Honeydew Intimates

There aren’t enough amazing things I could say about this app except to say that I don’t know how we would run our site (over 7800 items) without it. This app is the number one most used app on our site and is an amazing timesaver when it comes to managing our products. The power and capabilities that it has is unparalleled when it comes to both batch editing and automatic product management. This is truly an admin’s dream app. We recently went through a rebrand and our site structure, theme structure and metadata definitions changed as part of the rebrand to make our site more user friendly. This app allowed us to do batch updates using complex logic and filtering and reduced the need to do manual updating of product information to the absolute minimally required level. Its true power lies in its ability to handle all aspects of a product including variants. Many apps that I tried before will let you change some product data or some variant data but this app does it all. I can filter based on product data and update variant data based on both the the product data and the variant data. Recently, they added the ability to create code snippets that allow for even more powerful updates. An example of how we used it is was when we implemented combined listings. We realized that reviews needed to be groups and we switched to a reviews platform that allows grouping reviews. Their requirement is that groups are done by tagging products and selecting the tag as a group. Using Ablestar, we were able to create a snippet that automatically added a tag to each product based on metadata that already contained our product hierarchy. It took less than 5 minutes to update the entire product database and all the products were tagged. Another powerful feature is the tech support. They have been amazing in providing support and advise on how to achieve some of the more complex edits that we require and have been a real time saver. I highly recommend this product to anyone who runs a complex site with a large number of products.

We've been using this app for a couple of years and it has performed relatively great for us but lately their service (servers) keep on dropping - the current outage is more than 48 hours - which means that none of our collection pages are coming up and since all of our collection pages are setup using this app, our site is essentially down whenever their server goes down. That, to me, is a problem especially during a holiday sales season. Not being able to count of quick resolution of issues and not having a backup (their app code should be able to revert if it can't connect to their servers) is a problem considering the marketing activities and expenditure that we put in place weeks in advance. Additionally, their systems do not send emails or alerts when their system is down so the only way to know about these issues is to constantly check the status of your site (and specifically the collection pages) or via customers sending us messages that the site isn't showing any products (what happened this past labor day weekend). I really like the app and its capabilities but they have to do more work around stability of their servers and proactive alerting to their customers when their systems go down.

Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.

Been using the app for a while now. It makes many of the time consuming tasks much easier and works well. Highly recommended.