Embr Labs
United States
Reviews (5)
Possibly the fastest, most to-the-point customer support I've ever experienced. I don't think I've ever had to wait more than a few minutes for a response from a live person, and so far, I've been able to get what I needed right then and there (no need for email follow-up), whether that's a helpful screenshot or a little bit of custom code. Shout out to Dovydas and Sam, who both came through for me like champs
Seemed straightforward so we signed up for the $100/mo plan for Shopify Pro. Discovered some bugs when trying to set up our first campaign, and none of the Live Support/Chat links in Shopify do anything. So, that's disappointing.
Developer reply ·
Thank you for your feedback, and we're truly sorry for the inconvenience. We understand how frustrating it can be to run into issues while setting up your first campaign. Our support team is available 24/7, but it looks like the live chat widget may not have appeared due to the browser settings. If data tracking or cookies are blocked, the chatbox might not load properly. You might want to check if any browser extensions (such as ad blockers or privacy tools) are preventing it from displaying. Regarding the reported bug, we’d love to investigate and resolve it for you. However, as the app is currently disabled, we’re unable to check the root cause. If you're open to it, could you enable the app again? Our team is ready to look into this as a priority. We also responded to your email and are awaiting your reply. Please let us know how we can assist further! Best, Avada Support Team
We had a very good experience working with their team. Pablo from Octane was incredibly responsive and helpful!
John was an amazing person to work with!
