ShipBob Fulfillment
by ShipBob · launched
View in Shopify App Store ↗Reviews (285)
Repeated warehouse failures, lost sales and no accountability I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable.
Shipbob has horrible customer service, they take forever to respond and then run you in circles without resolution. They also use way too many low cost shippers that overcharge, fail to deliver products and then don't return them to the warehouse after so you pay for a shipment that doesn't occur and then lose the product too. They recently had a warehouse fire and virtually zero communication about the situation; whether products were damaged or destroyed or to proceed with getting customers orders filled. Find another company.
We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had. ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage. Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date. ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused. The lack of urgency, accountability and communication has been extremely disappointing.
BEWARE! We started fulfilling through ShipBob in October 2025 and it has been the worst decision we have made since launching the business. One of the carriers that was included in the ship-option was Amazon Shipping. ShipBob has shipped so many (at least 50%) of our orders via Amazon Shipping and it has been an absolute nightmare! All of our inventory is at ShipBob's FC in Las Vegas and all ordered shipped through Amazon Shipping initially travel to San Bernandino, CA. Most orders sit in San Bernandino for a few days without any updates. That is the case even if the shipping address is southern California. For East Coast shipping addresses, they eventually start moving east (that's if they ever start moving). Even if the final destination is Texas, Amazon will move the packages to Alabama or Tennessee. The packages will then sit there for another few days. In the meantime, customers are furious that Amazon either provides no updates or they never deliver. We then reach out to ShipBob for answers except ShipBob never escalates the issues to Amazon for updates. After weeks of complaining to ShipBob and asking them to remove Amazon Shipping from our carriers list, they finally respond and suggest a new rate sheet that will literally cost us 22.47% more to exclude Amazon from the list. We are speechless! This was the response after ShipBob actively pushed us out for several weeks while we were dealing with customer complaints and having to ship replacement units at our own expense (because ShipBob has a 30-45 day window you have to wait for before you become eligible to file a claim). We are scaling quickly and ShipBob has done a good job losing the opportunity to build a long term relationship with us. p.s. Good luck trying to reach the salesperson at ShipBob for support. They disappear once you sign up with them.
I would not recommend Shipbob to my worse enemies. We are a small company currently growing and the amount of issues we have to deal with makes zero sense. We are calling support EVERY WEEK to handle issues made by them. They don't care and repeat the same mistakes. Even though customer service is very kind, I am starting to recognize their voices from calling so often. They make mistakes with deliveries, with packing, they break my items and don't tell me, they ship broken items, etc. As a business owner, you want to trust who is handling your product. Shipbob is not trustworthy.
Suproteek was excellent and has a calm, thorough nature!
The ShipBob onboarding process was a pleasant experience. Suproteek did a fantastic job walking me through everything and confirming along the way that I understood all aspects of the onboarding process. His support was top-notch. Great team to work with!
Suproteek Mukherjee was a phenomenal help through the integration of ShipBob to Shopify. I am thoroughly pleased and hope everyone can experience what I have with him.
The implementation process was made very clear and easy through my representative Suproteek. He answered all my questions and was very patient with me. I am very likely to recommend Shipbob to someone else because of the simple and helpful onboarding process!
Suproteek IS THE BEST!! He helped me throughout the entire set up. I love shipbob!
Great Experience working with ShipBob and Suproteek. Suproteek helped us every step of the way. Very detail oriented!
Very helpful, quick turnaround in emails, went on many calls to resolve problems we had.
Suproteek was very nice to work with, always available and answering all my questions!
Thanks to Ritesh from the support team, we’ve been able to smoothly run our business—even from the other side of the globe. I just wanted to express my appreciation for all the help we’ve received. We recently switched over from another provider to ShipBob, and we’re very satisfied so far—great pricing and excellent scalability. While the dashboard can be a bit unstable at times, I’m hopeful it will continue to improve and evolve!
Great service - Suproteek was friendly and helpful to work with.
Suproteek has been fantastic in helping me guide through the implementation process. Everything was clearly explained and we had no issues getting the full ShipBob implementation set up in a timely manner.
Suproteek was very helpful to make sure everything was integrated successfully. It was a seamless and stress free experience!
Shipbob Fulfillment is an excellent app and company. The customer service is exceptional and they make the process extremely efficient, user-friendly and manageable. Highly recommend!
Manas was a pleasure to work with.. The onboarding process and shopify integration was a breeze thanks to him. He was super knowledgeable and helpful!
Dealing with ShipBob has been incredibly stressful for me. It feels like there's always one problem after another, and their chat support hasn’t been helpful at all. The support team often seems unprepared to address issues effectively, which only adds to the frustration.
It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.
Developer reply ·
I'm really sorry to hear about your experience — this isn’t the level of service we aim to provide. I completely understand your frustration with the delays and lost packages. We're prioritizing your inventory transfer and escalating your feedback internally. If you're open to it, I'd love to connect and see if there's anything we can do to make this right. Thank you for bringing this to our attention. - Karley
Animesh did an excellent job onboarding my company BUNNYBLAST Pre-workout to shipbob with my website. Thank you for your quality work Animesh, it made the launch of BUNNYBLAST easy and quick. I'm thankful to have had you help me! Best, Farah Sheikh
Everything went smooth. Suproteek is very knowledgable on the onboarding and implementation process. We understand everything as easy as possible. No issues at all in terms of communication and instructions.
Great app, really helpful and responsive onboarding and support!
seamless and easy to set up. Manas has been fantastic.
I truly appreciate how effortlessly ShipBob handles the entire process. Collaborating with Manas Kakkar was an absolute delight—his expertise and guidance gave me complete confidence that our orders were in excellent hands. Thank you for your exceptional service!
Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.
I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary. The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another. On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated. After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done. I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.
Very beautiful experience and the instructor was very professional and informative on all the questions i asked. The integration was a wonderful experience with my instructor (Manas)
Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.
I've having such a good experience with ShipBob, the whole team has been amazing to work with and made our bran launch extremely easy. Manas Kakkar took extra time out of his day to hop on a call with us and help us with some last minute details before launch. Highly recommend fulfilling all your order through them. Great job team.
I had the best experience, everyone was so helpful. Can't recommend ShipBob enough!
The integration was seamless. Suproteek was super helpful in connecting the apps, and making sure everything worked properly
Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues
Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase. Overall very happy :)
Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.
Very friendly app to use and to install - great support from Shipbob
Manas rocks and my interaction with the ShipBob team has been stellar.
The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.
Manas Kakkar was a great help, grateful for his assistance.
Very easy integration with an amazing support staff helped us launch our store seamlessly
From start to finish everything has been mostly smooth, the onboarding process was easy and the operating system is easy to use. So far so good!
Amazing experience! Detailed onboarding, fallowing every step of the process - from integration to going over every step on the dashboard. Support is great as well. People are always there to help you and answer your question. Certainly the best 3PL solution on the market.
Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!
I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.
Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit). However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers. We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment
They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it. And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later. This was resolved 14 days later, and money credited to my shipbob account. Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did. Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts. Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels. I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.
