Refersion Affiliate Marketing

The staff are responsive and helpful, and we appreciate how they support customers. The app is meeting our needs well and is easy to navigate and use.

keith is efficient and solves all my probles with ease

Keith is always awesome with responding quickly and efficiently!

John and the rest of the team have been really helpful in assisting me to set up my Refersion account the right way. Really excited to get my brand going on this platform!

I was upset about a function that I use to have in the old interface. Rather than just saying sorry they worked with the development team and turned something around in a day.

Of all of the marketing platforms our company works with, Refersion has the best customer service - hands down. They are quick to respond, provide solutions, and easy to work with! Andre has always been a helpful hand for us! It's a great platform for affiliate management, we're glad we've been partnering with Refersion for years now!

Very seamless and straightforward. John has been a great help in getting us set up.

Keith from Refersion was great!

Very good experience with my Refersion contacts especially Andre who always gave thoughtful and professional replies or solutions about my questions and requests for trouble shootings.

Keith was able to answer my question pretty fast. AND he provided me a report, which I was not expecting but am finding super helpful. So he gets 5 stars for going above and beyond my initial question!

Just getting start but everyone has been making it easy to set up and understand but John has been beyond great helping me with my redirects. i am looking forward to a long working relationship

Eugene is great! All of them are awesome but they always work with me and help me create reports, thank you!

John was super helpful!

Eugene was absolutely fantastic. He went above and beyond to help us, and his responsiveness and speed in getting everything resolved were outstanding. It’s refreshing to work with a company that genuinely cares about its clients—he made sure every feature was clearly explained, never placed blame, and focused entirely on finding a real solution. We’re currently evaluating whether to continue with Refersion, and I can confidently say that this experience—and Eugene’s exceptional support—is a major reason we’re staying. Truly impressive service.

I had a great experience with John assisting us on an urgent login issue. He was professional, understood the priority immediately, and his detailed guidance was key to the resolution.

John did a stellar and efficient job of quickly answering all of my questions. He deserves a cup of coffee.

John is always amazingly helpful and kind. :)

The Refersion team has been phenomenal. Their platform makes affiliate setup straightforward, but what truly stood out was the outstanding support I received from John. He went above and beyond, personally curating a list of affiliate matches aligned with our brand and providing proactive, thoughtful guidance through every step. It's rare to get this level of care and follow-through. Highly recommended for any merchant looking to grow with confidence.

Keith was very helpful and responded to my emails very fast.

Quick and helpful response from Keith including a follow up to check I had what I needed. Good CX

Keith has been wonderful to work with while our Refersion account has been experiencing some tracking link syncing issues. He has been incredibly responsive, eager to help, and provides instructions in a clear, easy-to-follow way. He’s also been very patient and welcoming of all my questions as I’ve been learning to navigate the platform and the syncing process. Thank you so much for all your help, Keith!

Eugene is always SO helpful. He gets back to me almost immediately and always has in depth answers.

Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported. The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value. If you’re considering Refersion, don’t. Save yourself the headache.

great customer service and help! had an issue installing it on one of our sites and Keith was super diligent in helping to resolve this and get everything working. Friendly and effective help!

We just made the switch to Refersion and I was so grateful to Eugene kind, quick, and clear responses throughout the process - thank you, Eugene!!!

I ran into an issue where my test order wasn’t tracking correctly in Refersion. John quickly identified the problem, explained why it happened, and even ran a test order himself to confirm everything was working properly. He also provided helpful resources and best practices to make sure we get the most out of the platform. Great experience overall, thank you!

The frontend design leaves much to be desired — it's outdated and not user-friendly. Important features such as detailed reports are missing. Additionally, we were overcharged. There are significantly better alternatives available.

Super helpful!

quick and helpful customer support. John and Erik have been very helpful

Excellent support from John - Refersion really takes care of customers. We've been happy with the app for managing ambassador relationships for compression socks and performance apparel at mudgear.com. Thank you, Refersion!

John is so helpful! Thanks for the wonderful customer service.

John provided me with excellent support and service.

John helped us fix an issue we had super quickly and easily. Great customer service!

John and Erik were both extremely helpful in helping me set up my companies reversion program! Super user friendly system and the screenshots of each step really help the ease of the process!

Refersion helps our brand grow + scale our affiliate community with ease. It's extremely user friendly for both us and our affiliates. Refersion also has extremely efficient team members to help troubleshoot and keep our brand on track! Eugene is the best!

10/10 experience with John.

Andre was incredibly helpful and knowledgeable! Thank you again! :)

Refersion is a great app. Customer service is topnotch!! Eugene helped us out most recently and was very helpful!! Keep up the great work guys!!

John did a wonderful job helping me with some issues that I was having with an affiliate and their payout! Highly recommend John!!

We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!

John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it! E

I would recommend the app and the solutions provided throughout the integration. The person responsible in guiding me was very friendly, professional and always wanted to help.

Eugene was very helpful and was able to assist me with my issue quickly. Thank you!

I worked with Olivier Martineau on two major projects using the Refersion platform. His technical support is responsive, clear, and efficient! He spends the time needed to get the job done. We were able to create ONE global link for our affiliates making our program more streamlined and simple. Our company, Keto-Mojo has been a client for 5 plus years and the support team is always willing to listen to our ideas to improve our user experience. Thank you all so much, I truly appreciate my experience working with the whole team!

John was very helpful and efficient in answering my questions. Thank you for the help!

Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!

Awesome App! There support is amazing as well!

Janice was very helpful in helping us setting Refersion up for our store!

Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd

Support is super helpful! John was so easy to talk to and work with!

The app is extremely difficult to use. Very little support

For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items

Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!

Excellent support from John with super helpful tips on optimizing our flow and experience for both affiliates and referrals!)

Great customer service. John went above and beyond to help us get set up and going!

Janice was prompt in responding and her answers helped us solve our problem.

I had some issues with Refferal link and John Rogelio was so helpful and fast!

John was an amazing person to work with!

John helped me in resolving the issue. Great job!

I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.

This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback. The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!". Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.

John was super helpful with merging my two accounts !

Andre Tan from Refersion is a literal life saver! We have moved our affiliate program over to Refersion and they have held our hand every step of the way! Andre answers every question thoroughly and also in a way we can understand (not so techy people over here). Very grateful for all of their support & highly recommend their program!

Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.

John helped resolve my affiliate issue promptly and was communicative throughout the entire process. I appreciate the great service!

Jon got our account up and running in no time!

Had some trouble uploading cvs files for an affiliate. John did an amazing job helping me out. THANK YOU JOHN:)

Andre and Andrea were a great aids in not just getting us setup on our Shopify Plus store but going above and beyond to ensure that we had more than enough to succeed with Refersion! They were available for all of our onboarding questions and were always willing to help in any way they could. Very pleased with Refersion’s customer service so far!

This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself. I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.

Andre has been my go to for support and he has always been incredibly helpful. I always ask him any questions I have because I know he will always fully get any questions I have answered and always in a timely manner. He has definitely made my experience with Refersion a very good one!

Refersion is a really great affiliate platform for us. It allows us to seamlessly track commissions and pay out affiliates + see top partners. John on their team is great as well, really helpful whenever I have questions.

I have had a great experience with Andre in the customer care/live chat department! He answered all of my questions & even included images of the steps I needed to follow.

Thank you John for your help! The support team at Refersion is truly exceptional. Their rapid response time, extensive product knowledge, and unwavering dedication to customer satisfaction make them a standout. Their empathetic and friendly approach in addressing my inquiries not only resolved my issues efficiently but also left me feeling valued as a customer. From start to finish, the Refersion support team's commitment to going above and beyond exemplifies their dedication to ensuring a seamless and successful user experience.

We've been a Refersion customer for about 5 years and the team has always been great to work with. Recently, we were working on a project to connect Refersion to a landing page platform and Andre from the team was a huge help to get the project completed!

So far the app has been easy to use and customer service answers quickly from chat. Jon has been great at helping me figure out issues.

Janice was awesome! Being new to Refersion, I had some questions which Janice was super helpful with. I also appreciated how quickly she responded and got me all set up, thank you!

I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP

Just spoke with Jon from the Refersion's customer service team; he was super helpful and followed up with me multiple times. My experience with the Refersion team has been great- like Jon, many other Refersion members usually responded my messages quickly and resolved the issued I had promptly.

Updated to 5 stars. Customer service very graciously amended our plan. Thank you! Be careful. They sign you on to a one year agreement that automatically renews, and will charge you for the rest of the year if you don't want to continue using their platform. A very disappointing experience, you'd think that after years of being a customer they'd let us move on without trying to squeeze our small business for more money.

I regret using this software. Refersion does a great job of marketing their tools, but after using it for almost a year, very little rate of return. Had to sign a one-year contract to use the software. Very expensive. Now after doing more research, found many other affiliate software apps that are much more affordable, and provide much better returns. Now still having to pay over $300 per month to finish out the contract. Company has no exit policy. Be very conscious before signing up with Refersion. Customer service is poor.

We're just getting started with Refersion but, so far have had a great onboarding experience looking forward to seeing how the app can help grow our affiliate strategy!

I would like to be able to export more data from the API, luckily John and Eugene always help us to get the reports. but I would like to automate those process and get the commission payment status by order/sku from the API.

Great customer service. Eugene was great and very supportive! It's nice to see some people go the extra mile.

GReat service !!!! love how quick and simple all info is given I highly recommended to all shopify users Janice

Disappointing Experience - No Onboarding, No Help I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform. From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming. When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help. The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly. Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.

I recently had a technical issue regarding the priority between discount codes and referral links. I reached out to the customer support team and I have to say that I was impressed by how quickly and easily the problem was solved. Janice was particularly helpful in providing me with a clear explanation of how the system works and what I needed to do to get the best deal. Thanks to her, I was able to complete my purchase with confidence and ease. Overall, I am very satisfied with the level of customer service I received and I would highly recommend this company to others. Thank you again to Janice and the rest of the team for their excellent support!

Great and super fast integration with our Shopify store! Jon even did a quick test order to double check the integration was working properly and was super helpful with any questions we had!

So far so good and Janice was super helpful getting me set up. Looking forward to using and seeing what it can do for my business.

Refersion is a great tool that makes the affiliate process incredibly streamlined. Additionally, their support is exceptional, and Olivier specifically has been a huge help. Would definitely recommend this app!

Great experience with Refersion over the few years we have used it. Customer service is always quick to respond as well. Shout out to John for being super helpful and responsive!

I am really happy thus far, the support team has been great! Narciso has been so helpful and very proactive.

John was super helpful with helping me make changes to auto approved conversions. He was patient and made sure all of my needs were met!

We recently made the migration to Refersion and their support has been fantastic along the way. There were several features we were missing or unable to find. Andre from Refersion has been providing us with outstanding support throughout our onboarding process. Thank you, Andre!

John was super helpful with some questions I had today regarding payments and responded very quickly!