Gratisfaction
by Maverick Mav Pty Limited · launched
View in Shopify App Store ↗Reviews (45)
Not recommended at all. Their pricing strategy is unreasonable, and they repeatedly block users while pushing for upgrades. Once you reach a certain user count, the app becomes unusable unless you overpay. You end up being charged without receiving the service.
Developer reply ·
Dear customer, Whilst we respect your comments, we'd like to respectfully say that 1. We do not block users. Kindly check again. 2. Re pricing- App developers have varying pricing model- And as long as it is transparently published, which we have, customers can make an informed decision. Additionally, customers like the fact that we don't paywall features. All of our plans including the free plan, come with all the features included (except footer credit removal , which is an add-on option in all the plans) - So from day one every customer receives all the features. Secondly, as mentioned earlier, some app developers charge based on number of orders per month, others as a combination of paywall add-on features + number of orders per month. We do it based on the number of users. And we have shown our pricing transparently and there is zero hidden cost. We wish you well. Regards The Apps Mav team
BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!
Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.
I uninstalled the app, closed my account and they still keep charging me
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
We have been using this app for a few years now. Tonight I recieved some excellent customer service. Initially it was chat but wee stepped into a zoom meeting and agent spent some time with me helping me not only tweak my settings but also showing me some new features. Thank you very much for you support . i highly recomened this app
What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app. Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing. The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD. Thanks again to the MAV TEAM!
This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.
Developer reply ·
Dear customer, Akash here - founder of apps mav- the developers of Gratisfaction app. I am disappointed to see your review after having been in personal contact with you. Additionally, the points you have mentioned are incorrect and I am clarifying here both for you and the readers of the review - Your pricing has remained the same for 4 years and we did write to you confirming the same price for your renewal as well. In fact all the enhancements that we have made have all been included free at no cost for both existing and new customers. - Returns – both partial and full refunds are reflected correctly in deductions of points. I can assure you this feature works absolutely fine. I have looked at your account and did not find any ticket raised by you informing us of any issues with refund deductions. - I apologize that you find the system hard to navigate- If you had sent us an email, we would have done a personalized video for you- Both my team and I have in the past done personalized videos for our customers when they have informed us of any difficulties they are facing . We also have a free 1 on 1 training call that you are able to book as per your convenience. - We bring lots of enhancements to our apps- The email you are referring to was an enhancement and we did inform you about this email and how to configure/ pause it . We have received very positive reviews for this email from thousands of our customers and our internal analysis has shown an uptick in sales for customers who have configured this email. - We never push for upgrades- Its totally upto you. - POS- yes we do not have the integration. And, we have never claimed to have one. That said, we are working on brining this for our customers- Again , this will be included at no extra cost. I would be happy to call and take you through all the features and many more enhancements to come. I can assure you and the readers, that our single mission is to make you, our customers successful. Gratisfaction is becoming an app that will support our customers’ business through various stages and lifecycle. It is becoming much more than a loyalty app- It is already helping our customers run giveaways, contests and promotions. And, I personally look after our long standing customers when they have any issues – Just like intervened and directly liaised with you I thank you for being our valued customer Regards Akash
Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.
Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.
Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.
Their support is stellar, They will go above and beyond to make sure you set and ready to go. The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.
I like this app, it's easy to set up and quite straightforward. I'm excited about new features in the near future. Customer support has also been extremely helpful and I appreciate that. I'm not rating 5 stars though because I wish their knowledge base and FAQs were more complete and that they provided user documentation.
Developer reply ·
Dear customer, Thanks for the feedback. We've recently added many new features and also enhanced existing features- So we are currently working on producing a lot of content. We are aiming to make Gratisfaction a full marketing app that will help our customers with their entire sales funnel. With best wishes Apps Mav team
I love this app! ive been using it since I opened my website in 2020! and I love it..I would recommend this to other business and also my customers love it as well. and they have excellent customer service...very helpful.
The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.
Super application! Nombreuses fonctionnalités géniales! Service client réactif et disponible! Merci beaucoup!
I've been a long time customer of gratification since my old WordPress site, nothing is too much trouble for them and they helped me with lots of things that I was unable to do because I'm not very confident with techy stuff. They are very speedy with customer support, I'm a very happy customer it was a no brainer I carried on using them with my new shopify store
I am very impressed with this app. It can do everything that we wanted it to do including integration with LOOX. The configuration is quite simple once you figure it out. The odd time that I struggled with something, I reached out to the customer service team and my questions were answered immediately! The customer service is simply outstanding! Great app and great service, a winning combination for us!
The support for this app is amazing. It's easy to use, but I had a few questions and they were answered instantly and effectively! Praveen even recommended ways for me to get more out of the app than I had discovered on my own. I Would highly recommend!
This is a highly versatile app that I leverage for many unique programs on my website. I have been using the app for well over a year and on the rare occasions that I need tech support, they are super fast, efficient, and extremely pleasant to work with. I highly recommend! Special shout-out to Praveen for always being quick to respond and walk me through any issue I have!
I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website - the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion - there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.
Developer reply ·
Hi there My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required. At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities. 1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you. 2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you. 3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature' 4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app. I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product. Stay Safe And Regards Akash
The App was recently installed with great features. Customer service has been extremely amazing and helpful.
Super spammy to my customers. Attracts spam bots forcing you to upgrade to the paid program in order to delete them.
Developer reply ·
Hi there My name is Akash Malik. I am the founder of Apps Mav. As I had personally written to you when you first wrote to us , I'd like to once again assure you and the readers of this review that we do not engage in any such practice. On the contrary, we have multiple anti-cheat and anti-spam algorithms running to ensure genuine participation including for e.g. to block invalid/fake email addresses, captcha, etc. . And we regularly update these algorithms. We treat privacy seriously. Further the app also has a bulk user delete feature to help you delete any number of users that you'd like to remove easily and quickly. TBH, It's quite hurtful to see such a statement :-(( I'd like to welcome you again and assure you that our team is here to support and stand behind the product. I believe that the number of features our app has will pleasantly surprise you and help you achieve many of your business goals. So please give us a try! I assure all our customers of our support, privacy and commitment to the product. Stay Safe And Regards Akash
I just started using this app so we will see how it goes, but I'm very excited! Customer service has been very kind and helpful, and the app seems very user friendly! Thank you!
Like this app for prompt customer service. The app has all cool features to bring shoppers in multiple ways. I am new and will give insights on those features later down the road.
This app is great! I tried more than 3 referral apps, but none of them goes through the extreme detail that Gratisfaction does. Not only that, but their customer support is extremely good!
Totally love this app and the support they provide was excellent. It's very easy to use and my customers are enjoying it too.
Great Rewards App! Was able to install easily, which is key for us since we are not techy types. Widgets appear well and are being used by frequent buyers. Contacting their support is easy when they are online - very responsive. So far so good!
This app is fantastic and the customer service has gone above and beyond to help me set it up on my website. I would highly recommend giving it a try, you will not be disappointed!
As a customer I love to get reward points when I shop, so it was only natural to offer the same to my customers. My only problem is, I can't get it to work. Whenever I hit 'SAVE', i get a white screen with a loading sign that turns and turns forever. It freezes my browser, I have to refresh, and it erases all the changes I made. I contacted support, they told me I might have automatically signed off. So I signed off voluntarily, signed in again, still the same thing. I just lost 2 hours translating everything to get my page in French, and its stuck on loading... Its very infuriating :( Anyone knows how to fix this ? Thanks !
Developer reply ·
[UPDATE JULY 21, 2020] We have now released auto-translation of all front end fields for 7 languages. And, also made other enhancements to the language feature. My name is Akash Malik. I am the founder of Apps Mav. I totally agree and understand your frustration. First of all my sincere apologies. Solution: We will hire a high-quality french translator at our cost and translate and also do a detailed test for you to ensure both you and your customers get an awesome experience when engaging with our app. I have emailed you as well. Stay Safe And Regards Akash
We have been using Gratisfaction for a few months now. It has been working great and our customers love it. It is highly customizable to fit our needs. I was able to chat with their support team today for the first time, and let me say that they were extremely helpful. They were able to answer my questions and inform me of things they are currently working on which will help with my issue. Very exciting and superb customer service!
This app is easy to install, it can be translated, and this is a huge thumbs up! The free plan is generous for beginners like me, and if everything is going to work well, I will surely change for the other plan.
I am just starting to use this app, and am loving it thus far! Customer service is amazing and beyond helpful! I can't wait to finish getting this set up to be able to share it with my customers!! They are going to love this new feature I am adding to my shop!! There are so many great features and options to utilize. Easy to set up as well!!
This app is really easy to install and customize. There are so many options for the customers to choose from to earn points which gives them a great incentive to buy again and again. The customer service is really great and answers were prompt and really helpful. I am very satisfied.
Aside from being the best rewards app I've tried - and I've tried all of them, they provided me with excellent customer service. Fast responses to my questions and they will jump through hoops to keep you happy. They have a live chat system within the app for instant responses. A++++ More features are coming too I believe. Can't ask for a better app.
I haven't used it long but it seems super easy to use and great customer service so far. I'm using the free plan
Love this app! Lots of options, easy to use, and very good customer service. Thank you for your help!
This app is truly amazing! I love being able to offer customers the chance to get discounts as well as earning points to get set dollar amounts off of future purchases. I feel the price of the app is very fair, plus they offer a free version too while you are still growing your business. Spoke with Praveen to ask a question and he was happy to help me out and sent over links and everything to make it easier to learn. I am absolutely LOVING this app so far.
I downloaded this app & I'm very excited to use it, I spoke to Praveen from customer support, he was extremely helpful and professional, answered all my questions. Will update my review later when I use the full features.
This app is so great. It is very easy to set up. and works so well with Shopify. I can't wait to see what the future brings for this company
This app seems to be really, really good, lots of advantages to growing your business. Praveen was very helpful and walked me through tabs I was unsure about. But the overall app seems very user-friendly. I can't wait to see the results, which are very measurable. Great work! :)
The app is so easy to set up and install! There are plenty of customizations to fit my stores loyalty program needs and the app team is so quick and friendly to respond to any questions! I would highly recommend!
We're using this app for Wicked Good with great results. It's easy to install and perfect for rewarding loyal customers. If you sell on ETSY, this is a must-have app. It rewards customers for orders placed on Etsy with points they can redeem in your Shopify. How cool is that? www.wicked-good.co Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood
Super Easy, Super Affordable, Super Flexible, they are quick to respond to questions and help setup. It has been my best experience on the App Store. I highly recommend giving this a try.
