ONTAP Products
Australia
Reviews (3)
Team is very responsive when support is required.
Developer reply ·
Thank you for the kind words and shout-out, Team ONTAP Products Super excited and happy to have you onboard :) Please feel free to reach out to us if you need help with inventory planning or management. Cheers, Team Prediko
Support was very helpful and responsive
Developer reply ·
Thank you for your feedback! We're glad to hear that our support team was helpful and responsive. If you have any other questions or need assistance in the future, we’re always here to help!
If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.
