← Merchants

Gioia Wall Art

Australia

Reviews (6)

★★★★★
Shopify

highly recommend, the app works well for our business and the support is incredibly outstanding!

on Ryzo AI Search & Visual Search · 26 days using the app
★★★★★
Shopify

Josiah provided excellent service to help us onboard with Wishlist Plus. We are switching from other Wishlist app to Wishlist Plus. We had a few years of legacy Wishlist that need import, and the team did an excellent job. We had some issues with the Wishlist and some customising is required. They provided professional and efficient service all the way. The app is exactly what we need as well! Highly recommended!

on Swym Wishlist Plus · About 2 months using the app
★★★★★
Shopify

we have been using it for over a year, very helpful and saved us lots of time to manually maintain the collections. customer support is great too. Highly recommended.

Developer reply ·

Thank you for the great feedback! As our long-term customer, it’s great to hear you are satisfied with the app and our support. We are always here for you for everything you need:)

on KX AI Collection Sort · Almost 2 years using the app
★★★★★
Shopify

This app has compatibility issue with a wholesale app we use, and caused the wholesale order having discount code auto-applied, and resulted in big lost on us. We uninstalled the app and still found in some circumstance it would happen again. We hired developer to look into it and was told there were legacy code from the app causing trouble. We need to remove all the legacy code from this app, however we have no how to contact them (hence has to write a review) or any support document available for our developers. Hi team, could you please kindly reach out to us and help remove the legacy code from your app? Thank you! Dear Gioia Wall Art, we're absolutely understand your concerns. Incompatibility with other apps may happen sometimes. However, our app uses theme extensions which doesn't leave any legacy code in your theme files after uninstallation. Once you uninstall the app all storefront is cleared. Our team always help to resolve urgent issues within hours and you always may find the support email address on the app listing page or inside the app. Unfortunately, we haven't got any requests from you apart from this review.

on Dcart ‑ Discount in Cart · Over 2 years using the app
★★★★★
Shopify

as a store with over 5000 products, this app improved the user experience a lot. Very powerful app, with great customer service!

on AI Search & Product Filter |SB · 8 months using the app
★★★★★
Shopify

I have been using shippit for about 10 months, the product is OK, but the service to terrible. Normally there is a chat available for support, and it takes ages to get a reply, sometimes no reply at all. This morning, the app is partly down. We cannot modify the measurements and weight or choose courier, the button and menu simply don't work with an error message on it. There is no communication from Shippit telling us what is going on, and their chat is CLOSED!!!! Since we cannot contact you guys to sort it out, I have no choice but to leave a review here as this is the only way to send you a message.

Developer reply ·

Hi Gioia Wall Art, Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our product. Last year we experienced capacity constraints which could have been the reason you experienced some difficulties. We have since significantly invested in our support team so that they can better help merchants. If there is anything we can do to assist with, please let us know, and I will forward your enquiry to the correct contact at Shippit. In the meantime, I hope we get another chance with you again soon. Kindest regards, Sarah Shippit

on Shippit | Shipping & Delivery · 9 months using the app