Salt Grooming
United Kingdom
Reviews (4)
Evelyn - Great service
Developer reply ·
Thank you for sharing your kind feedback. We’re glad Evelyn could give you a positive experience and make things feel smooth on our side. From BOGOS team with love 💗
Had such high hopes for this app but sadly it turned out to be a colossal waste of time. Spent weeks going back and forth on email and calls with Paul and the team trying to implement the app and its features into our store, running more than 10 test purchases and attempting to troubleshoot issues with their devs to no avail. After a week, finally they got the post-purchase upsells to start showing, but they were showing the wrong products at the wrong prices - going against all of the upsell rules and conditions we had set up. This app does not work even remotely as intended. A very frustrating experience.
Developer reply ·
Hi Piers, I'm so sorry that my team burnt your time with 10 test purchases. I'm the Founder here at Order Editing, it's great to meet you though I wish for better circumstances. I recognise how disruptive this must have been to your business operations, especially after weeks of troubleshooting. It's my responsibility to make sure you're effectively being communicated to by my team and I should have stepped in sooner. Worse still, I was in thread and had every opportunity to when I saw this dragging out to no avail. Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness and high hopes you had for what we built. Those hopes aren't unfounded. We repeatedly help merchants make an extra $1+ per every order, and I'm devastated we didn't deliver that for you. If there's ever a second chance, we've built all of your feature requests and squashed the bugs related to your stores setup. Our CTO's sent these separately in apology. You invested weeks of trust in us, and we failed you. That's on me, and I'm committed to doing better. You have my email always, hamish@orderediting.com If there's a next time—you'll be delivered the seamless, 30 minute set and forget setup that our other merchants enjoy. We can make this a five star review. 40% of our clients leave us one, we have it in us!
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Developer reply ·
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations. On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity. One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations. We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
Works well and excellent customer support
Developer reply ·
Thank you so much for sharing great experience with us, Your feedback are valuable to us! Don't hesitate to reach out through support@webcontrive.com or our in-app live chat, if you have any queries. Thank you for being our valued user! 😊
