Maziply Toys

We currently pay for the Plus Plan. This app simplifies many things and allows you to update Metafields in bulk, which I'm surprised is not part of Shopify's normal routine. I hope to see a few little things added, such as CTRL & Up/Down arrow working the same as a regular spreadsheet. I have recently had issues with speed. When I reached out, they said they have been a victim of their own success and were in the process of upgrading their servers to support their increased amount of business. I can confirm that speeds are back to how they used to be, which is good. App has a lot of potentials as they grow and tweak things. As an update, more recently, there have been quite a few errors. Now it just simply doesn't add the correct information. It only pushes part of the provided info and the rest doesn't work. This is forcing me to start searching for an alternative solution. (Update - This issue has also been corrected). I would suggest that they should test updates before pushing to a live status in the future.

At first look, I was excited about this app. Unfortunately, there have been issues. First, the migration of our loyalty list did not work and they told me I didn't do it. (I did, it said it was in progress and that it would take time, but it never happened). Then they said they would do it for me so I sent them the list. It took them days to get around to it, while I had to tell customers their points were temporarily unavailable. When they finally did get it done, they applied the total earned points over all time as the available points, exposing our company to significant potential losses. They said they're going to fix it, but I'm helpless unless I choose to just abandon this app, which I'm about an hour away from doing unless they get this fixed. As of my experience so far, I would caution anyone considering this app. I may change my opinion over time and if they get this resolved right away, but this could cost our company significantly.