My Good Protective Sis
United States
Reviews (3)
Love the simplicity of this app and the easy set up. This app does exactly what we need it do and we're glad.
Developer reply ·
Glad you love our app, and thanks for the 5-stars! Feel free to reach out to us anytime if you have any questions or if we can help along the way. 😊Best wishes, Kevin
Its been 48 hours since we reached out for assistance. We received an initial response telling us they do not support the deletion of rewards. We informed the rep the reward was created in error and that we wanted it removed to make room for other rewards, but no response. Beautiful software and seamless integration, but the reward tier prices coupled with the lack of customer support equals red flags. Other 1 star reviews say the same thing.***UPDATE*** The developer has responded. We reached out a second time (with screenshots) and still no response. We'd prefer having rewards we can actually use and/or modify if need be. Again, beautiful software and seamless integration, but this does not seem to fit what we need at this time.
Developer reply ·
Sorry for any confusion. If a reward is turned off, it won't be counted towards the number of rewards allowed by a plan so no worries. I checked our support system and found that we received one offline message from you and my colleague replied it within 8 hours. I'm not sure if you sent us an earlier message but somehow we didn't receive it. Sorry for any delay and please let us know if there is anything else we can help.
Lorraine, the Referral Candy representative, went above and beyond to honor a promotion I was offered, even though that particular promotion was no longer offered. So far, the application has been easy to use. Customer support is superb. Will be recommending to others.
Developer reply ·
So glad I was able to help. Please write back if you need anything. -- Lorraine G.
