Featherbuilt
United States
Reviews (2)
0/5 - Don't do it. If you're thinking about using this company - you will regret it. While their software is technically fine, although lacking major reliability and basic functionality, it is their business practices that you will find are unethical. Their customer support agrees that their billing practices are designed to be deceptive and in some cases illegal. After multiple attempts to cancel our subscription, we were continuously charged for a non-existent account. We could no longer access our account but they continued to charge the payment methods we previously removed. Their customer support was friendly, but made false assurances that our subscription had been cancelled and our payment methods removed. Don't risk it. Don't do business with a company built on deceiving the end users.
Developer reply ·
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take these concerns very seriously. A manager has reached out to you directly through your open support ticket to better understand the situation and resolve this. We would greatly appreciate the opportunity to connect and address this matter as quickly as possible. Please respond to the open ticket at your convenience, and we’ll prioritize assisting you.
Katana has been useful right out of the gate with their Shopify integration. It pulled in our products automatically and made it easy to create work orders from the sales we're getting. We're not fully utilizing the inventory management, but it helps with the major parts of our manufacturing process. We've seen regular updates from the developer, so we're hopeful they will support and develop this product for a long time.
Developer reply ·
Thanks for your review! We definitely will keep developing and improving Katana over the next few years — that's our plan :) Happy as well to hear it's been helpful for you without even using the inventory management functionality yet too!
