Satvic Foods
India
Reviews (7)
I installed it twice, and both times, I faced a similar issue! I integrated my Instagram account here and wanted to present those videos under the product page, at a particular location. However, this app only lets you configure either at the top or at the bottom. I am not too pleased with the support. If they can help me with the configuration, I might install the app back!
Developer reply ·
We apologize for any inconvenience caused by our app and would be happy to assist you with configuring your video gallery at a specific location. Our support team has tried reaching out to you multiple times. Please let us know how we can help. We value your satisfaction and appreciate your patience. We are looking forward to your reply.
Such a complex application! The support team simply replies to talk with them over a WhatsApp number. Do not recommend it to anyone who has no technical expertise. The user interface is horrendous. Very difficult to navigate and actually understand what you are setting up. Descriptions in English are poorly written. ---- No, the team did not provide any kind of call support. Instead, they sent a WhatsApp Audio Message explaining why they want their customers to get on a call with them. I understand that it saves THEIR time but what about the dashboard? Are they going to make to better for small merchants? --- One more thing -- they ask us to get on a call! We are a team of females who are working from the comfort of our homes. How can they expect us to get on calls with strangers? How come they cannot make it easier for us who do not have expertise? We have not seen such poor support here on Shopify in a long-long time!
Developer reply ·
We tried to provide call support. What else you expect. Call we can share everything super fast and safe time of both. But in that also some has issue. We understand ur time so said call. Given number for calling. U could have siad that I am not comfortable in call. We thought it will save your time. No problem. Sometimes 1 rating help us improve us. Thanks.
Simply fantastic. Their support system is top-class!!! Chris from the support team went up and beyond to resolve our query.
I am using this application for the last one month and have been highly impressed with the features it offers. The WhatsApp chat works well and if you have any issues then Rahul from the support team will go up and beyond to make sure that the issues are rectified. I haven't used the paid version of the tool yet, but am pretty sure that it would be just as good as the free one! Great team and great application to have on your store.
Developer reply ·
Thank you for your review. 😊
Avada has one of the finest customer support that you could find anywhere in the Shopify app world. Daisy from the team went up and beyond to make sure that all the queries are resolved on time. I personally recommend Avada for your store.
Developer reply ·
Hello, We are so sorry for the unhappy experience that you have had with our app and service. We have sent you a follow-up email. Please check your mailbox to get our update. We hope to have more chances to discuss things further and help you solve all issues. We much appreciate your collaboration! Daisy from AVADA team
DO NOT USE THIS THEME!!! I installed this application in my recently opened store and it completely ruined my codes. The title and meta tags completely disappeared as I learned that the application has compromised most of my liquid files. After learning that this application has ruined my SERP, I decided to uninstall it. Little did I know that the code left several (when I say several, I am not kidding) codes in so many places! I am not a developer, but I somehow know how to identify the alien codes in the theme file! I removed most of the residual codes, but the problem persisted! I contacted the support team (which somehow was helpful) to rectify the issue. Their support executive Hana got on a Skype chat with me along with their developer, who removed the codes manually! Even then the problem remained! I then had to go back to my backup theme to make sure that there are no override codes in the theme.liquid file. Simply terrible! I will repeat, do not install this application. The only reason I am this calm is because of Hana and her support! The two stars that I have submitted here are for Hana only!
Developer reply ·
Latest Update Hi Satvic Foods team, We haven't heard from you since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ----------------- Hi Satvic Foods, We are so sorry for your unexpected experience with our app. Just checked and found you have other SEO integrations, which might make it hard for things in our hands completely. However, thanks to the detail you provide, our app has improved a lot with many powerful features. We hope to win you back and you have the chance to experience it. SEO is a long journey, things will be out of control sometime, just give us a chance to grow and make SEO better and better for you in the long run. We've sent you an email with more details, please kindly check out your email inbox, so that we could make things right for you as well as other users. Our team is waiting for your reply. Thank you!
This review is for everyone who is starting out and for all those service providers who wish to make a better place for the merchants who have just started out. We were looking for some Shopify application that could help us with browser notifications. Something that won't cost us that much (as a startup, cost always remains a huge issue) and something which is easy to integrate and manage. Something that has a good support team!! We looked for several and the name, PushOwl always popped up! We installed it and the integration was pretty smooth. Within seconds notifications were popping up. I was also notified that since we were a startup, the company had upgraded us to a business account!! This is what makes a different. This shows that PushOwl is not here to make money, but to win the hearts. I also had a word with Lucio from Brazil. My man knows the tools inside out and even shared several links with me to read that will surely help us with our business. I hope more customer support guys are like Lucio. I hope more sellers are like PushOwl. Thank you :)
