nrStellar
United States
Reviews (5)
Really excellent app, with a super responsive developer team. It's a newer app, so there's been a few minor (not at all deal-breaking) bugs that I've encountered, but the developer team has been super quick to fix all the minor issues I've ran into, as well as implementing several feature requests I've made. The Dori chatbot is pretty smart, and the app's capability to add info to its knowledge-base and FAQ is pretty robust. I was initially worried because my products are pretty technical (I sell VERY niche hobby products in a VERY niche hobby), but after giving it enough data in its knowledge-base it actually answers questions about my products quite well -- maybe not AS good as me, the store owner, but honestly better than I'd expect most humans to answer questions even if trained. Also you can get the bot fully configured and do test conversations on it without adding it to your live store. So no need to launch the bot until you think it's 100% ready, which I appreciate. Editing to add, as my original review was left after just a week of use (it is now 4.5 months later): Still very pleased with this app. Their dev team continues to impress.
Developer reply ·
Thank you so much for this thoughtful review! It means a lot to us, especially the part about Dori handling your technical products well. Niche hobbies with specific terminology are exactly the kind of challenge we love solving. You're absolutely right that we are still new and smoothing things out. I really appreciate your patience with those minor bugs and your detailed feature suggestions, they are genuinely helping us build a better product for everyone. That goal of getting the AI smart and close to 'store owner quality' is exactly what drives us. Thanks again for trusting us with your business, and please keep those requests coming! Yasin, Co-founder
If you're looking at this app, you'll likely end up needing to pay at least for their $20/mo "Growth" plan to get the features you're looking for. But those features are pretty solid. The replay feature lets you see exactly what your website visitor saw, where their mouse was, and what events happened (clicked links, viewed products, add to cart, etc). It tracks customers across subsequent visits, too. And their support team is excellent. This is the second app from this developer that I have installed, and their support team has always been great to interact with. If I had two critiques to give, it would be: 1. I wish they had a tier equivalent to the "Growth" plan but with fewer sessions per month at a lower cost. For brand new stores like mine, $20/mo is steep. I'd happily pay $10/mo for 1000 sessions instead of 3500. 2. They really ought to have a video demonstration or something showcasing the features on this app store page. It's much more feature-rich than the app store page lets on.
Originally rated this app 3 stars after encountering a limitation that I felt was a show-stopper for me, despite this otherwise being quite a good app. But since then, their support team has reached out and offered solutions and personalized assistance that has been great. Really impressed, so I'm upping my review to five stars.
Developer reply ·
Thank you so much for taking the time to update your review! We’re really grateful to hear that our support team was able to help turn things around for you and earn that 5-star rating, which means a lot to us. We know Easify Product Options isn’t perfect and has its limitations. That’s why we try our best to step in with solutions whenever we can. It’s great to know the assistance we offered worked for you, and we hope it’s making things easier on your end! Our support team is always around if you need us, whether it’s a quick question or help with setup, feel free to reach out through the in-app live chat whenever you’d like. If you ever have any thoughts or suggestions about how we could improve Easify, we’d be happy to hear them. We’re working on new features every month, and ideas from users like you often help us figure out what’s most useful. We just want to keep making the app better for everyone. Thanks again for your kind words and for giving us a chance! Best regards, Easify Team.
Really nice app. Not *quite* fully finished yet, but I've seen major progress made in the ~month that I've had it installed and the current version does everything I want it to. Live chat support is also wonderful and very helpful. Their documentation is good, too.
Developer reply ·
Thank you for your thoughtful feedback! 💙 We’re glad to hear the app already meets your needs and that you’ve noticed the progress we’ve made in the past month. Our team is continuously improving, and your input motivates us to move even faster. 🚀 We’re also happy to know live chat and documentation have been helpful along the way!
