The Additude Shop

My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.

We are still new to using this app, but the one thing that i really like is the customer support. They're always available, even at 3AM to answer my questions via the Chat option. There are a couple of things that i would like to see improvement in the future such as allowing customers to pick their BOGO items rather than giving them just one suggested option at checkout. Overall, I really like this app and i look forward to more features in the future.