Distinctive Coins
United States
Reviews (2)
I have requested support 3 times with no response. This app has crashed twice on my store. It remains disabled and yet I continue to pay. There has been absolutely no communication with me so far.
Developer reply ·
Hi, we're truly sorry, and you're right to be upset. Three unanswered support requests is a failure on our side, full stop. We've reviewed how your messages were missed and have fixed the gap so this can't happen again. We'd like to resolve this properly and quickly: Our live chat support is available directly inside the app, or you can reach us at live support, and we'll respond the same day, investigate the crashes on your store, and stay with you until everything is working. We'd welcome the chance to make this right. PriceMate Team
Just got off the phone with their support and it was a pleasant experience. All my questions were answered and our issue is being resolved. It was a huge concern for us and I am very happy they are taking the time to fix our issue on hundreds, if not thousands of images went missing in Shopify and the person I spoke with was able to easily come up with a sloution.
