Bedding Affairs
Singapore
Reviews (3)
After trying for 1 month, very disappointed that we cannot send our message via Reamaze when customers is not online in facebook messenger. And integration of Whatsapp business via Twillio is not as smooth as I thought, we cannot use our existing whatsapp business number which I find it absurd, other apps allow to use existing number but not with Twillio
Developer reply ·
Hello there! We're happy to help you with these concerns but we're unable to locate a Re:amaze account under Bedding Affairs. Can you please reach out to our team via email or through your Re:amaze account so we can help address some of the concerns? Regarding the concern about Facebook Messenger, messages can be sent to users on Facebook regardless if they are online or offline, unless the user has set their permissions to prevent that, or if Facebook's 24-hour rule regarding sending a message to a user who hasn't contacted your page recently. These are issues outside of our control and apply to all third party apps. Whatsapp is currently owned by Facebook and access and their API is not open to all developers unfortunately. The short term solution is to offer this integration through our partner, Twilio. We understand that this isn't ideal and we're working diligently to offer a better Whatsapp integration.
Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker. And their tech support to rectify issue take forever to reply and solve the problem! Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier
Developer reply ·
I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your reward spend thresholds. Sorry for the initial delay in response. Due to COVID-19, we are busier than usual. Thanks very much for your patience.
Amazing apps, allow integration and customize some of the function! Friendly and efficient technical support, solve all my problem within 24hrs! Highly Recommended!
