HRH Equestrian
Canada
Reviews (2)
I installed the app on Nov 21 and after trying to set it up and even messaging the support team, I was told what I wanted to do was not possible. Uninstalled it on Nov 24 - with 3-day-free-trial period, and to my big surprise, got charged for it on my Shopify bill this morning. I just emailed support - I hope they reimburse me. This is an extra charge I was not planning in this Covid/Christmas time when every cent is important.
Developer reply ·
Hi Catherine, sorry about that. Indeed, our app makes a charge 72 hours (3 days) after the app is installed, once the free trial starts (when you select a plan and approve the charge). From what I see, you've installed and have approved the charge on November 18th and have uninstalled on 24th (https://gyazo.com/7df67181c9a8e44ce4e118675d50f16c) The only way for me to process a refund is if the app is still installed. Otherwise Shopify doesn't allow me to do so. As I can see, the app is uninstalled now. You can either re-install the app and I process the refund or contact Shopify Billing to open a refund request. Si vous voulez, je peux faire les démarches pour vous auprès de Shopify pour que vous vous fassiez rembourser. J'apprécierais en retour que vous supprimiez votre avis sur cette page. Merci et désolé, encore une fois. - Derek
As a customer I love to get reward points when I shop, so it was only natural to offer the same to my customers. My only problem is, I can't get it to work. Whenever I hit 'SAVE', i get a white screen with a loading sign that turns and turns forever. It freezes my browser, I have to refresh, and it erases all the changes I made. I contacted support, they told me I might have automatically signed off. So I signed off voluntarily, signed in again, still the same thing. I just lost 2 hours translating everything to get my page in French, and its stuck on loading... Its very infuriating :( Anyone knows how to fix this ? Thanks !
Developer reply ·
[UPDATE JULY 21, 2020] We have now released auto-translation of all front end fields for 7 languages. And, also made other enhancements to the language feature. My name is Akash Malik. I am the founder of Apps Mav. I totally agree and understand your frustration. First of all my sincere apologies. Solution: We will hire a high-quality french translator at our cost and translate and also do a detailed test for you to ensure both you and your customers get an awesome experience when engaging with our app. I have emailed you as well. Stay Safe And Regards Akash
