Gorgias: AI Helpdesk & Chat

Thank you so much for the great review! We’re happy to hear that Gorgias provides the features and flexibility your team needs, and especially that our support team has been there when you need us. Thanks for choosing Gorgias, we’re excited to keep supporting you!

Thank you for taking the time to share such detailed feedback. We’re glad to hear that Gorgias has helped your team keep customer interactions across your marketplaces organized, while we’re sorry that your experience with our mobile app and Voice feature has fallen short of expectations. We understand your frustration around spam calls, particularly when a call identified as spam results in a voicemail and a billable Voice ticket. We also recognize your concerns regarding the current mobile Voice experience and the impact these limitations can have on your team’s day-to-day workflow. We appreciate you raising these points so clearly. We’ll review the concerns you’ve highlighted with our Engineering team to better understand how we can improve this experience. Additionally, a member of our Leadership team will reach out to you directly to discuss your concerns in more detail and see how we can best assist. Thank you again for your candid feedback and for continuing to use Gorgias.

Thank you so much for this amazing review! We love hearing how much of a difference the AI Agent has made for your team, both in relieving pressure and driving efficiency while keeping your brand’s tone of voice intact. We’ll be sure to share your kind words with Stefan and Alessandro — they’ll be thrilled to hear it! Thanks for trusting Gorgias and the AI Agent to support the Harbour Lifestyle team!

Love hearing this — the whole point of the AI Agent is to take the repetitive stuff off your team's plate so they can focus on the conversations that actually need a human, so it's great to know that's exactly what's happening for you. Thanks for sharing, and here's to even smoother workflows ahead! 💪🏼

Thank you so much for taking the time to write this wonderful review! 🫶🏻 We'll be sure to share your kind words with Emely; she'll be thrilled to hear that her guidance has made a real difference for your team. It's great to know the AI Agent work is setting you up well for peak season, and we're excited to keep building on that momentum together.

We appreciate this amazing review, Team Inkkas! 🫶🏻 Love seeing AI make a real difference for your team, and thank you for the trust you put in it. We'll be sure to share your kind words with Emely, too. Thanks for sticking with us all these years, and let's keep the momentum going!

Hi Alessi team, thank you for taking the time to share your experience with us! Seeing that you've automated over 50% of your inquiries while keeping CSAT high is exactly the outcome we love to celebrate with you.💪🏼 We appreciate your kind words and are just as excited to keep growing together!

Thanks so much for the 4-star review! We're glad Gorgias is working well for your team. If there's anything we can do to make it a 5-star experience, we'd love to hear it—just reach out anytime at support@gorgias.com.

Thank you for the feedback, and we're sorry your Support experience fell short. We've reviewed your case history, and our Leadership team is following up with you directly by email to make sure everything is resolved. We'd appreciate the chance to make this right.

This made our day, thank you! We'll share it with Roger and the team right away. It's a pleasure supporting Michael Gabriels, and we're glad the partnership feels as real to you as it does to us.

Wow - thank you for such a thoughtful review! 🧡 We're thrilled the platform and our Customer Success team have made a real difference for you. Taking the time to truly understand your business is exactly what we aim for. We're grateful for the partnership and excited to keep supporting your growth!

Thanks so much for the 5 stars! 🎉 We're thrilled that Gorgias is working great for your team — here's to many more wins ahead!

Hi Bare Necessities! Thanks so much for the kind words! 🙌 It's been awesome watching you turn your CS team into a real growth engine, and your feedback has genuinely helped shape what we build. We're grateful for the partnership and excited for what's ahead!

Thank you for the wonderful review, Triquetra! We're so glad Gorgias is helping you support your customers, and it means a lot that our openness to feedback builds that confidence — keep it coming! 😊

Hi Enviroscent team! We really appreciate your journey with Gorgias, and we're sorry this issue took so long to resolve! We know the impact it had on your team and customers. While the root cause ultimately sat outside our support scope, your feedback on resolution time is fair and helps us improve. Thank you for sharing! 🙏🏼

Thank you for sharing such great feedback! We’re so pleased to hear that Gorgias feels intuitive and well-connected with the tools your team relies on, and that our latest features continue to bring new opportunities to improve your customer service operations. A special thank you for the shoutout to Maca! We love hearing that your regular conversations together are helping you discover new ways to get even more value from Gorgias. We truly appreciate your trust in both our platform and our team. Thank you for being part of Gorgias!

Thank you for the wonderful feedback! We’re delighted to hear that Gorgias has been a reliable part of your operations and that our team has been able to quickly step in whenever you’ve needed guidance or help with configuration. It’s especially great to hear your kind words about your dedicated CSMs. Their expertise and commitment to helping our customers succeed are a huge part of the experience we aim to provide. We truly appreciate your continued trust in Gorgias, and we’re looking forward to being your partner for many years to come!

What a fantastic review, thank you for sharing it with us, Tommy John! It’s incredibly rewarding to hear that, a year and a half after making the switch, Gorgias continues to be such a strong fit for your CX team. We’re especially glad that our Shopify integration and continued product innovation are helping you get more out of your customer experience operations. We also truly appreciate your recognition of our team. Being knowledgeable, responsive, and invested in our customers’ success is something we strive for every day. Thank you for your trust and recommendation. We’re thrilled to be part of your CX journey and look forward to everything ahead!

Thank you for the kind words! We’re happy to hear that Gorgias has made your customer service operations easier and taken some of the complexity out of your team’s day-to-day work. And a big thank you for the shoutout to our Support team. Being there when you need us is something we take great pride in. Thanks for choosing Gorgias and for sharing your experience!

Thank you for taking the time to share your experience with Gorgias! We love hearing that having your customer conversations, order details, and history all in one place is making your daily work simpler and more efficient. It’s also great to see you taking advantage of macros, automation, and customizable workflows to adapt Gorgias to your team’s evolving needs. We really appreciate the kind words about our Support team as well, knowing you can count on us when questions come up is incredibly important to us. Thank you for making Gorgias such an integral part of your day-to-day operations. We’re happy to have you with us!

Thank you for such a thoughtful review and for trusting Gorgias for over four years! It’s wonderful to hear how much your team enjoys using the platform and that its flexibility, reporting capabilities, and centralized communication have helped you work more efficiently while continuing to deliver an exceptional experience to your customers. Your kind words about our support team mean a great deal to us as well. We’ll be especially happy to pass along your shoutout to Milos, we’re lucky to have him! Thank you again for your continued trust and recommendation. Knowing that Gorgias has played a part in your team’s growth and success is incredibly rewarding, and we look forward to many more years together!

Thank you for sharing your experience and for the wonderful recommendation! We’re so glad to hear that AI Agent has become a valuable part of your support workflow, helping customers get fast and accurate answers to common questions like order tracking and shipping updates. Giving your team more time back while ensuring customers continue to receive clear and helpful support is exactly the kind of impact we love to see. Thank you for choosing Gorgias. We’re excited to keep supporting your team!

Thank you so much for your wonderful review and for being with Gorgias over the years! We’re delighted to hear that expanding Gorgias from your EU store to the US has delivered such strong results. It’s especially rewarding to know that our ongoing product improvements and new features are helping you get even more value from the platform as your operations grow. We also really appreciate your kind words about our Customer Success team. Being a trusted and reliable partner to our customers is something we care deeply about. Thank you again for your continued trust and partnership. We’re excited to keep supporting your team across both markets!

Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that bringing your customer conversations into one place has made such a meaningful difference in your team’s day-to-day operations. Helping support teams spend less time switching between tools and more time delivering fast, informed responses is exactly what we aim for. It’s also great to know that the interface, customer history, and collaboration features are helping your team stay organized and confidently manage growing ticket volumes. Thank you for your recommendation and for choosing Gorgias. We’re excited to continue supporting your team as you grow!

Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding. We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention. A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.

Thank you so much for the kind words and for sharing your experience with Gorgias! We’re thrilled to hear that the platform has given you the flexibility and tools needed to continually improve your Customer Care operations and refine the AI Agent experience. It also means a lot to know that our team has been a supportive partner throughout the process. Providing thoughtful, reliable support and building strong relationships with our customers is incredibly important to us. Thank you again for your trust and partnership. We’re excited to continue supporting you as your customer care experience keeps evolving!

Thank you so much for sharing this, and for trusting Gorgias over the years! We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume. It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding. And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!

Hi Timeless Skin Care team, Thank you so much for your review! We truly appreciate your support. We’d also love to hear more about your experience with Gorgias and any feedback you’d like to share. Thank you again for taking the time to review us!

Thank you for such an incredible review and for sharing the impact Gorgias has had across your organization. It’s especially rewarding to hear how the platform has helped your team gain deeper visibility into customer issues, address root causes, and reduce support volume over time. We’re also excited that our continued focus on sales and revenue generation is resonating with you. Seeing Gorgias expand beyond customer service into other areas of your business means a lot to us. Thank you for your trust and continued partnership!

Thank you for your thoughtful review and for sharing such detailed feedback! We’re delighted to hear you’ve noticed the improvements to the AI Agent following the recent updates and that Gaia AI has been helping your team perform even better. It’s also great to know that you’re finding value in Skills as you explore the new capabilities. We really appreciate your candid feedback about AI occasionally missing precise instructions. As Skills are still in Beta, feedback like yours is incredibly valuable, and we completely understand how a fast feedback option would make refining responses even easier. We’ve shared your suggestion with our Product team as we continue improving the experience. Thank you again for your support and for helping us make Gorgias better. We’re excited to keep building on these improvements and supporting your team along the way!

Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention. You’re correct that the live Shopify cart view is no longer available in the agent sidebar. This change was made to improve the overall performance and reliability of the platform, but we understand that for merchants whose workflows relied on this functionality, it can have a significant impact. We also appreciate you highlighting your concerns regarding our communication around this change, as well as your experience with AI pricing and Support. Feedback like yours is taken seriously and shared with the appropriate internal teams to help improve both our product and the experience we provide. A member of our management team will be reaching out to you privately to better understand your use case and discuss your experience in more detail.

Thank you so much for taking the time to leave us such a thoughtful review! We’re thrilled to hear that Gorgias has been a great fit for your team over the past year and that the AI Agent has made a meaningful impact on your day-to-day support. It’s also great to know you’ve noticed the continuous improvements, we’re investing heavily in making AI even more capable, so feedback like yours is incredibly encouraging. We also appreciate your suggestion about an Ordoro integration. We can absolutely see how that could help increase your automation rate, and we’ve shared your feedback with our Product team for consideration as we continue expanding our integration ecosystem. Thank you again for your trust and support. We look forward to continuing to help your team deliver exceptional customer experiences!

Thank you for taking the time to share your feedback. While our Contact Form doesn’t natively support multilingual functionality, there are workarounds that can often accommodate multilingual use cases. We’d welcome the opportunity to better understand your requirements and explore the best approach with you. We regret that this was your impression of our support, as our team is committed to providing thoughtful and effective assistance to every merchant. We genuinely value customer feedback, and a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.

Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform. We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed. Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!

Thank you so much for your incredible review and for being with Gorgias for the past five years! Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform. Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!

Thank you for sharing your experience, Unagi team! We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results. As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you. Thank you for choosing Gorgias. We look forward to being part of your continued success!

Thank you for sharing your experience, Kit-Cat Klock team! It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for. We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business. Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.

Thank you for taking the time to share your feedback. We truly value hearing from our merchants, and we share your comments directly with our Product team. We understand that changes to the user interface can impact established workflows. As Gorgias continues to evolve, updates to the platform are necessary to deliver improvements, new capabilities, and an overall better experience. While we strive to make these transitions as smooth as possible, we recognize that not every change will meet everyone’s expectations. Our Product team carefully reviews customer feedback and prioritizes enhancements based on customer impact and broader platform needs. We remain committed to continuously improving Gorgias, and feedback like yours plays an important role in shaping that process. A member of our management team will also be reaching out to you privately to better understand your experience and discuss your feedback in more detail.

Thank you for taking the time to share your experience and provide your feedback. We regret to hear that you feel this way about your experience. While our AI requires an initial investment of time to configure and train properly, this setup is essential to ensuring it performs accurately and delivers the best long-term results for each merchant’s unique workflows and support needs. To provide additional context, our Support team is available 24/7 to help customers with questions and technical issues. In addition, our onboarding experience is tailored to each merchant’s needs. Depending on the account, customers either follow a structured self-guided onboarding experience with step-by-step guides, videos, and Help Center documentation, or work directly with an Implementation Manager for personalized onboarding assistance. We appreciate the time you spent evaluating Gorgias. We continue to invest heavily in our platform, including AI capabilities, integrations, and the overall customer experience, and customer feedback plays an important role in shaping these improvements. Should you ever decide to reconsider Gorgias, we’d be happy to welcome you back and support you throughout the process. Additionally, a member of our management team will be reaching out to you directly to discuss your experience in more detail.

Thank you for taking the time to share your feedback, Isavie. We regret to hear that you experienced issues sending emails during your trial. After reviewing your case, we confirmed that this was related to a temporary incident that was quickly resolved. Our team informed you once the issue was fixed and shared additional information and updates to help clarify what had happened. Regarding the payment concerns mentioned in your review, we were unable to find any reports of payment-related issues submitted to our Support team. We also confirmed that your subscription was set up using Shopify Billing, meaning subscription payments are processed directly through Shopify rather than by Gorgias. While we don’t have any record of payment issues being raised with us, we regret to hear that this was your experience and we’re sorry to see you leave. Although we make every effort to respond as quickly as possible, we communicate a maximum response time of 48 hours so that each inquiry can be reviewed and addressed properly. Our team often replies well before that timeframe, but we believe it’s important to set accurate expectations for our customers. If you’d be open to giving Gorgias another chance, we’d be more than happy to assist you further and ensure you have a much smoother experience. Our team would be glad to help you get up and running and address any questions or concerns along the way. Additionally, a member of our management team will be reaching out to you privately to discuss your experience in more detail and see how we can best assist.

Thank you for taking the time to share your experience, Free Fly Apparel! We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off. It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support. Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.

Thank you for taking the time to share your experience! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support. Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your candid feedback. We appreciate you outlining the areas where you believe Gorgias can improve. We understand your concerns regarding feature development, product enhancements, Shopify functionality, and the overall pace of innovation. Customer feedback plays a significant role in shaping our roadmap, and while not every request can be implemented immediately, suggestions from merchants are regularly reviewed and considered by our Product and Engineering teams as they prioritize future development. Regarding the documentation issues you referenced, some Help Center articles temporarily returned 404 errors while content was being updated and migrated. These pages were quickly replaced or redirected, but we appreciate the feedback and recognize the impact this can have on the support experience. We are actively investing in new features, platform improvements, AI capabilities, and overall usability, and we remain committed to delivering meaningful enhancements that help merchants and support teams succeed. A member of our leadership team will reach out to you directly to discuss your experience in more detail and work through any concerns you may have. We appreciate your feedback and the opportunity to continue improving.

Thank you for taking the time to share your honest feedback and for trusting Gorgias over the past couple of years. We appreciate you highlighting the areas where you feel the platform has fallen short of expectations. We understand how important it is for customer support software to evolve continuously, provide reliable functionality, and deliver meaningful improvements that help merchants operate efficiently. Regarding the documentation issues you mentioned, some articles temporarily returned 404 errors during a period when portions of our Help Center were being updated and reorganized. These pages were quickly replaced or redirected, but we appreciate you bringing this up and understand how frustrating that experience can be. We are continuously investing in the platform, including our Shopify integration, AI capabilities, automation tools, and overall product experience. Feedback from merchants is actively collected, reviewed, and shared with our Product and Engineering teams, who prioritize improvements based on customer impact and broader platform needs. A member of our leadership team will be reaching out directly to better understand your concerns and discuss any specific challenges you’ve encountered. We genuinely value your feedback as it helps us continue improving both the product and the experience we provide to our merchants.

Thank you for taking the time to share your experience! We’re delighted to hear that Gorgias is helping your team save valuable time and become more efficient. We understand that successful AI adoption requires thoughtful setup, ongoing optimization, and careful monitoring, so it’s especially rewarding to hear that the investment is paying off for your team. It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that preferences can vary, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support. Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re thrilled to hear that you’re happy to have Gorgias on your site, and we look forward to continuing to support your team as you grow!

Thank you for the kind words, Seido Knives team! We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way. It’s great to be part of your support stack after all these years!

Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏

Thank you for sharing your experience with Gorgias! We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for. It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do. Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your experience, Pine & Pepper! We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for. It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team. Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!

Thank you for your kind review! We're delighted to hear that Gorgias is helping your team save time while creating a better experience for your customers. Supporting ecommerce brands with tools that streamline workflows and improve customer interactions is exactly what we aim to achieve. Knowing that our platform delivers value to both your team and your customers means a lot to us. We appreciate your support and are grateful that you took the time to share your experience. Thank you for being part of the Gorgias community. We look forward to continuing to support your success!

Thank you for this incredible feedback and recommendation! We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform. It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands. We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most. Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs. We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers. It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for. Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!

Thank you so much for the recommendation! We’re delighted to hear that Gorgias has become easier and more intuitive for both your team and your customers over time. Creating a simpler, more efficient support experience is exactly what we aim for, and it’s wonderful to know it’s making a positive impact on your day-to-day operations. We truly appreciate your support and look forward to continuing to grow with your team!

Thank you for such a thoughtful and detailed review! We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most. We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences. A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!

Thank you for taking the time to share such thoughtful and honest feedback. We’re glad to hear that the Gorgias AI Agent has been helping your team manage high ticket volumes more efficiently while still allowing your agents to focus on providing personalized support for more complex customer conversations. It’s especially encouraging to know that the AI has been successful in independently resolving straightforward inquiries with a professional and empathetic approach. We also truly appreciate your transparency regarding the areas where the AI can continue to improve. Delivering accurate, reliable, and high-quality support remains one of our top priorities, and our team is continuously refining and training the AI Agent to reduce inconsistencies and improve performance over time. Thank you again for your partnership and continued collaboration with our team throughout the optimization process. Feedback like yours plays an important role in helping us build a better experience for both support teams and their customers, and we look forward to continuing to support your success moving forward.

Thank you for taking the time to share your experience! We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows. A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them. We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years. We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible. After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again. A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants. Our team remains available at any time moving forward.

Thank you for taking the time to share your feedback. We understand how disruptive it can be when workflows feel impacted after a platform update. While the delete option is still available within the ticket view, I can also see that our Support team has already followed up with you directly and even impersonated your account to investigate further, though they were unable to replicate the behavior you described. At this stage, it may be due to a local or browser-specific issue, and our team remains available to assist as needed. We’re continuously working to improve the platform and make it more powerful and flexible over time, which is what led to the rollout of the new UI. That said, we know transitions like this aren’t always seamless, and feedback like yours is incredibly important in helping us refine the experience. Thank you again for sharing your feedback. A member of our management team will also personally reach out to you to ensure this is properly followed up on.

Thank you for sharing your experience with Gorgias! We’re thrilled to hear that Gorgias Helpdesk has helped streamline both your email and voice support workflows. It’s especially great to know that launching the AI Agent has had such a positive impact by automating ticket creation and helping customers get answers faster and more efficiently. Helping teams save time while delivering a smoother customer experience is exactly what we strive for. We truly appreciate your support and look forward to continuing to support your team’s success!

Thank you so much for the wonderful feedback! It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch. Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!

Thank you so much for your continued trust in Gorgias over the years! It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations. We truly appreciate your support and look forward to continuing to grow alongside your team!

¡Muchas gracias por compartir vuestra experiencia! Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades. Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.

Thank you for taking the time to share your experience, Vilrita team. I completely understand how impactful a store sync issue can be and why timely resolution is so important. To provide more context, from the moment this issue was raised, our Support team began actively troubleshooting with you to identify the root cause. As the issue required deeper investigation, it was quickly escalated to our L2 Technical team. Since then, the ticket priority has been increased, and our Engineering team has been directly involved in analyzing the issue. They have also followed up with you on a separate thread to keep you informed on progress and next steps. While we always aim to resolve issues as quickly as possible, cases like this can require detailed and methodical investigation across multiple systems to ensure a reliable and lasting solution. We regret the inconvenience this has caused and truly appreciate your patience as our teams continue working toward a resolution. A member of our management team will also be reaching out to you directly to further support and ensure this remains a top priority until it is fully resolved. We remain fully committed to working alongside you and getting this addressed as quickly as possible.

Thank you for sharing this great feedback, Wondercide team! It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve. We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team. We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!

Thank you for taking the time to share your feedback, Mr Beer. We’d like to clarify that you were not handed off to a third-party consultant. You were connected with a Gorgias CX Expert who joined a call with you to better understand the challenges you encountered during setup. Based on the subscription plan you selected, onboarding is provided through a self-serve experience with step-by-step instructions and comprehensive documentation, along with support from our team whenever needed. While this process does require some initial time and effort, it is an important investment to ensure everything is set up to run smoothly and effectively. You were also informed that our Support team is available 24/7 via email to assist with any questions or issues, though we did not receive further outreach regarding these topics. We understand you ultimately chose to cancel your account and part ways with Gorgias, and we fully respect that decision. We genuinely regret seeing you leave and value the opportunity we had to work together. Should you reconsider in the future, our team remains available to support you in getting set up for success.

Thank you for taking the time to share your experience. We’re sorry to hear it didn’t meet your expectations. We understand how important it is for the sales process, contract terms, and ongoing experience to feel aligned, especially when adopting a platform that evolves with your needs. Your feedback on plan flexibility, pricing clarity, and communication is noted, and we can see how these points would impact your overall experience. Our goal is always to provide clear guidance upfront while remaining a collaborative partner as your business grows and requirements shift. Regarding plan adjustments and billing, we recognize that timing and transparency are key, and your comments highlight areas where we can continue improving how we communicate these changes. We also take your feedback on support responsiveness and quality seriously, as delivering timely and actionable assistance is a core priority for our team. A member of the Gorgias team will be reaching out to you directly to better understand your situation and work with you toward a more suitable path forward. We appreciate you raising this and giving us the opportunity to address it.

Hello Brace Direct team, Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the software, and we truly appreciate it. We’re continuously working to improve and provide an even better overall experience. We regret to hear that your experience gave the impression that our support was unavailable when you needed it, as we are committed to being responsive and accessible to all our customers. Looking into your case, we can see that when you previously reported issues with your voice integration, our team shared a booking link and offered a call to investigate this further. It appears that the call was never scheduled, which limited our ability to fully troubleshoot the issue together at the time. We also understand your concern about calls cutting out, as that can be particularly disruptive. At the moment, we don’t see any open or ongoing conversations regarding this, but a member of our team will reach out to you directly to better understand the current situation and ensure this is properly investigated. We’re here to support you and would welcome the opportunity to work together to resolve this.

Hello Rotaris B.V. Team, We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively. Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with. We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes. Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.

Thank you for your review! We're happy to hear that Gorgias helps you stay organized and supports your support team effectively. It's also great to know you're enjoying our AI Agent! 🤩 We appreciate your feedback on the UX and want to ensure we're always improving. We've reached out to you privately to learn more about the specific improvements you'd like to see. Your insights are invaluable in helping us make Gorgias even better! Looking forward to hearing from you! 🚀

Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you for the kind words, Au Vodka team! It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores. We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it! We’re grateful to be part of your journey and look forward to continuing to support your growth.

Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!

Thank you so much for your kind words, Natural Life team! We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well. We truly appreciate your feedback and are grateful to be part of your support journey!

Thank you so much for your thoughtful review, Good Cup Coffee team! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently. It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!

Thank you for sharing your experience! We’re so glad to hear the setup was smooth and that AI Agent has been easy to monitor and scale over time. It’s also great that you’ve been able to expand its coverage confidently. We truly appreciate the continued partnership!

Thank you, Childsplay Clothing team! We’re so glad to hear the AI Agent is handling common questions quickly and clearly and saving your team valuable time. We really appreciate your feedback!

Thank you so much, team Polax! We’re thrilled to hear Gorgias has been such a great investment for your support team. That means a lot to us!

Hello there, Wholesale Supplies Plus team. Thank you for taking the time to share such detailed and honest feedback. We’re very sorry to hear that the experience using Gorgias has not met your expectations. To provide more context, 3rd-party ERP apps typically require custom HTTP integrations, which add complexity. That said, we are continuously working on improvements to enhance stability and overall performance. Our team is also continuing to work on your Yotpo integration request to ensure it is handled thoroughly and with the necessary attention. We’re also sorry if any of our responses seemed to lack clarity or did not fully address your concerns. That is not the standard we aim for, and are doing an internal audit to prepare coaching for the team where necessary. As for your current escalation, we want to clarify that the ticket was not closed and our engineers are actively working on a solution. A follow-up with a detailed explanation was shared with you recently. When it comes to AI Agent, it does require ongoing training, monitoring, and feedback to perform optimally, but we would be more than happy to provide guidance and best practices to help ensure reliable performance. We remain committed to earning back your trust and improving your experience with Gorgias.

Hello Coldest team, We completely understand how frustrating unexpected overage charges can feel, especially when you’re scaling quickly and relying heavily on automation. Our AI Agent is usage-based, and as outlined in the plan details, additional charges apply when usage exceeds the included volume. As your usage approached and surpassed the limit, our team reached out to you multiple times to provide visibility and discuss options to better align your plan with your volume. Given the significant expansion in AI activity on your account, our Customer Success and Billing teams worked to propose an upgrade that would better support your needs and also explored absorbing a portion of the overages as part of a renewal plan. Our goal throughout those conversations was to find a sustainable structure that matched your growth, not to apply pressure, but to ensure your setup remained supported and optimized. We genuinely value the partnership we had and are sad to see you go, though we respect that Gorgias may not be the right fit for your business at this time. If you’d ever like to revisit the conversation, our team remains available and committed to working collaboratively toward a solution that supports your goals.

Hello Livettes Wallpaper Team, Thank you for taking the time to share your feedback. We completely understand how important visibility into AI reasoning is for your workflow. Recently, our team has been managing a higher-than-usual volume of requests, which has led to delays that don’t reflect the level of responsiveness we strive to provide, and we regret that this resulted in a longer wait time for you than expected. We know how critical it is to have clarity and confidence in your AI tools, especially when they directly impact your business operations. I can see that our team has since followed up and escalated this to our engineers to ensure the behavior is improved. They’re actively working on enhancing this functionality, and you’ll be contacted as soon as the update is live. We truly value your partnership and appreciate your patience as we work toward a lasting solution.

Thank you so much, JUNK Brands team! We’re glad to hear Gorgias is helping your team stay lean while handling high-volume requests efficiently. It’s great that the AI Agent is making a real impact. We truly appreciate the recommendation!

Thank you for this review, Lemonade Dolls! We’re so glad to hear Gorgias has become an essential part of your CS workflow. It’s also great to know the AI Agent is learning quickly and helping reduce response times while keeping quality high. We appreciate your feedback!

Thank you, RajaniMD team! We’re so glad to hear Gorgias is helping your team manage support more efficiently across channels. It’s great to know the AI Agent and the helpdesk are making a real impact on response times and customer experience. We truly appreciate your feedback!

Thank you so much for this amazing review! We’re thrilled to hear the onboarding process set you up for success and that Gorgias continues to deliver value for your team. We truly appreciate the recommendation!

Thank you for the thoughtful review! We’re so glad Gorgias is helping you centralize support and scale with confidence. It’s great to hear the AI Agent hand over to agents feel seamless and professional; that’s exactly what we aim for. We truly appreciate the recommendation!

Thank you so much, Eargasm team! We’re thrilled to hear Gorgias has helped boost your team’s productivity over the past year. We truly appreciate the recommendation and your continued trust!

Hi there, Toigo Racing team. Thank you for sharing your experience; we’re sorry it felt frustrating. There were a few points raised here that appear to stem from misunderstandings around trial limitations and feature availability. We’re actively reviewing this with the team to ensure everything is clearly explained and properly investigated. One of our agents will be following up with you directly to clarify the trial functionality, review your setup questions, and make sure you have accurate information moving forward. We appreciate you taking the time to share feedback. It helps us improve both our onboarding clarity and communication.

Hi The Mandir Store team, We’re sorry to see your rating and would genuinely like to understand what led to your experience. We weren’t able to locate any recent support conversations from your account, so if something didn’t work as expected, we’d really appreciate the opportunity to look into it and help. Whether it’s setup, billing, integrations, or general usability, our team is here to assist. If you’re open to it, please reach out to us directly at support@gorgias.com, and we’ll make sure someone reviews your account right away. We value all feedback and would love the chance to improve your experience.

Thank you so much for sharing this! We’re thrilled to hear the transition has made such a meaningful impact on your CX team. It’s especially great to know the AI Agent and Shopping Assistant are driving real value and revenue for your team. We truly appreciate the recommendation and will keep building cool new features!

Thank you so much, Shop Houzz team! We’re glad to hear Gorgias is helping you scale smoothly. We’ll keep working to deliver great functionality at a cost that makes sense as you grow. We really appreciate the support!

Hi there, Book and Bear team. We’re very sorry to hear that your experience felt frustrating, especially during what should have been a simple trial setup. We recognize that the communication you received did not meet the standard we aim to uphold. We have issued your refund, and will be working internally to provide a better experience in the future. We appreciate you giving Gorgias a try and for sharing this feedback. It helps us improve both our billing transparency and the support experience.

Thank you for sharing this, team Archiology! We’re thrilled to hear the AI Agent delivered such a clear, policy-aligned response and earned a 5 star CSAT along the way. It’s great to know it’s saving your team time while keeping the customer experience strong. We truly appreciate the recommendation!

Thank you for being with us since the early days, Annmarie Skin Care team! That means a lot! We’re thrilled to hear the AI Agent is now handling 50%+ of your tickets and delivering strong CSAT results. It’s also great to see how you’ve refined the handoffs and guidance over time. We truly appreciate the recommendation and your partnership!

Thank you so much for the review! We’re so glad to hear the onboarding and launch were smooth and that Gorgias is helping you better meet your customers’ needs. It’s also great to know the AI Agent is helping save time and resources. We’re super excited to keep improving together!

Hello AgeLab.no Team, Thank you for taking the time to share your experience. We’re sorry to hear that your experience has felt frustrating and that our response times did not meet expectations. After reviewing your tickets, I can confirm that our team did respond to your recent inquiries. However, response times were impacted by a temporary surge in ticket volume, and we’re actively working to ensure faster turnaround moving forward. Regarding the features mentioned, some workflows, such as specific filtered views, aren’t currently available in the exact format described, but your feedback has been shared with our Product team. As for currency display, Gorgias reflects the currency configured in your Shopify store, as data is pulled directly from Shopify without conversion. Our team will also reach out to you again directly to ensure you receive any further assistance you may need. We remain committed to improving both our product and your overall support experience. Thank you again for your feedback.

Thanks so much, Big Bold Health! We’re thrilled to hear Gorgias has had such an impact on your support team. We truly appreciate the recommendation!