Elfbeads

The best session replay app I have tried This app is an amazing value for the money. It is reliable, easy to use, and very rich in functionality. The session replays are clear, easy to view, and the quality is excellent. I found it much better than Lucky Orange for our needs, and it is dramatically more affordable. They may be the new kid on the block, but the app already feels polished and very useful. Highly recommended.

convenient, but a bit complicated

I had a hard time setting things up at first and was honestly pretty frustrated. Support didn’t go great in the beginning. But then Yonan from their team stepped in and really helped me out. Super patient and actually solved the issues I was stuck on. The best part: the app does work. It’s capturing emails like it says it will. I’m still waiting to see how well those leads convert, but this is a separate thing. Appreciate the follow-through and support that got me back on track.

Good tool for user sessions replay. I have two complains: 1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like) 2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.