizado (Custom Domain). Esto significa que los correos de notificación se enviarán directamente desde tu propia dirección de correo oficial, lo que mejora drásticamente la confianza de los proveedores (como Gmail o Outlook) y asegura que lleguen a la bandeja de entrada de tus clientes. Me encantaría ayudarte a configurar esta nueva función para que tus ventas no se vean afectadas. Si decides volver con nosotros, por favor contáctame en joey.wen@channelwill.net y te ofreceré un descuento especial o un periodo gratuito como compensación. ¡Queremos que tu experiencia sea perfecta!
Great customer service, very pleased with the app, and bonus that it is free!
