Kapes Uniforms
United Kingdom
Reviews (3)
Pros: Features that other Shopify/QB apps don't offer, which saves manual work if you use locations & classes. Before we had to use an app to export the orders, then modify them and then upload. Also being able to sync inventory from Shopify to QB is great. Helpful team that will go above and beyond to help setup and rectify issues. Cons: No live chat, so it can take some time to resolve issues.
Developer reply ·
Hi there! Thanks for your review, we all really appreciate the honest feedback :)
Good app, but the customer service is lacking, which is ironic seeing as it is a customer support app. It would be a 4-5 star rating if the customer support was better. They takes ages to reply, there was even a time where the team were on a retreat, and live chat was just turned off. The automated live chat rarely answers the query you have. But I would still recommend the app.
Developer reply ·
Dear Team, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to acknowledge the inconvenience you may have experienced. I would also like to address the trouble caused by our limited chat availability during the company retreat. While our chat support was limited during this period, we did have email support available to assist with any urgent matters. Additionally, we made sure to display a banner on our chat informing our clients about this change, along with a note about potential delays in response times. We understand the importance of timely assistance, and we want to assure you that your concerns are a top priority for us. The purpose of our retreat was to enhance our strategies and plans for the future, ultimately aiming to improve our service to better meet your needs. We genuinely value your recommendation despite the challenges you encountered, and we want to assure you that your feedback is crucial in helping us enhance our services. If you have any specific issues that still need resolution, please feel free to reach out to our team, and we will do our best to assist you promptly. Thank you again for bringing this to our attention. We highly appreciate your patience and understanding.
ABSOLUTELY WOULD RECOMMEND THIS PLATFORM!! their help service is above and beyond. Syncs great with shopify. So happy we made the change.
