Turtle Covers Group Limited
United Kingdom
Reviews (5)
I didn't think I would use it. Now I can't stop adding bars to the website. Great app
Developer reply ·
Thank you for your review! Happy to learn you liked our application! 🙌 Zydrunas
Support is excellent and so are the features - I had quite an extensive list of requirements but I only needed to go to the "Standard" plan so I wonder what else is available on the additional two tiers! I would have preferred a feature to set the look and feel without coding for quick changes but Roman on support was happy enough to make these changes anyway. I don't like the way the additional price is displayed on the app but I am looking for a way round this now, it's certainly not a deal breaker.
This is a great free app. Some of the FAQ documentation is not helpful as they are missing key parts of information - eventually though you can figure it out as you go. Unfortunately there is no option to change the SKU based on the customer selections which is a massive point for us. Also no option to change weight based on selections. Support replied very quickly to any queries I had. It is outstanding what you are receiving for free if you can work around the above.
For free it's a great app with lots of functions. However, I've had an issue arise and even two weeks later I'm struggling to get a response. The support specialists can't offer a time frame and I feel like they don't particularly care about the issue. Update. It's now 7/09/20. I opened case on 28/06/20 and I still don't have a response. I am still getting no help when asking how long it will take for a response. My issue is related to the scheduler not turning on and off when it's supposed to meaning that people are expecting chats when I'm not online and getting annoyed when no one is responding. I'm wondering if they're waiting for the UK time change??! Yes the option is there to do it manually but that is ensuring that you remember to turn it on and off when necessary. It's frustrating that there is an option to schedule online and offline hours but it doesn't work.
Developer reply ·
Hi Turtle Covers Group Limited, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. The Scheduler allows you to manage the operating days and times of the widget. Its purpose is to make the widget go offline, even if there are Agents logged in. For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you will not receive chats and your visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.
I love this app - it really allows you to build such a user friendly FAQ page. It's easy to use. I intend to install this on any other websites I have in the future.
