LangShop AI Language Translate
by Aheadworks
View in Shopify App Store ↗Reviews (471)
A Theme-Breaking App With Customer Support That Barely Exists! Extremely disappointing experience with LangShop. What should have been a straightforward translation solution turned into a frustrating mess of theme-related bugs, wasted time, and customer support that seems to have mastered the art of disappearing. The app introduced multiple issues with our Shopify theme, and despite reaching out for assistance, we received no meaningful response. Bugs are one thing. Software isn't perfect. But leaving merchants to deal with the consequences while support remains completely unresponsive is unacceptable. For an app operating in the Shopify ecosystem, theme compatibility and responsive technical support aren't premium features. They're the bare minimum. The most frustrating part isn't even the bugs themselves. It's the complete lack of accountability when things go wrong. Merchants have businesses to run, not unlimited hours to spend troubleshooting problems introduced by an app they're paying for. My advice to other Shopify merchants: Think very carefully before installing LangShop on a production store. A translation app should make international expansion easier, not turn your storefront into a debugging project. One star, and based on this experience, even that feels generous!
Developer reply ·
Hi SkyPulse team! Thank you for sharing your feedback. We’re sorry to hear that your experience with LangShop did not meet your expectations. We take reports of technical issues and concerns about customer support seriously. We understand how frustrating it can be when technical difficulties affect your storefront, and we apologize for the inconvenience this may have caused. We would be happy to review all the issues and concerns you have raised and investigate what happened. To help us look into this thoroughly, could you please share the details of the emails or support tickets you previously submitted to our team? This will allow us to review the communication history, better understand your experience, and determine how we can assist you. We value your feedback and are committed to continuously improving our app, theme compatibility, and customer support. We look forward to the opportunity to review your case and address your concerns. Kind regards, LangShop team
I do not recommend. You can have 3 free languages on the native Shopify and then if you add this app, the 3 you already have for free are counted as if part of their plan, so you need to pay extra to get to add a new language and pay the 3 you already translated with another app. It makes no sense to me. Unistalling it now because I am certainly not paying for the translatation to languages I have already translated the site too...
Developer reply ·
Hello, Les Enfants Team! Thank you for sharing your feedback — we're sorry to hear about your negative experience with LangShop That said, LangShop offers a much wider range of features and customization options compared to the native Shopify tool. All translations - including those you've already completed - can be managed, edited, or re-translated directly in our app, giving you more control and flexibility in one place. If you'd like, our team would be happy to review your setup and suggest the best option for your needs - just reach out to us anytime. We're always open to feedback and appreciate you taking the time to share your experience. Best regards, LangShop team
We tested a lot of translation apps — LangShop is by far the best. The advanced redirect is flawless: right country, right language, right currency, automatically and without a single bug. Quality translations you can still edit by hand, a glossary to keep the brand voice consistent, the whole store translated (theme, third-party apps, checkout, emails, SEO), and a clean switcher. Super responsive support. We use it on several stores and we're not switching.
Developer reply ·
Hello, Purea! Thank you so much for the wonderful review - we truly appreciate it! We're delighted that LangShop has been the best solution for you and that everything has been working flawlessly. Our support team is available 24/7, and we're always happy to help! Best regards, LangShop team
We have been working on migrating our store from our old CMS into Shopify. Langshop and their support made the translation of our products really easy. Many thanks to Vera from the support!
Developer reply ·
Hello, SJD of Sweden! Thank you for taking the time to leave your review! We truly appreciate your kind words about our support team. We're also glad to hear that the migration process and translations went smoothly for you. Your feedback means a lot to us and keeps us motivated to do our best. If you need any further assistance in the future, please do not hesitate to contact us :) Best regards, LangShop team
Great experience with LangShop support! Egor was extremely helpful, responsive, and professional. He quickly understood the issue I was facing and guided me through the solution clearly and efficiently. I really appreciated his patience and the quality of his support. Thanks to Egor, everything was resolved smoothly and the app is now working as expected. excellent customer service!
Developer reply ·
Hello, Nivada Grenchen! Thank you so much for the excellent rating and the warm words! We are delighted to learn that your communication with our support team was highly satisfactory. Your feedback is very valuable to our team, and we appreciate being a part of your experience. We are here to assist you at any time! Best regards, LangShop team
Hello viviON BLUE, Thank you so much for the 5-star rating! We really appreciate your support and are so glad you had a positive experience with us. If there’s ever anything we can help with, we’re always here for you! Best regards, Langshop team
Have been using this app for our site for a while. We recently implemented a new API service and the support team has been super helpful setting it up and running test to ensure a smooth process Hello, Liforme! We are delighted to hear that you are satisfied with our app and support team! We strive to provide the best possible service to our customers and we will continue to work hard to improve and grow. Thank you for your feedback and we hope to continue providing you with a great experience! Best regards, LangShop team
LangShop has been very useful for managing translations across different parts of our Shopify store. Translating products, pages, theme content, and other components is straightforward and saves us a lot of time. Their customer support has also been responsive and helpful whenever we’ve had questions. We hope LangShop continues to improve and refine the app, but overall, it’s been a solid and convenient tool for running a multilingual store. Dear GSou Snow! Thank you for the great review! We’re glad LangShop is saving you time across products, themes, and pages. We appreciate your feedback on improvements - our team is always striving to enhance the app. We look forward to continuing to support your multilingual journey! Best Regards LangShop Team
Muito bom! Hello, Brinks Fans! Thank you so much for the 5-star rating and the kind words! We are thrilled to hear that your experience with our app has been very good. Your support means the world to our team, and we are incredibly happy to have been a part of your journey. We're always here to help! Best regards, LangShop Team
Thank You Caleb from LangShop - your are a star I am everything else but an IT-person and Caleb helped me step by step. Translations went smoothly. So far so good. Hello, MARK BIRCH HAIR! Thank you for your feedback! We appreciate your positive comments about our assistance and the responsiveness of our support team. We're also glad to hear the translations were smooth. If you need any further assistance in the future, please do not hesitate to contact us :) Best regards, LangShop team
The app translations were poor at the beginning, until the AI store context feature was implemented. After that, the translations were perfect for around 8–9 months. Now, the translations sometimes work as expected and sometimes they don’t. This is mostly the case with metafield translations — they sometimes ignore the AI store context, and even glossary rules do not help. I am convinced this is a bug in the app, but support claims it is caused by OpenAI ChatGPT 5.4. I find this very hard to believe, because the app is the one feeding the data to the OpenAI API. If I paste the same text directly into ChatGPT, it translates everything correctly. The app currently seems very buggy. Metafield translations are unreliable, both with OpenAI and DeepL Pro, and in their current state they simply cannot be used on a live webshop. It is definitely a frustrating experience for us, and we are investigating our options. And the support is definitely not 24/7. But that is the smallest issue I have. Hello, GPerformance, We are very sorry to hear that your recent experience with our app has been negative. We completely understand how frustrating this must be for you. We want to apologize for any inconvenience this may have caused and assure you that we are committed to providing a better user experience. We would like to investigate the inconsistencies in the translations of metafields and find the root cause of this behavior. We have sent you a message regarding this matter and would appreciate it if you could please get back to us with more details, so that our developers can address it properly. Thank you for your understanding and patience. We hope to have the opportunity to provide you with a better experience! Best regards, LangShop team
Bonne expérience avec LangShop. L'équipe est accueillante et disponible pour répondre aux questions. Les démarches se sont bien passées et les explications étaient claires. Je recommande leurs services à ceux qui en ont besoin.
We are stuck with this app since way back. There are a few big problems with it. 1. For products, translation is malfunctioning. New product will get wrong info when translated (if duplicated from another product). To get around this, we have to make a new translation for all product and replace the old translations. Langshop know this problem, but they wont fix it, they dont care even though we have reported about it many times for 3 years now. 2. Some translations, for example single words that becomes two words in other languages when translated. This words Langshop cant handle together with Shopify. Langshop will add "space" in the translated domains which will make them not function, will give "error 404" page instead of correct page. 3. The free AI translate really is crap. It will make very bad translations, probably to force you to pay for other translations. So BIG WARNING for this app. We are stucked with it and will take so much time and effort to change right now. Hello, Docklandet team. Thank you for the valuable feedback, and we are sorry to hear your experience with the app has been negative. Please note that due to the fact LangShop stores translations in the Shopify API, the translations are duplicated as well, as a part of the product. There is no workaround for this, to our regret, and only newly created products won't have their translations stored in the back end. To make your workflow more manageable you could set up automatic translations of new products with Shopify Flow, even if they were duplicated. For example, to start a translation if the product is changed from "Drafted" to "Active". There are restrictions applied to the translation engines which prevent Shopify links from being translated on the storefront. If you are referring to URL handles, the redirection between locales and domains is handled by Shopify, so there should not be any 404 errors. We would be very glad if you provided examples of these broken links so that we can fix the errors if they are caused by LangShop and prevent them from happening in the future. The free LangShop translation engine may indeed provide translations that are not up to everyone's standards, but this is why there are integrated advanced engines, such as OpenAI, Google Cloud and DeepL Pro. We'd like to remind LangShop does not benefit in any way or form from the use of these engines, since they use the API and the account of the user, not our own. We would be very thankful if you gave LangShop another chance, and to our team — a chance to improve your user experience! Best regards, LangShop team
Thanks to Ivan's assistance, the issue of the subscription being closed due to accidental touch has been successfully resolved. Hello, Nothingprojector! Thank you for your kind words! We're delighted to hear that Ivan was able to assist you and resolve the issue with your subscription. If you ever need any further assistance, we're always here to help! Best regards, LangShop team
Vera was really helpful when we started experiencing a critical issue with our translated menus disappearing across multiple languages. She responded very quickly, investigated the problem right away, and managed to identify and resolve the issue in a short time. She also took the time to explain exactly what had happened, identified the specific menu item that caused it, and provided practical recommendations to help us avoid similar issues in the future. Vera was professional, knowledgeable, and easy to communicate with. Her prompt support helped us restore our storefronts with minimal disruption. Thank you again for your excellent assistance! Hello, Manduka EU Thank you so much for taking the time to share your experience! We're delighted to hear that Vera was able to quickly identify the issue and get your translated menus restored with minimal disruption. We'll be sure to pass your kind words along to Vera, she'll be thrilled to know her responsiveness, technical expertise, and clear communication made such a positive difference. We truly appreciate your feedback and your trust in us. If there's ever anything else we can help with, we're always here for you! Best Regards LangShop Team
The team is amazing, and when it comes to translating your store into multiple languages, it's the #1 app on Shopify
Developer reply ·
Hi, Magnoty team! Thank you for the valuable feedback! We are happy you are satisfied with LangShop and are very proud to hear such high praise for our support team! Please don't hesitate to reach out in case you encounter any difficulties — we got you covered! Best regards, LangShop team
Amazing app and timely support, I managed to launch even one of the most complex Lithuanian translations with them. Slugs and all seo part was handled perfectly too.
Developer reply ·
Hello, Formesjewelry.com team! Thank you very much for taking your time to leave a review! It's great you enjoy using LangShop. Please don't hesitate to reach out in case you have any questions — the support team would is always glad to assist you. Best regards, LangShop team
Egor helped me greatly in improving our shop. very fast replies as well.
Developer reply ·
Hi L’OYÉ Cosmetics team! Thank you for your thoughtful feedback. We are pleased to hear that our assistance had a positive impact on your shop and that you were satisfied with the responsiveness of the provided support. It was a pleasure working with you, and we really appreciate the opportunity to contribute to your success. Please don't hesitate to reach out if you need any further assistance in the future. Best regards, LangShop team
app won't work on third day straight - customer support said developers are on it but it's not fixed and no update has been provided
Developer reply ·
Hello, Lifted Clothing We sincerely apologize for the negative experience you had with our app. We understand that resolving the issue with language redirect took longer than expected and we sincerely regret any inconvenience this has caused. We take your feedback very seriously and would appreciate it if you could give us another chance. If you could please reinstall the app, we would be happy to look into the issue as soon as possible. Best regards, LangShop team
Very good app! Maxim helped me resolve my issue real quick.
Developer reply ·
Hello, CÔNG TY TNHH THƯƠNG MẠI NITORI VIỆT NAM Thank you so much for your kind review! We're delighted to hear that you're enjoying the app and that Maxim was able to assist you quickly and effectively. If anything else comes up, don't hesitate to reach out — our support team is here for you 24/7 via chat or email. Best regards, LangShop Team
Very happy with the support experience! Caleb was incredibly patient, replied quickly, and always gave clear and helpful answers. He really helped me understand how the export/import process works, which saved me a lot of time. Overall, the support team is excellent — responsive, knowledgeable, and genuinely pleasant to work with. Thank you!
LangShop has been a game changer for our Shopify store. The AI-powered translations are fast, accurate, and incredibly easy to manage across multiple languages. The app integrates smoothly with Shopify and supports a wide range of markets, which helped us expand internationally without the usual translation headaches. What really stands out is the customer support — responsive, professional, and genuinely helpful whenever we needed assistance. The interface is intuitive, and the automatic translation features save us a huge amount of time. Highly recommended for any Shopify store looking to grow globally and provide a seamless multilingual shopping experience.
Developer reply ·
Hello there Posterbox Thank you so much for the wonderful review! We’re thrilled to hear LangShop has helped simplify your multilingual workflow and support your global growth. Your kind words about our app and support team truly mean a lot to us. Thanks again for your trust and recommendation! Best Regards LangShop team
We are using LangShop on all our webshops, it just works very well and solves all our problems!
Developer reply ·
Hi Europesnus.com, Thank you so much for the amazing feedback! We're really glad to hear that our app helps you solve your needs. If you ever need anything or have ideas to share, we’re always here to help :) Best regards, Langshop team
Smooth experience and seamless Shopify integration
Developer reply ·
Hi MC2 Saint Barth team! Thank you for taking the time to leave a review! We are glad to hear you are enjoying LangShop. Please reach out in case you have any questions, the support team is always available via chat or email. Best regards, LangShop team
Je recommande cette application de traduction pour votre boutique Shopify !
Developer reply ·
Hi, My Podologie team! Thank you for taking your time to leave valuable feedback, we really appreciate it. It's great to hear you are enjoying LangShop! Please reach out if any questions or issues arise, we are always ready to assist! Best regards, LangShop team
The attention was great! Caleb helped me resolve my issue in seconds 10/10
Developer reply ·
Hello, Vitruve Store team! Thank you for the feedback! We're glad you are satisfied with the app, and are especially happy to hear the support team (Caleb in particular) is performing so well! Don't hesitate to reach out if you have any questions or issues again — we are available 24/7 via chat or email. Best regards, LangShop Team
We used LangShop for over a year on our luxury home fragrance store, and I can't recommend it for any business where translation accuracy and SEO actually matter. When we originally left a 1-star review, LangShop offered us 12 months free in exchange for changing it to 5 stars. We accepted, hoping the issues would be resolved over time. They weren't. A year later and the same fundamental problems remain, so here we are again. The core issue is reliability. The glossary feature — which should be the backbone of any translation app — doesn't work consistently. We set specific rules (for example, ensuring "scented candles" always translates to "velas aromáticas" in Spanish) and the app simply doesn't respect them. When we raised this with support, we were told to try a singular glossary entry to see if it catches the plural, or try the plural to see if it catches the singular — but you can't have both entries at the same time. So you're forced to choose between accurately translating "scented candle" or "scented candles," but not both. For any store with product titles, descriptions, and collections all using natural variations of the same terms, this is unworkable. The homepage is a particular problem. If you've added any custom code to your store's design — which most serious Shopify stores do — those elements won't translate through the standard process. You then have to configure dynamic text to cover them, which is additional setup and troubleshooting on top of what you've already paid for. There is always extra work to do. We've spent hundreds of euros on AI translation credits for translations that then don't render correctly on the live site. That's money wasted on a process the app should handle seamlessly. Customer support responds quickly, but the responses are clearly scripted — copy-pasted help articles rather than genuine troubleshooting. For straightforward queries that's fine, but when you have a persistent technical issue, being walked through the same help topics repeatedly doesn't resolve anything. After a full year, we are still not ranking for our target Spanish keywords, which was the entire reason we installed a translation app. We're now migrating to another provider. If you're running a simple store with no custom code and don't care about SEO precision or brand-specific terminology, LangShop may work for you. If translation accuracy is business-critical, look elsewhere.
Developer reply ·
Hello, FOX & WOLF team Thank you for taking the time to share your experience. We’re genuinely sorry to hear that LangShop did not meet your expectations. We want to acknowledge the points you raised regarding the glossary feature and translation of singular versus plural terms. The glossary detects exact spellings, including distinctions between singular and plural forms. The additional rule is necessary to ensure correct handling of these variations across different languages. We recognize that these issues can create workflow limitations, and we’re actively looking at ways to make glossary handling more flexible for nuanced language use. Regarding custom codes on your homepage, as content added via custom code is not pushed via the Shopify API, the dynamic text feature is the only way to translate such content. Dynamic text setup is designed to provide you control, but we understand that it adds extra steps and can be frustrating. Your feedback on this issue is valuable as we prioritize improvements. We’re glad to hear our support team responds quickly, but we’re sorry that our replies felt generic. Our team strives to respond promptly and offer useful guidance, but we recognize that ongoing technical difficulties require more comprehensive support. Please rest assured that our team takes every case seriously and genuinely works to troubleshoot and identify the root cause of each issue. Please allow me to clarify that the app doesn’t manage SEO; it’s managed by Shopify. The app only provides the functionality to translate it. In case you're facing the problem with SEO, we would advise reaching out to Shopify support. We’re grateful for the time and trust you invested over the past year. Your feedback will help us improve both product functionality and support. Thank you again for your honest review. It motivates us to improve LangShop for all merchants. Best regards, LangShop team
The Best Support! Thank you Diana!!!
Developer reply ·
Hello sleevechief! It's a great pleasure to receive such a positive feedback describing our service! We'll keep doing our best :) Best regards LangShop Team
Everything works as it shall, happy with the app
Developer reply ·
Hello CZ Parts! Thank you for taking your time to leave a review! We are glad you are satisfied with the app's work. If there are any questions our support team is always ready to assist you, feel free to reach out via email or chat! Best regards, LangShop team
3年以上使用しています。操作のやり方や簡易な質問には早急に答えてくれて助かっています。 一方、アプリの不具合が多い。 1)「翻訳していないファイル」や「翻訳が中途になっているファイル」を選んでも、正しく表示されない。 2)作ったページのレイアウトが完全に崩壊します。これが一番の問題です。何度も発生しています。 3)問題があると開発に報告が行きますが、対処対応がとても遅い。問題のアプリを書きし続けることに疑問を感じています。 4)翻訳にはDeepLを使用していますが、翻訳内容としては問題ない。しかしレイアウトが壊されたとき標準の翻訳を使うと問題がない。非力な標準翻訳ではほぼ使えません。 5)他のアプリに切り替える検討をしているが、また一から学ぶのが面倒で放置している。
Developer reply ·
Hello, TC楽器 - TCGAKKI team! Thank you for your valuable feedback! We are glad our support team was able to quickly reply to your inquiries. And we are sorry to hear about the negative experiences you had with the app. 1) Could you please specify if filtering by the untranslated products produce results that are actually translated? 2) We understand how frustrating it can be. Advanced translation engines can conflict with the layout, which leads to issues. We are working on the improvement of the process, but it's a complex issue which is still being worked on. 3) We do our best to resolve technical issues as quickly as possible, but we understand sometimes it can interrupt a stable workflow, and we apologise for that. 4) As mentioned before, while advanced translation engines such as DeepL generally provide better translation quality, they can struggle with the technical symbols. OpenAI translation engine is usually better suited for translations that require preservation of the page layout. 5) We appreciate our customers greatly and are going to do our best to make a switch to a different app completely unnecessary! We would be glad to resolve all of the aforementioned issues. A support agent has already reached out to you via email to assist with that. Please feel free to reach out to us in case something else arises — the support team is available 24/7! Best regards LangShop Team
The number of glossary rules is too low for the most plans. You have to pay $500 a month to get unlimited
Developer reply ·
Hello, Dear Stoy! Thank you for your feedback on Glossary feature! We understand that glossary rules can be an important part of managing translations effectively and we are very sorry that the limit offered does not meet your needs completely. Our support team is widely opened to review your current setup and suggest possible options to improve your glossary usage within the existing subscription. Please feel free to reach out to us anytime — we’re always glad to help! Best regards LangShop Team
LangShop has been an absolute game changer for our Shopify store. We run a serious, high-volume e-commerce operation with multiple markets, and this app delivers exactly what you need when scaling internationally. The translations are reliable, the interface is intuitive, and the integration with Shopify Markets works seamlessly. What really stands out is the flexibility – you can translate products, collections, pages, metafields, dynamic content, and even apps without breaking your store structure. Performance-wise, it runs smoothly without slowing down the site, which is critical when you care about SEO and conversion rates. The support team is also incredibly responsive and knowledgeable. Every time we’ve needed assistance, they’ve solved it quickly and professionally. If you’re serious about international growth and want a solution that actually works long-term – LangShop is the app. No hesitation. Highly recommended.
Developer reply ·
Hello Drpen.se team We truly appreciate your feedback! It truly means a lot to hear about your experience with the app and how it’s supporting your store’s growth. It really made our day to hear such nice things about our support team. If questions arise, please let us know! Thank you again for choosing LangShop! Best regards, LangShop team
We’ve been using LangShop for a few weeks now and it has been a great experience so far. The app is very user-friendly and easy to work with, which made the transition smooth from the start. What we like the most is that LangShop works together with Shopify Translate & Adapt, something not many apps support. This makes managing translations much more flexible and efficient. The translation quality is very good, and we personally use the OpenAI integration, which was incredibly easy to connect and saves a lot of time. The onboarding process was also excellent. Sofiya provided clear explanations, guided us through everything step by step, and made sure there was enough room to ask questions. Whenever we have questions, support is easy to reach and very helpful. Overall, we are very satisfied and will definitely continue using this app. After a long search, it’s great to finally have a translation app that truly works well. we’re very happy to have found this one.
Developer reply ·
Hi Charlie's Fishing team! Thank you so much for taking the time to leave valuable feedback! We're happy to hear LangShop's flexibility and translation quality met your expectations, and even happier to know our support team provided all the assistance you needed! Please do not hesitate to reach out if you have any questions — the support team is always available through chat or email! Best regards, LangShop team
Developer reply ·
Hello PadelPROShop Team! Thank you for taking the time to leave a review for the LangShop app. We’re sorry to see that your experience didn’t meet your expectations. We truly value customer feedback, and we’d appreciate the opportunity to better understand what went wrong. If you’re willing to share more details about your experience, our team would be happy to review it and see how we can improve. Please feel free to reach out to us directly at any time. Your feedback helps us make LangShop better. Kind regards, LangShop team
Great customer service! Thanks to Caleb for helping me so quickly with our issue.
Developer reply ·
Hello Doulton Water Filters Limited Team! Thank you for taking the time to share your feedback. We truly appreciate it — it helps us improve and grow. Our support team is always ready to assist you at any time. If you have any questions, please feel free to reach out. Kind regards, LangShop team
LangShop is the most flexible translation app we’ve used for Shopify. Bulk translation works great, glossary support is solid, and it handles products, collections, pages, and SEO without issues. Perfect if you run multiple markets and want real control. Support has also been quick and helpful. Worth it.
Developer reply ·
Hello Reyrr Athletics Team, Thank you for such kind words! We're glad you took your time to explore the features LangShop provides, and are thrilled to hear you are satisfied with the support team's work! Please don't hesitate to reach out in case any questions arise — we're always available through chat or email. Best regards, LangShop Team
Great app. The simplicity suits me perfect, together with the API possibility with other LLM's
Developer reply ·
Hello dims studio team! Thank you for taking your time to leave valuable feedback! We're glad to hear you like the UI of LangShop as well as the features it provides. Please feel free to reach out via email or chat if you encounter any difficulties, our support team is always there to help! Best regards, LangShop team
The switcher is not fit for any shop. It's ugly and not in line with a premium shop. The translation is literal. It must be done manual. A lot of items not translated or partially translated. Many translation failed and I had to do a lot of manual work. Not to mention the support. It has been absolutely unsupportive. They keep giving me link to read, without sorting out any issue. I am absolutely appalled how shopify doesn't run due diligence on the app they promotes.
Developer reply ·
Hello PurrEmbassy, We're really sorry to hear about your negative experience. We would like to clarify that by sharing the guide link we intended to provide step-by-step instructions on how to customize the switcher and use the Glossary rules feature, which can help fix translations that appeared to be inaccurate. We’d love to find a solution that works for you, so we reached out to discuss the issues you mentioned. Please check your email and let us know your thoughts. Best regards, LangShop team
Great support. Caleb on top :)
Developer reply ·
Hello STERLIFE team, Thank you for the feedback! We're happy to hear our support agents were able to assist you, and glad Caleb is responsible for your favourable experience with the app. In case some issue arises or you have any questions, please reach out, the support team is always ready to assist via email or chat! Best regards, LangShop Team
very happy with the support i got following a problem carrying out a task @caleb Quick and friendly and most importantly it worked thank you
Developer reply ·
Hello The Wolf Club Team, Thank you for taking the time to provide feedback! We're glad to hear the problem you had was resolved and appreciate the kind words for the support team, Caleb in particular! In case something else comes up or you have any questions our team is always there to help, so don't hesitate to reach out! Best regards, LangShop Team
I have missing part of page translations. And it's not clear when my issue will be resolved. Everything used to work up until past year. But apparently not anymore.
Developer reply ·
Hello le Thé Chic team Thank you for your honest review. We understand your disappointment and value your feedback. Please let me assure you that the dev team is working on the mentioned issue. We put your issue on high priority. As soon as we receive updates on your issue, we'll reach out to you immediately. If any questions arise, please feel free to reach out to us Best regards, LangShop team
davvero un'app ottima, mi trovo benissimo. uso la versione pro e funziona alla grande
Developer reply ·
Hello JustMary.com Team, Thank you for taking the time to leave a review — we appreciate it greatly. We're happy to hear you are having a smooth experience with LangShop! But in case something comes up or you have any questions our support team is always there to help — just reach out via email or chat. Best regards, LangShop Team
Caleb helped me very quickly to resolve my problem. Thank you very much to the support!
Developer reply ·
Hello, Thank you so much for your kind words! We’re glad Caleb was able to assist you quickly and resolve your issue. Your feedback is greatly appreciated, and we’re always here to help whenever you need us. Best regards, LangShop Team
Developer reply ·
Hello Frederiksberg Møbler og Design Team, Thank you for taking the time to share your feedback — we truly appreciate it. Hearing from you helps us continue improving and delivering the best possible experience. If you encountered any issues along the way, please don’t hesitate to reach out. Our team is here for you 24/7 and always happy to assist. Best regards, LangShop Team
I have totally no idea why it has 4.6 points. To everyone who is considering this app, I will NEVER recomend you to use it because you will get nothing except regrets. 1. It does not update automatically. When a copy on a certain place is updated, you need to go to Lang shop to translate or click "translate" to let the new translatio show up. 2. If a new product is published, the system is automatically copy copies of similar products, giving wrong information to customers. 3. If you want to export the data in batches, you can only choose 50 at one time, or click ONE by ONE which totally doesnt make sense at all. You cannot even just export all the products of one vendor. The system simply exports all products for you, even if you have already filtered something out. (The only way to export specific products is to click them one by one) 4. The Free API translator will give simplified Chinese on Traditional Chinese page. I asked the CS why, she told me because it is free, I cannot hope for quality. I think it is a totally wrong language and not the right time to even talk about quality. Sorry. 5. Last but not the least the CS is as disappointing as the app itself. Whenever we asked questions what we got is they will reflect to the developing team and get back to us by email. I started using this app for a few months and received "0" email replies. 6. I will want to rate "0" if this option exists.
Developer reply ·
Hi SOU・SOU netshop, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that our app has not met your expectations. We'd like to address each of your points to provide clarity: 1. Automatic updates You’re correct that the app does not auto-translate updated content. At the moment, automatic translation can only be enabled for newly created products and collections. Any later edits must be triggered manually from the user side. We understand this may be inconvenient and are actively exploring improvements. 2. New products translation Please let me clarify that new products are created in Shopify. If a new product is duplicated from an existing one and automatic translation is enabled for new products, Shopify sends us the duplicated information, and the translation is duplicated as well. Since automatic translation runs only once (at the moment the new product is created) it’s best to create new products from scratch instead of duplicating and editing afterward. 3. Export Currently it's not possible to select all products with a specific vendor, to our regret. We understand how this can be frustrating when working with larger catalogs and vendor-specific filtering. Please rest assured that this feature request has already been passed to our development team and they will be reviewing possible options on how to make it possible from our side 4. Japanese to Traditional Chinese translation We understand your concern about receiving Simplified Chinese on a Traditional Chinese page. Unfortunately, basic translation engines have significant limitations, including lack of support for several language combinations (for example, there is currently no support for translating Japanese → Traditional Chinese using the basic engine). For merchants who require precise language variants, especially Traditional vs. Simplified Chinese, we recommend using a pro translation engine to ensure correct results. 5. Customer support experience We sincerely apologize if our follow-up process fell short, this is not the experience we want to provide. If you’re open to it, we’d really appreciate another chance to assist you directly. We genuinely appreciate your detailed review. Even though your experience was not positive, your feedback helps us improve the app for all merchants. We take this feedback seriously and are continuously working on improvements based on user needs. If you’re willing, please reach out again and we’ll be happy to look into your specific setup and help resolve the issues you encountered. Best regards, Langshop team
Our stores translations work very well since we use the app, and the team is always helpful and quick to respond!
Developer reply ·
Hello RL Members team! Thank you for the kind words! We're glad the app and our team are meeting your expectations. Your feedback helps us keep improving. If you ever need anything, we're here to help. Best regards, LangShop team
After 9 months of use: A good translation app, easy to use, with very helpful support. Unfortunately, there have been no major updates, and the pricing plans have skyrocketed.
Developer reply ·
Hi GYMMARKT Team! Thank you for taking the time to share your feedback! We're glad to hear that you find the app easy to use and that our support team has been helpful. We’re sorry to hear your concerns about the pace of major updates and the pricing changes. We’re actively working on improvements behind the scenes, and your feedback helps us prioritize what matters most to our users. If any questions arise, please feel free to reach out to us. Best regards, LangShop Team
Very disappointed with the service. There is no support provided even for Unlimited plan subscribers. I have raised a critical bug more than 12 hours ago, yet to get any revert or even ETA on revert. If you are planning to spend $500/month then I would recommend NOT to choose LangShop
Developer reply ·
Hello Myntra International team We're really sorry to hear about your negative experience. The team takes your experience very seriously, and we recognize just how urgent this matter is. Please know that your issue has been given the highest priority on our end. As soon as we had any update regarding ETA, we acted immediately—reaching out to you right away and providing you with a clear timeframe so you’d know exactly when to expect further updates on your situation. Please accept our sincerely apologies for all the inconveniences. We appreciate your feedback. It helps us improve the app and better support our users. Best regards, LangShop team
Developer reply ·
Hello Interior Calligraphy team! Thank you for taking your time to leave a review! We are glad you are satisfied with the app's work. If there are any questions our support team is always ready to assist you, feel free to reach out via email or chat! Best regards, LangShop team
Very unhappy with this app right now for three reasons: 1) Many translations failed in the last 17 days (probably more but I do not see older tasks!!!) and I never noticed because the app does not let you know. User experience -1000. Our customer happines also -1000. 2) I have been using langshop for quite a while now and their auto-translate feature does not work with duplicates. Also something no one tells you. 3) Dynamic translations feature is slowing down the site quite a bit. And customers can see the "live" translation which makes your shop look like a dropshipping store.
Developer reply ·
Hi BINS AND BOXES, Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration. We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered. 1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet. If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side. 2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically. We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way. 3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app. We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users. Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you. Best regards, Langshop team
Caleb was super helpful and quick in supporting me with an error in translation.
Developer reply ·
Hi belarteSTUDIO, We appreciate your positive feedback! It’s great to know that our support provided quick help with the translation issue. Thank you for taking the time to share your experience. Should any other questions arise, feel free to reach out again. Best regards, Langshop team
Been using Langshop for about a year now. Their pricing is a bit above the market, HOWEVER, customer support is good. for example, they help me embed the switcher properly into the footer, other app does not support. Also, the UI is a lot smoother, and no HIDDEN FEE. Highly recommend.
Developer reply ·
Hello CAPELIN CREW team! Thank you so much for taking the time to mention some of the LangShop features in your review! We are delighted to hear that you were satisfied with the assistance provided by our support team. Should you require any further help in the future, please do not hesitate to reach out — we are always here to support you. Best regards, LangShop team
Good app, great support
Developer reply ·
Hello Mookly team! We're happy to hear you like using LangShop and glad you appreciate our support team's efforts to help! As always — feel free to reach out in case any issues emerge! Best regards, LangShop team
Amazing app and excellent customer support! LangShop is an incredible app. Very easy to use and perfect for managing multilingual stores. The interface is intuitive, translations are smooth, and everything integrates seamlessly with Shopify. What really stands out is their customer service; fast, friendly, and always ready to help. Highly recommended for anyone looking to expand their store internationally!
Developer reply ·
Hi Happy Gentleman team! We're absolutely thrilled that you love LangShop and appreciate your wonderful words about our support team! We're always here to help—just reach out whenever you need us! Best regards, LangShop team
Developer reply ·
Hi Celtic WebMerchant team! A huge thank you for leaving us a 5-star review! If you ever need help or have any questions, don’t hesitate to reach out! Best regards, LangShop team
Solved my problem immediately, thanks Maxim.
Developer reply ·
Hi Kitchen by Nature®, Thank you so much for your 5-star review! We’re thrilled to hear that our support team was able to assist you and make your experience smoother. Your kind words mean a lot to us, we’ll be sure to share your feedback with the team. If you ever need more help, we’re always here for you. Best regards, Langshop team
Huge thanks to Maxim for his assistance.
Developer reply ·
Hello Delune team! Thank you for your feedback. We truly appreciate it. We remain committed to providing ongoing assistance and ensuring you have the best possible experience with LangShop. Our support team is here 24/7 to provide assistance any time! Best regards, LangShop team
I’ve tried other apps before, but they were way too complicated to bulk edit using Excel. Langhop is so much simpler and more intuitive, it really saves me a lot of time! I did have a small issue with syncing at first, but thanks to Diana from the support team, it was resolved quickly. Excellent app and great customer service!
Developer reply ·
Hi Dorina team! Thank you for sharing your experience with LangShop and your kind words. We’re delighted to know that LangShop made the bulk editing process easier and helped improve efficiency. We also appreciate your kind recognition of our support. We’re grateful for your trust in LangShop and look forward to continuing to support your success. Kind regards, LangShop team
The app is very bad for translations. Many many mistakes and they always will tell you that they are not in charge. Same with their "Glossary" as a converting service. It doesn't work at all. I wasted a whole year to tell them to fix the bad translations and all they do is to change the text manually. They charge me extra with cumulative of hundreds dollars useless !!! They do not agree to make any refund for no service they gave me. Steer clear of this app, it’s pure danger!
Developer reply ·
Dea rלובן מור , We’re sorry to hear that you feel this way, but we would like to clarify several important points. All translations in LangShop are performed by integrated translation engines — both standard and advanced — which we’ve explained multiple times in our conversations. The quality of translations fully depends on the chosen engine and the source text. Our support team has always communicated this respectfully and provided examples to help you achieve the best possible result. Regarding the Glossary feature — it works correctly when used according to the provided instructions. Our agents have repeatedly explained and demonstrated how it functions, always in a polite and detailed manner. Unfortunately, you were not willing to cooperate or follow our guidance during these sessions, and some of your responses to our team were offensive, which we do not tolerate, but still continue to provide you with assistance. As for billing — no extra charges were ever made beyond your active subscription. In fact, we offered you a considerable discount as a goodwill gesture and tried to find a fair resolution. During our last correspondence, we once again assisted you with the app’s setup, but you chose not to continue the process. We’re still open to helping you and explaining every function step-by-step if you decide to cooperate constructively. Please feel free to contact our support team again — we’ll be glad to assist you once more and ensure you get the best from LangShop. LangShop Support Team
I was searching for a functional app for translation for very long. All of them had some big problems while using and the machine translation was not usable for website. Luckily I found Langshop which works just perfect. It runs one 4 different language apps and its up to you to choose the one that works best for you. It has quick and very useful staff. Very happy with it
Developer reply ·
Hi Van Roots, Thank you so much for your wonderful feedback! We're thrilled to hear that our app has made website translation easier and more effective for you. If any questions arise or assistance needed, feel free to reach out to us anytime - we're glad to help! Best regards, Langshop team
Great App, Very happy with lang shop, does exactly what I need it to do. Also they have licvhat support which is always online and hel pful
Developer reply ·
Hi dear Clearhalo team. We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. Best regards, LangShop team
LangShop is a great translation app for Shopify. The interface is easy to use, yet flexible enough to customize and code for specific needs. Big thanks to Diana from support, who was incredibly helpful and made the setup process smooth. Highly recommended!
Developer reply ·
Hi Cph Muse.COM Team! Thank you so much for your kind words! 🌟 We’re thrilled to hear that LangShop has been a great fit for your Shopify store and that our interface worked well for your needs. We truly appreciate your recommendation and look forward to continuing to support your store’s growth! Kind regards, LangShop team
WOW, Valeria was so helpfull, took me step by step till everything has worked properly. Thank you
Developer reply ·
Hello Bearings.net team! Thank you so much for your kind words — we're thrilled you're happy with the app and our support. If any other questions arise, please reach out to us! Best regards, LangShop team
This app is very easy to use and works smoothly. The customer support is excellent. Quick to respond and genuinely helpful. I’m very pleased with the experience and would definitely recommend it.
Developer reply ·
Hi SOUS team! We’re so glad you’re enjoying the app and our support. Your review means a lot to us and helps others discover LangShop too. If you ever need anything, just reach out. Best regards, LangShop team
good support!
Developer reply ·
Hello Decortie Baltics OU team! Thank you for taking the time to leave a 5-star review! We're delighted that you're satisfied with our support. Let us know, if questions arise! Warm regards, LangShop team
We’re very happy with LangShop! The support team is super helpful and responsive. The AI translation feature works great, and having a glossary to manage specific terms is extremely useful. A great app to use for translations within Shopify.
Developer reply ·
Hi The Mercer Brand (ITP) team, We are extremely grateful for your feedback! It means a great deal to us and helps us to understand how we can improve and support you better in the future. Please feel free to reach out to us if you have any questions! Best regards, LangShop team
Started now with Langshop, and looking forward to see results in Seo and CR! Had super good customer help with getting started, and looking forward to expanding with alot more countries! Will come back and update later for more info how all gone!
Developer reply ·
Hello Tongkatbutiken.se team! Thank you for your kind words and for trusting us with your journey! We’re thrilled to hear about your positive experience, and we really value your feedback! If you have any questions, please let us know! Best regards, LangShop team
LangShop is a must-have for any Shopify store owner looking to go global. The setup was incredibly fast, and the AI translations are surprisingly accurate. It saves me so much time and has already opened up my business to new international customers. I highly recommend this app!
Developer reply ·
Hi Dokinko team! We're so happy to hear that you're enjoying our app. Your feedback means the world to us! If you have any questions at all, please do not hesitate to get in touch – we're here to help! Best regards, LangShop team
LangShop is the best application in its class. It allows for bulk translations and lets us automate product translations with ease. Compared to other translation apps, this is a huge time saver. The few times when we needed to talk to their support, their live chat was always very helpful.
Developer reply ·
Hi minink team Thank you for sharing your experience—it truly helps us improve. We're delighted to hear that you're satisfied with both the app and our support service. If our assistance will be needed, let us know! Best regards, LangShop team
After trying dozens of translation apps this functions the best. You can catch all the translation errors via glossary, the translations are smart and you can specify what exactly you need to translate (urls yes / no, etc) Best translating app for us!
Developer reply ·
Hi Optics Spot! Thank you for rating our app so highly! Your kind words mean a lot to us. We will continue to do our best to provide a high-quality service! If ever any questions arise, please let us know! Best regards, LangShop Team
Merchants highly recommend this app for its accurate translations, especially through its DeepL integration, enhancing store localizations. The interface is user-friendly, supporting multiple languages and dynamic content. Exceptional customer support is frequently praised for its responsiveness. The app offers cost-effective solutions, seamless Shopify integration, and customizable translation options. Regular updates reflect a commitment to improving based on user feedback, making it ideal ...
Developer reply ·
Hello Harara team! Thank you for taking the time to leave a 5-star review! If any questions regarding the app arise, please let us know! We're happy to help you. Best regards, LangShop team
Actually a useful tool – unfortunately with bugs: - Meta fields were translated even though they were classified as “untranslatable.” - These can no longer be cleaned up in the tool. - Support was contacted five times about this. They have not yet been able to resolve the issue. - The backend software is very slow; we often get the message “Sorry, something went wrong.” -> Simple shops should be able to cope with this. The software seems to be overwhelmed by more complex situations.
Developer reply ·
Hi WeBü Office AG team! Thank you for your detailed feedback — we truly appreciate you taking the time to outline these issues. Please let me inform you that we’re aware of the problems you mentioned, and we're actively working on solving them quickly as possible. At the moment, it's recommended to launch translations directly from the Product section, so the metafield that you set as 'untranslated' will be not be translated while launching the translations. Kind regards, LangShop team
Absolutely Terrible Service — Don’t Waste Your Time or Money! This app has been a complete nightmare. We’ve been reporting a critical bug for over THREE MONTHS with ZERO resolution. Despite paying a premium price, the issue still persists and is wrecking our website, reputation, and sales. Support is utterly unresponsive and incompetent. If you value your business at all, DO NOT download or use this app. Save yourself the frustration, lost revenue, and headache. This company clearly does not care about their customers or delivering a working product. Avoid at all costs.
Developer reply ·
Hello welzo, Thank you for taking the time to share your experience. We are truly sorry you’ve been dealing with 500 Internal Server Error and understand how critical a fully functioning site is for your business. We take every report very seriously and want to get this resolved for you as quickly as possible. We’ve conducted a thorough review on our end and want to share our findings: - We can confirm that Langshop operates strictly through Shopify’s public API and Theme App Extension - no hidden or undocumented methods are used. - Our logs show that your Theme App Extension is currently disabled. When it’s off, Langshop can’t interact with your theme or trigger any changes that would lead to a server error. - A 500 status code signifies an internal server issue within Shopify’s infrastructure. Since our requests conform to Shopify’s documented workflows, and consistently succeed in other stores, the root cause is almost certainly on Shopify’s side. - Langshop operates strictly within the boundaries of the official Shopify API. We do not have access to or visibility into Shopify’s internal page rendering processes, nor do we possess tools that would allow us to diagnose such server-level issues independently. With that information, we will continue collaborating directly with Shopify’s support team to ensure they have everything needed to diagnose and fix the server-side problem. Thank you for your patience! We will keep you updated on our progress and appreciate the opportunity to set things right. Best regards, LangShop team
Unfortunately I had to change my 5 stars rating to one, because for the last week the app is completely useless as it will not translate more that a few products at a time and in just one language when using Open AI. The development team repeatedly and falsely claimed to have found a fix. The issue persists and now I am in search of a suitable replacement app. After several years of using Langshop I am very sorry to say that I am deeply disappointed by their handling of this issue.
Developer reply ·
Hello! Thank you very much for such words! It means a lot for us and helps us to improve our app! We hope that you will get only positive emotions from using our application. Best regards, LangShop team
Funkar mycket bra med api-kopplingen till ChatGPT och väldigt smidigt att översätta flera texter till flera språk samtidigt. Rekommenderas!
Developer reply ·
Hej, Collar of Sweden Tack för att du tog dig tid att lämna oss en sådan positiv feedback! Vi är glada att höra att du njuter av vår app. Om några frågor uppstår är du välkommen att kontakta oss när som helst - vi hjälper gärna till! Med vänliga hälsningar, Langshop team
Langshop is the best translation app out there guys, do not waste your time with other apps. They are always available to assist and respond to you in minutes.
Developer reply ·
Hi, Robin Ruth team! Thanks for such heartwarming words about our app and support! Your feedback means a lot to us :) We will continue to work hard to provide you with the best possible experience. Feel free to reach out to us any time. Our support team is here for you 24/7. Best regards LangShop team
Llevo usando LangShop desde hace poco más de un mes y, hasta ahora, la experiencia ha sido muy positiva. Es una aplicación bastante fácil de utilizar, incluso desde el primer momento. La integración con la API de ChatGPT funciona muy bien y los resultados de las traducciones son realmente buenos. Además, cuentan con un sistema de glosarios que permite personalizar términos y facilitar una traducción coherente en todo el contenido. En resumen, una app intuitiva, potente y muy recomendable.
Developer reply ·
Hola, Motoscoot! Muchas gracias por su comentario! Estamos encantados de saber que has tenido una experiencia tan positiva con LangShop hasta ahora. Su recomendación significa mucho para nosotros. Si alguna vez tiene alguna pregunta o sugerencia, no dude en ponerse en contacto. ¡Siempre estamos aquí para ayudar! Un cordial saludo, Langshop team
I like the app overall, it does have quite a few quirks here and there but you learn to get around it. There has not been any, as far as I can see, improvements to usability or things that really matter - such as auto-translate of products BUT only for certain fields like title, description etc. It will completely clog up when translating behind-the-scene data should as metafields etc.
Developer reply ·
Hi Mammashop.dk! Thank you for sharing your feedback. We're glad to hear that you like the app overall and appreciate your understanding of some of the quirks. We also hear your concerns about usability and the pricing change. We understand how frustrating unexpected price hikes can be, especially when you're managing multiple shops. Auto-translations can be applied to specific fields, such as metafields, titles, and descriptions. However, they are not yet triggered directly from the dashboard. We understand the importance of field selection for auto-translations, and we're happy to inform you that this feature is on our roadmap. We're constantly working on improving it. We’re committed to providing value, and we hope you’ll give us a chance to make things right or explore how we can better meet your needs moving forward. We've also reached out to you and would be glad to continue communication if you're interested in further resolution. If any questions arise, please feel free to reach out to us at any time! Best regards, LangShop Team
Es la mejor aplicación que puedes elegir para traducir tu web. Es fácil de usar, traduce instantaneamente todos tus productos y puedes poner reglas muy útiles de glosario
Developer reply ·
Hola, Tienda Bass! ¡Gracias por tus amables palabras! Apreciamos mucho tus comentarios y nos alegra saber que estás satisfecho con nuestra aplicación. Si tiene alguna pregunta, no dude en ponerse en contacto con nosotros en cualquier momento. Saludos cordiales, Langshop team
Muy buena aplicación para traducir. Bastante completa
Developer reply ·
Hello HIFAS DA TERRA - B2B, Thank you so much for your kind words! We're thrilled to hear that you are happy with our app. Feedback like yours motivates us to keep improving and offering the best experience possible. Best regards, LangShop Team
I was offered 1 YEAR of free subscription in exchange for changing my review. However, after a long and frustrating communication with the LangShop team, it became clear that they do not truly understand the real issues I’m facing. The app practically doesn’t work properly or doesn’t work at all. Automatic translations often fail or are incomplete. Sometimes translations get incorrectly duplicated or missing. The app’s behavior is inconsistent and unpredictable — only 10-30% of my newly created products are translated correctly. Even after explaining the problem many times in detail, their support still doesn’t grasp the core issues. The process to fix or overwrite translations is complicated, slow, and inefficient. Adding glossary rules is a nightmare since it must be done manually for each language separately, and reapplying translations affects fields I don’t want to change. The technical support responds quickly, which is the only positive thing, but unfortunately, they practically don’t help solve the real problems. When something requires developer intervention, you are often left without any answers. The app itself is quite inconvenient and buggy. Automatic translation of products and collections does not work properly — sometimes it doesn’t translate at all, sometimes only partially, and sometimes it even inserts translations from other products without notifying you. The app shows these products as “translated,” but you only realize the problem when you check the product in the target language. The glossary management is very inconvenient. You have to add each rule separately for every language. In other apps, you can add glossary rules once and apply them across all languages if needed, which is much more practical. Also, the default sorting of products inside the app is “old products first.” To find and translate newly added products, you need to apply the “new first” filter, but applying this filter on 800+ products can take up to two minutes. Worse, the filter resets while you select products, so you have to apply it repeatedly — and with 9 languages to manage, it’s a nightmare. The team asks me repeatedly how I create products, but I always do it the same way — their app just can’t handle normal workflows. Their answers are often excuses, and I had to find my own workaround because their developers apparently can’t or won’t fix the bugs quickly. Months have passed, and “near future” updates still don’t arrive. I subscribed to the “advanced” plan for $75 when old pricing was still valid, assuming unlimited usage, but honestly, it’s not worth it. Especially considering their current astronomical price of $500 per month. In short, the app causes more problems than it solves, and support is unhelpful and defensive. I’m actively searching for an alternative and do not recommend LangShop. The only positive aspect is the polite and respectful customer support, but unfortunately, that’s where the positives end.
Developer reply ·
Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're very sorry to hear about your experience. We understand how frustrating it must be to encounter them, especially when working with multiple languages. Regarding technical support, we're sorry if you felt that your concerns weren't escalated properly or addressed fully. We strive to provide timely and effective support. We’re taking this seriously and will be reviewing how we handle requests and follow-ups. We'd like to inform you that your requests have been passed on to our development team. The option to have newly created products appear at the top by default — it was confirmed with our team that this is indeed possible to implement for your store and the team is actively working on the best solution, and we’ll keep you updated as soon as we have more details. As for the glossary rules for multiple languages at once — our developers are scheduled to begin work on this at the end of May and we expect the implementation to take approximately 1.5 weeks. Lastly, in regard to applying glossary rules to a specific section only — this is a more complex feature, and currently we do not have a set timeline. However, the team is evaluating possible approaches, and we’ll keep you posted on any progress. We truly appreciate your suggestions — they help us make the app better for everyone. We'll keep you updated on the progress of these requests and upcoming improvements. Best regards, LangShop team
This app will open up as many markets as you need. Customer support is very responsive and always available to guide and correct any issues. I recommend this growth accelerator without hesitation.
Developer reply ·
Hello Alisala! Thank you for taking the time to leave us a 5-star review! It means a lot to us. We're delighted that you're happy with the support we've provided. Please feel free to get in touch if you have any questions! Best regards, LangShop team
Amazing plug in for your translations! Using it for a long time already and never got any issues, perfect to scale worldwide!
Developer reply ·
Hello Hike Adventure, Thank you so much for the review! We're delighted to hear that you had a positive experience using the app. If you ever have any questions, please let us know! Best regards, LangShop team
We have been using this translation program for a while because it supports deepl and ai. These functions work very well and the setup is easy. The app offers many possibilities.
Developer reply ·
Hello AVISON! Thank you so much for your kind feedback! We're thrilled to hear that you're enjoying the DeepL and Open AI features and that the setup was smooth for you. It's great to know the app's flexibility and functionality are meeting your needs. If any questions arise, feel free to reach out—we're always here to help! Kind regards, LangShop team
LangShop is an amazing translation app for Shopify easy to use, reliable, and packed with features. It handles everything from product pages to checkout flawlessly. But what truly makes it stand out is the customer support. The support team is incredibly friendly, knowledgeable, and always goes above and beyond to help. They respond quickly, explain things clearly, and genuinely care about solving your issues. It's one of the best support experiences I’ve ever had. Highly recommended if you’re taking your store global!
Developer reply ·
Hello Kovio! Thank you for taking the time to share such a thoughtful and detailed review. We're happy to hear that LangShop has met your expectations in both functionality and user experience. It's especially rewarding to know that our support team made a positive impression. Your recommendation means a great deal to us, and we remain committed to supporting your continued growth in global markets. Should you have any further questions or require assistance, please don’t hesitate to reach out. We are here for you 24/7 and always ready to help. Kind regards, LangShop Team
Customer service very responsive and helpful. We're happy about the service.
Developer reply ·
Hi LePARMENTIER Paris Thank you for sharing the review! We're glad to hear that they found our customer service helpful. Please don't hesitate to reach out if you have any further questions or need additional assistance. Best regards, LangShop team
Used to be Great — Now Ruined by Greedy Pricing Changes This app was easy to use and worked well — until they completely overhauled the pricing plans. The new plans are overpriced and offer less value. It’s frustrating to see a good app go down this path just to squeeze more money out of loyal users. We were planning to expand by adding another country, but the new pricing made it a no-go. We've already started switching to an alternative that's free and powered by AI. Disappointing move by the developers.
Developer reply ·
Hello Productkeys-uk Thank you for sharing your feedback and experience with LangShop. We're sorry to hear that you are disappointed with the recent changes to our pricing plans. Please note that we did not automatically switch customers on the old plan to the new pricing. The pricing plans for your store remain unchanged. We tried to contact you regarding the issue, but didn't receive a response. Could you please check your emails? We would love to resolve this issue if you give us the opportunity. Best regards, Langshop team
Quite difficult to set up in the beginning but the customer support is very helpful and responds quickly. Happy with the translations and how the app works (we do recommend translating with DeepL within the app).
Developer reply ·
Hi DecoSpecials, Thank you so much for your kind words and for sharing your experience! We’re glad to hear that, despite the initial setup challenges, our support team was able to assist you quickly. It’s also great to know you’re happy with how the app is working and that the DeepL integration is meeting your expectations. If any questions arise or there are any suggestions for improvements, feel free to reach out — we’re always here to help. Thanks again for recommending us! Best regards, LangShop team
Everything is nice about this app except for 1 thing: in the event of a malfunction or problem, everything is initially forwarded to Shopify, but if the problem turns out to be with them, it has to be sent to the dev team and you don't hear anything anymore. webshop crosses all languages and all currencies. you do get a friendly response of yes we have forwarded it, but response, solution remains on and we are still stuck with the problem that our sales are completely at a standstill due to a translation problem.. scandalous this... if this problem is not solved tomorrow, we will go to another app that has more service and can and wants to solve problems, not just send friendly responses, which Chatgpt can also do nowadays
they are definitely interested They deserve 10 stars Very easy to use
Developer reply ·
Hi, Hong Kong SAR! Thanks so much for taking the time to leave us a 5-star review – it's much appreciated! Please don't hesitate to reach out or visit again if there's anything else we can help you with. Best regards, LangShop team
Tried all of the translation apps and this one is the best one. Save your money and time and just choose langshop.
Developer reply ·
Hi Paintbynumbers.fi Team! Thank you so much for such a high rate of our app. Your feedback means a lot to us! We are going to continue doing our best to provide high quality service! In case any questions arise or any assistance is required, please do not hesitate reaching out to us. We are always ready to help! Best regards, LangShop Team
Support team was always quick to resolve any issues that came up.
Developer reply ·
Hi MPG Sport! Thank you for your feedback! We're delighted to know that you're satisfied with our support. Should any questions arise, feel free to reach out to us anytime - we're happy to help! Kind regards, Langshop team
Absolutely fantastic app for multilanguage stores and brilliant help by Vera! Highly recommended :)
Developer reply ·
Hi, Behemoth Webstore! Thank you so much for such positive review of our app and support. Your feedback is greatly appreciated! We are going to continue doing our best to provide high quality service! Kind regards, Langshop team
Tevreden.
Developer reply ·
Hi, DEZIGNSTORE! Thank you for your 5-star review! We're delighted that you are satisfied with our service. Please feel free to reach out if you need any help. Best regards, Langshop team
