The Black Stuff
Ireland
Reviews (6)
looks good so far, easy to set up and use. Great support from Domantas. Thanks
Would recommend, works well and developer very responsive.
Support is poor, app is broken as often as it’s functional. And they delete conversational / evaluation posts in their Facebook group (which was only asking customers for their input to help me evaluate) Actions of developers has REALLY put me off Update: I tried my best to use this software - but it was broken as often as it was functional. I manually updated recipes and spent a lot of time trying to add my data. But then figured out that in order to support bundles being sold (who doesn’t bundle their products these days) I would have to go back and recreate everything as a “component”. After manually adding the first recipe, I started on the second and couldn’t copy. I wasn’t going to manually imput every recipe ingredient I have. I emailed support for help. After they didn’t respond within a few days I found their Facebook group and asked for help within it. A couple other customers also started to give their (not so glowing) feedback on how it works, at which point they immediately deleted the post. Their comment below is more BS - clearly they don’t know how to look after customers. Run!
Developer reply ·
To anyone looking at this review, it's important to note that this customer indicated to our support team that they would be giving us poor ratings in retaliation for an inflammatory comment being removed from a Facebook group, and this is not a fair or accurate review of our product and our service. "Admins deleting posts like my last one asking for advice from customers will 100% lead to negative 1 star reviews from me accross[sic] the board." As we have discussed with you via support, we're really sorry you had a rocky start with your trial period - for the couple of days that you were trialing our product, we had some server issues that have now been fully resolved. We were fully in communication with our customers about how the fixes were progressing, which was as much as we could do in this situation. Our small technical issue is far from representative of our product's quality - we have been in business serving small makers for 12 years now and have many happy customers.
They dont seem to be actively working on this app, it has limitations in that customers cant add products to their subsciption. And if I do it manually I cannot add it at the subsciption discount price. They do not seem to care about improving this app. I would look elsewhere if I were you.I've been using it for 8 months and nothing has improved.
Developer reply ·
Thank you for your review. Feedback like yours is very important to our team and helps us align our priorities with our merchant's needs. I can assure you we are actively working to add new features in the near future. I hope we can improve your experience going forward. Thanks again for taking the time to write in!
Great functionality at a reasonable price. The developer of this app was very helpful in helping me implement it as my theme had some stuff that got in the way of it. Would highly recommend it.
I am very happy with ShipHero. It's an excellent service - customer service and onboarding have been superb. Pricing is also very competitive. Highly recommend.
Developer reply ·
Hi there - thanks so much for letting us know that ShipHero has been working for you! We're happy you're here and we look forward to even more success together.
