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ROTAS69

Latvia

Reviews (7)

★★★★★
Shopify

on Microsoft Clarity: AI Insights · About 2 hours using the app
★★★★★
Shopify

on Shopify Flow · Over 1 year using the app
★★★★★
Shopify

Great support and quick help! The team was very responsive and solved my issue right away. Highly recommend this app!

Developer reply ·

Dear ROTAS69, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com

on TA Banner Slider, Sales Pop up · About 1 month using the app
★★★★★
Shopify

Excellent app with outstanding support Wishlist Guru is a great app that integrates well into Shopify and offers the flexibility we needed for a fully custom look. But what really stands out is the support team — they went above and beyond to understand my goals and are even working on a new feature just to make our integration smoother and faster. Very responsive, professional, and open to feedback. Highly recommended if you're looking for a wishlist solution that can be both powerful and customized!

Developer reply ·

Thank you for sharing your feedback and experience, Your words keep us motivated and encouraged due to which we are able to provide this level of support.

on Wishlist Guru: Favorites List · 2 days using the app
★★★★★
Shopify

I was offered 1 YEAR of free subscription in exchange for changing my review. However, after a long and frustrating communication with the LangShop team, it became clear that they do not truly understand the real issues I’m facing. The app practically doesn’t work properly or doesn’t work at all. Automatic translations often fail or are incomplete. Sometimes translations get incorrectly duplicated or missing. The app’s behavior is inconsistent and unpredictable — only 10-30% of my newly created products are translated correctly. Even after explaining the problem many times in detail, their support still doesn’t grasp the core issues. The process to fix or overwrite translations is complicated, slow, and inefficient. Adding glossary rules is a nightmare since it must be done manually for each language separately, and reapplying translations affects fields I don’t want to change. The technical support responds quickly, which is the only positive thing, but unfortunately, they practically don’t help solve the real problems. When something requires developer intervention, you are often left without any answers. The app itself is quite inconvenient and buggy. Automatic translation of products and collections does not work properly — sometimes it doesn’t translate at all, sometimes only partially, and sometimes it even inserts translations from other products without notifying you. The app shows these products as “translated,” but you only realize the problem when you check the product in the target language. The glossary management is very inconvenient. You have to add each rule separately for every language. In other apps, you can add glossary rules once and apply them across all languages if needed, which is much more practical. Also, the default sorting of products inside the app is “old products first.” To find and translate newly added products, you need to apply the “new first” filter, but applying this filter on 800+ products can take up to two minutes. Worse, the filter resets while you select products, so you have to apply it repeatedly — and with 9 languages to manage, it’s a nightmare. The team asks me repeatedly how I create products, but I always do it the same way — their app just can’t handle normal workflows. Their answers are often excuses, and I had to find my own workaround because their developers apparently can’t or won’t fix the bugs quickly. Months have passed, and “near future” updates still don’t arrive. I subscribed to the “advanced” plan for $75 when old pricing was still valid, assuming unlimited usage, but honestly, it’s not worth it. Especially considering their current astronomical price of $500 per month. In short, the app causes more problems than it solves, and support is unhelpful and defensive. I’m actively searching for an alternative and do not recommend LangShop. The only positive aspect is the polite and respectful customer support, but unfortunately, that’s where the positives end.

Developer reply ·

Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're very sorry to hear about your experience. We understand how frustrating it must be to encounter them, especially when working with multiple languages. Regarding technical support, we're sorry if you felt that your concerns weren't escalated properly or addressed fully. We strive to provide timely and effective support. We’re taking this seriously and will be reviewing how we handle requests and follow-ups. We'd like to inform you that your requests have been passed on to our development team. The option to have newly created products appear at the top by default — it was confirmed with our team that this is indeed possible to implement for your store and the team is actively working on the best solution, and we’ll keep you updated as soon as we have more details. As for the glossary rules for multiple languages at once — our developers are scheduled to begin work on this at the end of May and we expect the implementation to take approximately 1.5 weeks. Lastly, in regard to applying glossary rules to a specific section only — this is a more complex feature, and currently we do not have a set timeline. However, the team is evaluating possible approaches, and we’ll keep you posted on any progress. We truly appreciate your suggestions — they help us make the app better for everyone. We'll keep you updated on the progress of these requests and upcoming improvements. Best regards, LangShop team

on LangShop AI Language Translate · 3 months using the app
★★★★★
Shopify

Prefect app with various settings and much perfect support team. will always help with anything.

on Multifeed Google Shopping Feed · About 1 month using the app
★★★★★
Shopify

Excellent app, works perfectly, and most importantly, it is very fast and responsive technical support, always responds quickly and helps quickly

on XB: Bundles Quantity Breaks · About 1 month using the app