Nashoba Valley Winery, Distillery and Brewery

Below is my first review. However, I can no longer access the platform and customer support is of no help. Spent an hour waiting for a resolution without success. The agent said he would email my reports and work on a resolution with tech. Unfortunately, he never followed through so I had to manually create the reports I needed. I am being kind with my new 3 stars only because when it worked, it did make my sales tax reporting easier. Time to look for another report app. A Game-Changer for Wine Sales Reporting! Report Pundit has been a lifesaver for my business! As a winery, keeping track of wine sales to each state is critical for compliance and business analysis. Report Pundit makes it incredibly easy to create custom reports tailored to my specific needs. The ability to pull detailed data and organize it in a clear, actionable way has streamlined my operations and saved me countless hours. The flexibility of the reporting tools is unmatched, and the support team has been fantastic whenever I needed guidance. Thank you, Report Pundit, for providing such a powerful tool that truly understands the needs of businesses like mine. Highly recommend it to anyone who values robust reporting and excellent service!

Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was told to delete the benefit and add a new one but that still did not work. Such a waste of time. What is the purpose of a loyalty program if the customers cannot get any benefits. Now I want to download my customers with points so that I can add their points to a different program but there does not appear to be any download capabilities or print reports. Stay away. Over an hour on a chat with Jel and the results are that I am completely screwed.