Dazzling Delights
Ireland
Reviews (4)
Nowhere does it say you can only sync 100 variants to GMC until after you have installed the app. What a waste of time!
Developer reply ·
Hello, I'm Elle from MP Google Shopping Feed - thank you for taking the time to share your feedback, and I'm truly sorry for the frustrating first experience. Your point is completely valid, and we hear you. To clarify, the 100-variant-per-feed default is documented in our FAQ (linked from our App Store listing under Support > FAQ) and shown as a tooltip inside the app. That said, we clearly didn't make it visible enough before installation, and that's on us - we're working to surface it more prominently upfront so future users aren't caught off guard. Most importantly, the default exists to keep feeds accurate and syncing fast, but we can raise it for your store to 1,500 - 3,000 variants depending on your setup - at no extra cost. We've actually reached out to you a few times by email to help sort this out and lift the limit for you, but we haven't heard back yet- could you check your inbox (and spam folder, just in case)? We'd genuinely love the chance to make this right. If you're open to giving us another try, just reply to our email or reach out directly, and we'll increase your variant limit right away and make sure your feed is set up properly from the start. We offer free support Monday to Saturday (24/6) at GTM +7. Thank you again for your feedback - it genuinely helps us improve, and we hope to earn back your trust. Best regards, Elle
Complete lies. Advertises as a free app but then wants to charge when trying to use the app. Dishonest advertising is never a way to gain customers. Will never trust a company using bait and switch tactics like this
Absolutely exceptional app, and the nest customer service I have received from any app developers. Instantly available to assist with any query. The app itself has everything you need to develop your loyalty program and get customers coming back for more. Highly recommended!
Developer reply ·
Thank you for the great review! Reviews like yours motivate us to work hard and continuously improve.
False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details? If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store! Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER
Developer reply ·
I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services. If you're willing, could you please provide more details about your experience with Spocket via email at support@spocket.co? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin
